Enterprise Rent-A-Car

4.4
208 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Sterling, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Route 28 location today.

Location

Enterprise Rent-A-Car
22035 Railcar Dr, Sterling, VA
20164, United States

Hours

Reviews

4.4
208 reviews
5 stars
161
4 stars
14
3 stars
5
2 stars
4
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who provided exceptional service.

Mixed Experiences

While some customers had great experiences, others reported issues with management, billing, and communication, leading to frustration.

Vehicle Condition

Several reviews noted that the cleanliness and condition of the rental vehicles varied, with some customers receiving cars that were not well-maintained.

Reservation Issues

There were complaints about unclear policies regarding reservations, insurance, and fees, leading to confusion and dissatisfaction among customers.
  • LM
    Lisa Maschke
    6 days ago
    5.0
    Cameron was incredibly helpful. I walked in and he helped me get in a car right away. Amazing customer service!
  • MP
    med Pk
    Dec 17, 2025
    1.0
    Staff which first i came across while picking up the vehicle was amazing and professional and efficient the young Guy with beard Roman . but ..on the other hand very unprofessional and rude manager Zach as while dropping off the car who does not seem to know his job or was unfairly trying to slap a bill on me, he was wrongly and unnecessarily trying to find a fault in rear bumper of vehicle which was already there when i picked the car from Roman who properly had checked the car while handing it over to me . There were few scratches marks on the rear bumbers but Roman had told me he will not document them as these are lesser in length than specific inches . But the manager Zach was tring and insisting that this this prior marks ware to be noticed and if not noticed it is my fault and i or my insurance will be charged . I highly recommend to beware of him look make a video and keep it with you once you pick the car from them . And Zach manager who serviced me during return did not even know he told me that what is the size of inches of mark so they don't notice during that time the young guy Roman who have me the car was not there , then I wanted for Roman who then told his manager that these scratches were already there and we cant charge anything. good attitude and is difficult to deal with unfriendly and inefficient who did not even know how to check , if you don't pay attention while picking car you or your insurance can be slapped with a bill for the problem which was already there. I recommend to look at other car options or beware of this thing .
  • NN
    Na Na
    Dec 8, 2025
    5.0
    Awesome, fast, & very nice people! A 2500 Chevy 4×4 desil will pull a 20ft camper trailer, Great suggestion! I won't go anywhere else.
  • JG
    Joseph Guerin
    Dec 2, 2025
    4.0
    The rental of the vehicle from Enterprise was quite simple from the online choosing of the car, to picking the car up (and related inspection), and finally to the return of the rental! I would definitely recommend Enterprise for anyone needing to rent a car!
  • FM
    Fwaz Mohammed
    Nov 10, 2025
    5.0
    Thank you.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Sterling, VA offer?

Enterprise Rent-A-Car offers a wide range of vehicles including cars and vans to suit various needs, whether for errands, repairs, or weekend trips.

Where is Enterprise Rent-A-Car located in Sterling, VA?

Enterprise Rent-A-Car is located at 22035 Railcar Dr, Sterling, VA 20164.