First Team Kia

Reviews

• SB

  Sarah Busam

  1 day ago
  5.0
  This was my first time at First Team Kia and honestly everyone was so nice and the waiting room was very clean and organized. There was even a room for kids to play if you had to bring your kids to wait with you. I made an appt for my oil change and received updates as my car was being serviced. I was in the dealership for less than an hour which was so nice. The waiting room was kinda small compaired to First Team Subaru in Norfolk but there also wasn't a lot of people waiting when I went in at 11am. So it was smaller but also not as croweded.
• JR

  J R

  4 days ago
  1.0
  I purchased my 2023 Kia K5 brand new, and like most people never thought I would be experiencing the safety issues I’ve been experiencing the past 7 months. Since October 2025, while traveling my car loss acceleration (while driving full speed). Think of driving on the highway 70mph and sudden loss of acceleration while traffic is steady coming. Needless to say when this happened I was on the Chesapeake Bay Bridge. No matter how hard I hit the gas, the car would not move while In drive. This has been going on steady since October. I’ve taken my car in to the dealership to have them look at it and because their is no code no one seems to want to touch it … Dealership had my car over 45 days from October 20ish through Dec … Returned the car back to me Dec, and by January 4th same thing happened again. The dealership had my car from Jan to March… mind I can see when and how often my car is being driven to test it. Needless to say not often. Well picked my car back up and of March and they put a piece in it to see if it could record.. well that was faulty too. From April -4th car loss acceleration 3 times. I’m told I need to record .. mind you one we not suppose to drive with cell phones better yet record while the car is losing acceleration.. i was told to take the car and just drive and see. Welp 4/7 while driving in traffic, lots of traffic on Jefferson the car losses acceleration almost causing a tractor trailer to hit me from behind. I was terrified … This is the craziest mess I’ve ever experienced .. and mind you I did get this on video. God has spared me over and over again while clearly Kia don’t gaf. I wish one of them drive the car and put themselves at risk … so they can see how it feels … I’ve developed extreme anxiety driving this car.. yesterday was totally different for me… hell I’m still shaking .. please keep in mind I have several of videos proving this car losing acceleration… and they are aware. I can’t make this shit up on no level. I’m just thankful god continues to spare me..However this needs to be fixed. It’s so disappointing
• KM

  Keira Moore

  6 days ago
  2.0
  I wasn’t planning to leave a review, but after our recent experience, I feel it’s necessary. We purchased a 2025 Kia Telluride from First Team Kia in November 2025. Prior to purchasing, I did extensive research and specifically asked the sales manager about the upcoming model year because I had seen information suggesting a new release was coming soon. I was assured that there was no information about a new model being released. Less than 60 days later, the 2027 model were on the lot. As a customer, that left me feeling misled and pressured into purchasing one of the last 2025 models on the lot. I let that go at the time, but our recent service experience confirmed a pattern. We had a scheduled appointment at 9:00 AM for an oil change, tire rotation, and to inspect a faulty seatbelt on a vehicle that is only 5 months old. We did not leave until 11:51 AM. Nearly three hours for basic maintenance is unacceptable. What was more concerning was that around 11:45 AM, I received a notification recommending that I pay $320 to repair the seatbelt. This is a brand new vehicle, and a seatbelt issue is clearly a safety concern that should be covered under warranty. I had to call and question this before it was corrected and confirmed as a warranty repair. Customers should not have to advocate this hard to avoid being charged for something that is clearly not their responsibility. Between the sales experience and the service department interaction, our experience with First Team Kia has not been favorable. I expect transparency, efficiency, and accountability when making a significant purchase and maintaining a new vehicle, and unfortunately, that has not been our experience here. I hope this feedback is taken seriously and used to improve how customers are treated moving forward.
• PS

  Paula Skull

  Apr 2, 2026
  5.0
  Jonathan DuVal was an amazing salesman worked fast gave us what we wanted and need. Came in and told him we was on a time limit and he worked his magic with time to spare will definitely recommend him to my friends and family
• LJ

  Lauren Johnson

  Mar 17, 2026
  1.0
  This place doesn’t deserve a star. Kia is a garbage corporation, with garbage cars, garbage customer service, and I don’t recommend anyone buy a Kia. My biggest issue is the lack of communication. Kia has wasted a lot of my time and made me nothing but angry! My complaint started in August 2024. I took my car to a local mechanic for an oil change and was told it had no oil. My Kia Optima had only 70,000 miles, and we never saw any oil in the driveway. Obviously we were concerned and decided to take it into Kia which I already knew was about to be a nightmare. We found out Kia has a known oil consumption issue with 2018 makes and models.(mine is a 2018 kia optima). I called Kia and made an appointment for an “oil consumption test” because at this point my car is still under warranty. (100,000 powertrain). When I brought my car in, I was told I had to drop it off for a few days for testing. I live nowhere near Kia and drive a lot, so it was difficult. I left my car and picked it up a few days later to start the test. All I was told was to drive it 1,000 miles and bring it back. I drove the car a little over 1,000 miles and was told it had to be exactly 1,000 miles after I had brought it back. It was extremely hard to map out when I live nowhere near the dealership and drive a lot for work and everything else I do. None of this was communicated to me, so I had to leave my car again to restart the test. I’m close to hitting 1,000 miles again, but if I had driven to work, I’d have exceeded my limit. So, I drove around the area to hit the exact 1,000-mile mark. I went to work late that day to bring my car in, but the service manager needed it for at least 5 days without prior notice…AGAIN. Without a ride, I left Kia, which required me to start my third oil consumption test. This should be the final test, and we should hear from Kia headquarters about their plans to fix the issue or whatever it is they decide they want to do since clearly, my car was having a known issue. However, I only received a call stating my car was ready for pickup, with no information about what happened or updates. I picked up my car after hours and read the final paperwork, which stated my oil consumption was “normal” and I needed to change my oil more often. This is absurd because my car is constantly running out of oil. After about 1,300 miles, the oil light started flashing, and the dipstick showed almost no oil. So how am I going to make it 5,000 miles before getting an oil change!?? Now, my car is almost paid off, but I’ll forever have to spend more money on oil to prevent engine damage. I’ll also have to change my oil more often, which is inconvenient since I drive about 1,200 miles a month. My complaint doesn’t end here though!! I had an issue with my car months later. The auto-shop recommended I take it to Kia. The problem was a bad battery, which really didn’t end up needing to go to Kia. However, they changed my battery and oil. When I picked it up, it said “free oil changes for life” on my paperwork. I thought Kia decided to give me that because they wanted to do something nice since nothing would be fixed on my car. A few months later, I needed an oil change and took it to Kia because I was under the impression it was free. I made an appointment and waited over 2 HOURS for my oil change. When I got called up, the guy at the counter told me it would be $80.00. I asked about the free oil changes, and he said I could get them if I purchased the car there, but someone had caught on that I hadn’t purchased the car there. When I explained that I thought maybe it was because of my oil consumption issues his response was “yeah that oil consumption issue is tricky”. Why didn’t someone tell me up front that it wasn’t a free oil change? If I hadn’t purchased the car at that location, why would I waste miles AND TIME and pay a full amount for an oil change when I live 2 minutes from a Valvoline that offers $60 oil changes? I am now stuck with an oil consuming piece of junk! Save yourself time and money and avoid anything Hyundai!

Frequently Asked Questions About First Team Kia