Business Details
About
Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to ONE9 Travel Center in Troutville, VA!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
1,582 reviews
5 stars
614
4 stars
361
3 stars
225
2 stars
119
1 star
263
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some customers praised the friendly and helpful staff, others reported rude service and poor management.
Cleanliness
Feedback on cleanliness was mixed; some found the bathrooms and showers clean, while others reported dirty conditions.
Parking Issues
Many reviews highlighted the extremely limited and cramped parking, making it difficult for truckers to maneuver.
Facility Condition
The truck stop was described as small and rundown, with several customers expressing dissatisfaction with the overall layout and maintenance.
Service Availability
Customers frequently noted issues with the availability of showers and food services, often citing long wait times or closures.
- SSSy SimpkinsDec 16, 20251.0Every time I come the showers maintenance isn’t done last night they just started it and this morning it still isn’t done. The customer service is trash they fail to acknowledge you there is no welcome to now I’ll have to get my fuel and shower else where bc it’s something always wrong at the store and it’s always the most important things most truckers need A BATH
- AOAshlee OlsenNov 29, 20255.0The loveliest staff and clean bathrooms! We had been driving for 11 hours straight and the staff was super encouraging and kind. We will stop again ¨̮
- PMPaul MPA1Oct 20, 20251.0Stores door is broken ...half the keypads on diesel pumps don't work ..the bathrooms were broke ..no showers ....fuels are way to tight to have cement barriers . Parking is limited ..coffee is cold ....if I could date a zero I would . AVOID THIS TRUCK STOP
- KKKozacok KozacokOct 20, 20251.0The dirtiest staff makes you a sandwich with dirty hands on a dirty table. It is clear from everything that it is poor management.
- SJSaxaphn JonesSep 23, 20251.0NEVER GET DIESEL HERE. impossible to get to this place, northbound, eventually took the southbound, messed around, trucks on the road, backed up, horrible, left without fuel, they should ditch the diesel island and fire every employee that thought this was a fine idea.
Frequently Asked Questions About ONE9 Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location have RV dump station?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What are the operating hours of ONE9 Travel Center in Troutville, VA?
ONE9 Travel Center is open 24 hours a day, 7 days a week, including holidays with regular hours.
Does ONE9 Travel Center offer shower facilities?
Shower availability varies by location. It is recommended to check the store locator at https://locations.pilotflyingj.com/search for specific locations offering showers.
Is overnight parking available at ONE9 Travel Center?
Overnight parking rules vary by location. Please contact the store directly for location-specific parking inquiries.
What types of fuel are available at this travel center?
ONE9 Travel Center offers gasoline, diesel, and DEF with high-speed pumps. For detailed fuel options and blends, visit https://pilotcompany.com/fuel-prices.
What payment methods does ONE9 Travel Center accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, cash, and contactless payments.
Are there CAT scales available at this location?
Yes, all Pilot Flying J locations, including ONE9 Travel Center, have CAT scales available.
What amenities are available for professional drivers at ONE9 Travel Center?
Amenities include diesel lanes, reservable showers, truck parking spaces, laundry facilities (varies by location), premium Wi-Fi, and more.
How can I reserve parking or showers at ONE9 Travel Center?
You can reserve parking or showers using the Pilot Flying J MyRewards app, available at https://apps.apple.com/us/app/pilot-flying-j-myrewards-plus/id474259675, or visit https://pilotcompany.com/park.
Are there dining options near ONE9 Travel Center?
Yes, nearby dining options include Subway, Hardee's, Bella Pizza Italian Restaurant, Cracker Barrel Old Country Store, and Pilot Flying J's own food services.
What nearby accommodations are available for travelers around ONE9 Travel Center?
Travelers can consider staying at nearby hotels including Holiday Inn Express Troutville - Roanoke North and Quality Inn Troutville Roanoke North.
Are there any automotive services or truck dealerships near ONE9 Travel Center?
Nearby automotive services include Robert Young's Auto & Truck for repairs and towing, Vanguard Truck Centers for truck dealerships, and U-Haul Neighborhood Dealer for truck rentals.