Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Sterling, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Caliber Collision location today.
Location
Hours
Reviews
4.2
333 reviews
5 stars
233
4 stars
34
3 stars
16
2 stars
11
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, noting their friendliness, professionalism, and ability to handle stressful situations effectively.
Vehicle Condition
Several reviews mentioned issues with the cleanliness and maintenance of the rental cars, with some customers receiving vehicles that were not properly cleaned or maintained.
Rental Process
The rental process was generally described as quick and efficient, although some customers experienced issues with vehicle availability and reservation fulfillment.
Insurance Issues
There were complaints regarding misunderstandings and additional charges related to insurance, with some customers feeling misled about coverage and fees.
Overall Experience
While many customers had positive experiences, there were notable negative reviews highlighting poor service and vehicle issues, indicating inconsistency in customer satisfaction.
- MLMarilyn Leitner4 days ago5.0Leasing from Enterprise in Sterling VA was easy and convenient. I was stressed because someone had hit and damaged my car, which was in an AuroBody Shop. The Enterprise leasing Agent, Zack Senstra, was understanding and kind … a very good representative for Enterprise. I will lease from them again !
- EMEd MooreNov 8, 20255.0Staff was amazing. Quick check-in and pickup, quick checkout and return. Very efficient, professional, and great pricing.
- JMJason MartinNov 5, 20255.0Sophie was excellent. Great attitude and knowledgeable. The whole staff had great attitudes and were extremely helpful. I’m really glad I went out of the way to rent at this location. Big big big ups to the crew.
- MAMichael AgeeOct 28, 20255.0⭐️⭐️⭐️⭐️⭐️ Enterprise Sterling (Lane Ct.) — AKA The Avengers of Insurance Rentals If there were a Hall of Fame for rental car employees, the entire team at Enterprise on Lane Ct. would be inducted on the first ballot. We’re in an insurance rental after someone hit my wife’s car — never a fun situation to begin with — but Zach, Sam, and Sophia somehow turned this whole experience into something surprisingly positive. I swear these three must have Jedi training. Patient with every single question, remembered details I forgot I even said, and somehow managed to hunt down an electric vehicle for us — which is nearly a mythical creature in rental fleets right now. Zach is the calm problem-solver, Sam works like he's secretly running mission control for NASA, and Sophia has the type of customer service energy that makes you forget you're dealing with insurance paperwork in the first place. And huge shout-out to Jen over at the “Exotic Rentals” location on Autopilot Drive. I don’t know what her official title is, but I’m pretty sure she’s the one actually holding the multiverse together. She helped from behind the scenes like she’s done this in another lifetime. Bottom line? This is one of the very rare rental car teams that operates with hustle, humor, and actual humanity. Not just “here’s the keys, good luck.” More like “don’t worry — we got you.” Five stars without hesitation. If every Enterprise ran like this one, the rental industry would be a joy ride.
- CECarlos & Nicole EOct 13, 20255.0Zak Handled Chaos Like a Pro I showed up at this Enterprise location right as a rush hit — about six customers walked in one after another, phones were ringing nonstop, and it could’ve been a mess. Zak kept his cool the entire time, handled everyone quickly and politely, and still made sure I was taken care of. Great attitude and solid customer service under pressure. Thanks for your help, Zak!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Sterling, VA?
Enterprise Rent-A-Car in Sterling, VA offers a wide range of vehicles including cars, vans, and luxury cars to fit your rental needs.
What are the business hours for Enterprise Rent-A-Car in Sterling, VA?
The business hours are Monday through Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 3:00 PM to 6:00 PM.
Can I make a car rental reservation online for Enterprise Rent-A-Car in Sterling?
Yes, you can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/va/sterling-caliber-collision-165y.html.
Does Enterprise Rent-A-Car in Sterling offer any special rental deals?
Yes, they offer great weekend rates that you can book online through their weekend specials page.
Where is Enterprise Rent-A-Car located in Sterling, VA?
Enterprise is located at 202 Lane Ct, Suite F, Sterling, VA 20166, USA, at the Caliber Collision location.
What payment options are accepted at Enterprise Rent-A-Car in Sterling?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Do they offer services for military members?
Yes, Enterprise Rent-A-Car offers discounts for active military members.
What nearby automotive repair services are available close to Enterprise Rent-A-Car?
Nearby auto repair services include Caliber Collision, Craftsman Auto Body, Samtech Auto Repair, Vasquez Auto, and Dulles Truck Center, which is convenient if your vehicle needs upkeep before or after renting.
How can nearby transportation services help me reach Enterprise Rent-A-Car?
Nearby services like Kid Car taxi and U.S. Sedan Service offer transportation options including airport shuttles, making it easier to reach Enterprise Rent-A-Car in Sterling.
Are there any local places to visit near Enterprise Rent-A-Car during my stay in Sterling?
Yes, you can visit Edibles Incredible Desserts for sweet treats or Padel Up sports club for recreation, both located nearby and great for leisure before or after your rental experience.