ONE9 Travel Center

3.6
1582 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to ONE9 Travel Center in Troutville, VA! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

ONE9 Travel Center
2966 Lee Hwy, Troutville, VA
24175, United States

Hours

Reviews

3.6
1,582 reviews
5 stars
614
4 stars
361
3 stars
225
2 stars
119
1 star
263

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some customers praised the friendly and helpful staff, others reported rude service and poor management.

Cleanliness

Feedback on cleanliness was mixed; some found the bathrooms and showers clean, while others reported dirty conditions.

Parking Issues

Many reviews highlighted the extremely limited and cramped parking, making it difficult for truckers to maneuver.

Facility Condition

The truck stop was described as small and rundown, with several customers expressing dissatisfaction with the overall layout and maintenance.

Service Availability

Customers frequently noted issues with the availability of showers and food services, often citing long wait times or closures.
  • SS
    Sy Simpkins
    Dec 16, 2025
    1.0
    Every time I come the showers maintenance isn’t done last night they just started it and this morning it still isn’t done. The customer service is trash they fail to acknowledge you there is no welcome to now I’ll have to get my fuel and shower else where bc it’s something always wrong at the store and it’s always the most important things most truckers need A BATH
  • AO
    Ashlee Olsen
    Nov 29, 2025
    5.0
    The loveliest staff and clean bathrooms! We had been driving for 11 hours straight and the staff was super encouraging and kind. We will stop again ¨̮
  • PM
    Paul MPA1
    Oct 20, 2025
    1.0
    Stores door is broken ...half the keypads on diesel pumps don't work ..the bathrooms were broke ..no showers ....fuels are way to tight to have cement barriers . Parking is limited ..coffee is cold ....if I could date a zero I would . AVOID THIS TRUCK STOP
  • KK
    Kozacok Kozacok
    Oct 20, 2025
    1.0
    The dirtiest staff makes you a sandwich with dirty hands on a dirty table. It is clear from everything that it is poor management.
  • SJ
    Saxaphn Jones
    Sep 23, 2025
    1.0
    NEVER GET DIESEL HERE. impossible to get to this place, northbound, eventually took the southbound, messed around, trucks on the road, backed up, horrible, left without fuel, they should ditch the diesel island and fire every employee that thought this was a fine idea.

Frequently Asked Questions About ONE9 Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.