Camping World - Thornburg

Reviews

• JJ

  John

  Apr 19, 2026
  5.0
  We drove over 2 hours to possibly purchase an East to West Alta travel trailer. Upon arrival, our sales person, Matthew Phillips met us at the entrance and immediately guided us to our now new camper. From Matt being very helpful and courteous, to Martin in Finance to everyone we came in contact with, was respectful and very accommodating. We pick up our camper on May 1 after it gets equipment moved over from our trade in and several other items to be completed. So far, we are 100% satisfied. However, I will wait till we inspect it on May 1 to fully recommend this dealership. So far, they are outstanding. Thank you all! John
• SS

  Stephen Tuttle (Steve)

  Apr 14, 2026
  1.0
  UPDATE 04/15.. CW replied to my complaint. Stated they had to do $2,600 repairs ane reconditioning. This on a trailer they inspected and gave a 10/10 score. BUYER/SELLER TAKE NOTE We contacted Camping World to consign or sell our 2022 Northern Spirit 1840RBX travel trailer. When you call CW you are connected to a corporate purchaser who quotes the offer and says it is based on a 10/10 inspection I was given a consignment offer of $18,000 and a outright sale of $13,300 to $15,000. Delivered the TT to CW, Thornburg on 2/27. CW completed a through inspection and the unit was a 10/10. It was bought new, had been used one season, was in excellent condition and very clean.The consignment net to us was to be $17,000 upon sale of the TT and the consignment period was 60 days. They did not post it on their website for almost a week. The listing price was $24,989. In 42 days they had one inquiry. They also would charge a buyer a $792 fee, not included in the price. So, not surprising there was little to no interest. I call/texted the sales rep several times and said the sale price was too high. The response was, they have to do that to give them room to negotiate, possibly take in a trade etc. At 42 days I received a generic email from CW saying I should lower my consignment price to enhance a possible sale. No offer to lower there sale price. And not 42 days into the 60 day period. We are retired, due to health issues we are no longer able to use the TT. We removed the registration at the end of March. So in early April I asked about an outright sale as I did not want do another consignment. Nor did I want to bring the TT back home, a 2 hour drive. The offer was now $10,000. I argued and the manager, Mr. Lutz went all the way up to $11,000. Wow! I called another CW facility and was told with a good inspection they would almost always honor the corporate purchaser offer. So, I was stuck, I asked if we finish out the 60 day period lower or net on the consignment to try and get a sale will you still give us $11,000. NO. So, CW gets my TT, does little to try to sell it, gives me a lowball price and I have no real options. A classic case of get it in, list it excessively high then buy it at a low price. Tough for the seller great for CW. It is now listed for $17,980+/-. Nice return for CW since they got it for $11,000. Bottom line, I strongly recommend if you are looking to buy an RV or sell an RV find someone else to deal with. Don't get caught in the slick way CW Thornburg does business. Can't say anything about other CW dealers.
• CM

  Cindy Mckenney

  Apr 13, 2026
  1.0
  I made an appointment to have my less then one year old camper serviced here. No reason why my a/c is broke after using it for one summer. It sits for a month there and still not assigned to a tech. They lied and told me a week ago it was assigned a tech and now when I called they said he has even been assigned a tech yet. Its ridiculous! Not happy with Camping world at all!!!!
• JB

  Jay Bajao

  Mar 27, 2026
  1.0
  This place is horrible. The place damages your RV more than it will ever fix it. I bought my rig from them in Sept of 2024. They have had the unit more than I owned it. It is ridiculous. I had to bring it to them to continuously address issues. I will admit some of what was being addressed was not related to them and it was something that may have occurred or I asked to have put on. But the warranty ticket was/is about 5 pages long. They have been slow to fix things and they do not respond to emails or calls. Recently they had my RV for almost 6 months and did nothing with it except create 2 big gash in my interior doors and sink area and fix only one of 7 items I brought it in for. One of which was they had bent my bumper the last time it was there and was supposed to take care of it but did nothing. They don’t care about you after the sale. They have an extremely horrible business practice. The managers do not even call you back. Buyers beware! They are only nice to take your money initially. Everything negative you read about them online is true. Don’t trust your money to these con artists. Ask yourself one thing if you read this review. Why is it that they only comment on people who give good reviews but never address the reviews with issues… just saying the customer care is telling! A caring company would try to turn a review to a positive. However you are not seeing that at all….
• KK

  Kristina

  Mar 25, 2026
  1.0
  Be very careful when buying from this camping world I bought a 2025 Jayco fifth wheel a year ago when we did the walk-through of the camper during signing of papers, we found that it needed a new kitchen table brand New and scratched here I am a year later still waiting for a kitchen table along with my IOU to put the coating on the exterior of my camper from the day I purchased! I call and call along with send emails and i’m getting NO WHERE with this!! Now my roof is due for a roof inspection for the roof warranty and hell that will probably never get DONE! So it looks like I'll have to call Jayco and all the Warranties to find out what I can do since Camping World doesn't want to honor Jacob‘s warranties or the warranties I purchased through them! After that will be the BBB complaint! SMH! Do yourself a favor read all the one star reviews as you'll notice that camping world doesn't respond to those! There is a reason for that!

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