First Team Kia

Reviews

• EG

  Elgin Green

  1 day ago
  5.0
  We just bought our first Kia for my wife. She loves it! She also loved the experience at First Team Kia. We worked with Elsie and she was polite, knowledgeable, and professional. No pressures, but lots of info and patience. This is not your typical new car sales experience. Very pleased.
• JJ

  Justin Cartwright (Jaybirdyo)

  2 days ago
  5.0
  Got the vehicle we wanted, process was pretty quick even with many people here. Ari was an excellent sales rep and answered all my questions to help me decide which vehicle I wanted. Levi the finance guy was excellent and was able to work well within my budget.
• KJ

  Kristin Johnston

  4 days ago
  5.0
  My Husband and I recently decided we wanted a change and had been thinking about the Chevy Traverse for a while now. We looked online, saw the one we wanted to check out and popped over to the lot conveniently located down the street. My Husband has dealt with First Team on several occasions and had good experiences each time. As soon as we parked, we didn't get too far before an enthusiastic young man, Isaiah Hyman, jogged up eager to help us find what we were looking for. Isaiah was very knowledgeable, personable and honest which we appreciated. We took our test drive, talked over numbers and drove away as happy owners of our new Chevy Traverse. The rest of the team was very respectful and spoke candidly of what options they could provide. I highly recommend that anyone searching for a new ride stop by and ask for Isaiah personally. You won't be disappointed.
• LL

  Latoya

  May 14, 2026
  1.0
  I've brought my vehicle to this shop maybe 3 times. The last time was such horrible experience. The lack of communication and lack of appropriate assessment which caused me to have to spend more money during this last visit is enough for me to never return again. If you value quick communication and not spending unnecessary money, do not take your vehicle here.
• MR

  Ms Racquel

  Apr 29, 2026
  1.0
  I had an engine replacement done at First Team Kia. The dealership already had my vehicle for approximately three weeks for the repair. On the day I picked up my vehicle, I reported issues before even leaving the lot, including warning lights and a banging sound when going over bumps that were not present prior to service. I specifically asked for the vehicle to be inspected before I drove off. Despite this, I was released the vehicle. Shortly after leaving, I discovered serious safety issues including brake calipers that were not properly secured and a disconnected wheel speed sensor affecting ABS functionality. When I brought this back to their attention, I was told to return the vehicle. I was also informed that the technician who performed the work was no longer employed there. I scheduled two separate follow-up appointments with the service department, and both were not honored. I also consulted two independent repair shops, both of whom advised this was a major safety issue and that Kia should correct it at no cost due to the nature of the repair and systems involved. Ultimately, I had to pay out of pocket at another shop to correct the issues so the vehicle would be safe to drive. This involved critical braking and ABS systems and reflects a serious failure in workmanship and follow-through. Releasing an unsafe vehicle after a multi-week repair and failing to honor follow-up appointments is unacceptable. I cannot recommend this service department based on my experience. Update after reply: The response seems as if they didn't actually read what I said. I never said they worked on these parts of my car. But they definitely "touched" these parts when they were getting to my engine. I will definitely trust the other mechanics who all agreed these were the issues. And once I had the mechanic reconnect my speed sensor and calipers all problems disappeared. Additionally, had they kept any of the previous appointments or looked at it before I picked up my car when I first mentioned it, they would have seen what was wrong and this would not have dragged out from January to April.

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