ONE9 Travel Center

3.6
1579 reviews

About

Truck StopGas StationConvenience Store
Welcome to ONE9 Travel Center in Troutville, VA! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

ONE9 Travel Center
2966 Lee Hwy, Troutville, VA
24175, United States

Hours

Reviews

3.6
1,579 reviews
5 stars
612
4 stars
361
3 stars
225
2 stars
119
1 star
262

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported dirty bathrooms and unsanitary conditions, particularly in food preparation areas.

Parking Issues

The truck stop is criticized for its extremely limited and cramped parking space, making it difficult for trucks to maneuver.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were noted for poor service and lack of professionalism.

Facility Condition

The facility is described as small, outdated, and in need of renovation, with many customers expressing dissatisfaction with the overall layout.

Fuel Prices

Customers appreciated the competitive fuel prices, but noted that the experience of fueling was often frustrating due to congestion.
  • PM
    Paul MPA1
    Oct 20, 2025
    1.0
    Stores door is broken ...half the keypads on diesel pumps don't work ..the bathrooms were broke ..no showers ....fuels are way to tight to have cement barriers . Parking is limited ..coffee is cold ....if I could date a zero I would . AVOID THIS TRUCK STOP
  • KK
    Kozacok Kozacok
    Oct 20, 2025
    1.0
    The dirtiest staff makes you a sandwich with dirty hands on a dirty table. It is clear from everything that it is poor management.
  • SJ
    Saxaphn Jones
    Sep 23, 2025
    1.0
    NEVER GET DIESEL HERE. impossible to get to this place, northbound, eventually took the southbound, messed around, trucks on the road, backed up, horrible, left without fuel, they should ditch the diesel island and fire every employee that thought this was a fine idea.
  • MA
    moeez ahmad
    Sep 3, 2025
    1.0
    One of the worst fuel stations I’ve been to. Very tight and congested area, not at all truck-friendly. Washrooms were just okay, not properly clean. Definitely a bad experience.
  • AA
    Abdel
    Aug 27, 2025
    1.0
    Not professional at all ! I used my app to receive my shower when I use the pin I found someone else using the shower when I talked to the lady at the counter she says we give priority to people who pay showers at counter than who used app This is really ridiculous!!

Frequently Asked Questions About ONE9 Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.