Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 22360 S Sterling Blvd in Sterling offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.0
199 reviews
5 stars
107
4 stars
45
3 stars
18
2 stars
6
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude and unprofessional behavior.
Product Availability
Customers appreciate the wide selection of parts available, though some noted issues with incorrect parts being provided.
Convenience
The store is considered convenient for quick visits, but there are complaints about inconsistent service and long wait times.
Promotions and Policies
There are complaints regarding misleading promotions, particularly around free battery installation and warranty issues.
Staff Knowledge
While some staff members are praised for their knowledge and helpfulness, others are criticized for lack of assistance and professionalism.
- TLTony LittleOct 8, 20254.0Good customer service.
- HHHotaruJul 15, 20251.0I am writing to express my extreme dissatisfaction with the customer service I received at Advanced Auto Parts today. I was assisted by an employee named John, and my experience was far below the standard I expect from your company. When I approached John for assistance, he seemed distracted and uninterested in helping me. He was visibly browsing another website on the computer, which I found unprofessional and disrespectful. It took a significant amount of time to get his attention, and even then, he was unhelpful and seemed eager to get back to whatever he was doing online. I hope you will address this issue with John and take steps to ensure that all customers receive the attention and assistance they deserve.
- RSRehman SaifAug 18, 20243.0**Update: went in and spoke with the manager who apologized for the issue and stated that they were going to retrain staff on how to handle such issues. I appreciate the apology and the efforts being made to ensure that this doesn’t happen again. This location has absolutely TERRIBLE service. Picked up an online order, got it home to find the part number of the cabin air filter I received didn’t match the part number on the receipt. No big deal. I paid for the correct part number and mistakes happen, so I’ll just go in and swap it out for the correct part number. Their inventory remains correct, no exchanges or price differences were at play. I just needed to give them the filter which they erroneously gave me, part number FDC11776, let them know about the error and get the filter I already paid for, FDC11176. Having an automotive service background, I know how these systems work from years of dealing with them. It’s a simple swap and a handshake, since no inventory adjustments or refunds need to be made. The guy behind the counter proceeds to tell me that I cannot have the filter I already paid for and leave the one given to me by them in error and that only a manager can make that call. I explained again and got the same dumbfounding answer. After a bit of back and forth and protest, I was SOL, expressed my views on his customer service techniques and left… still with the wrong filter. All I need is the filter which I paid for and therefore rightfully own, which means I now have to take time out of my schedule to go back and deal with this idiocy again tomorrow. This is all for no other reason for this mess than to be an inconvenience to the customer, because there is ZERO logic to the entire thing. I’ve gone to Advance because it’s close and they usually have the basics I’m looking for, but never going back to the Sterling Blvd location again. Ridiculous waste of time and effort.
- GBg-ill bApr 12, 20194.0Good service and knowledgeable staff.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of auto parts and accessories does Advance Auto Parts in Sterling offer?
Advance Auto Parts stocks new parts and accessories such as batteries, oil filters, brakes, rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits for all makes and models.
Do you offer battery installation services at this location?
Yes, Advance Auto Parts offers free battery installation with purchase. They also provide free battery testing and recycle batteries for free.
Can I get my engine codes scanned at Advance Auto Parts?
Yes, free engine code scanning is provided by a Team Member at most locations, including the Sterling store.
Does Advance Auto Parts in Sterling install windshield wipers?
Yes, they will install windshield wipers for free with purchase at this location. Exclusions may apply.
What are the store hours for Advance Auto Parts in Sterling?
The store is open Monday through Saturday from 7:30 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM.
Is there curbside pickup available at this Advance Auto Parts location?
Yes, curbside pickup service is available at the Sterling location for customer convenience.
What nearby dining options can I visit before or after shopping at Advance Auto Parts?
Nearby restaurants include Cerritos Pupuseria (Salvadoran cuisine), Pepe's Place, Joe's Restaurant (Italian and pizza), and Joe's Pizzaria, providing various dining choices close to the store.
Are there any nearby fitness centers close to Advance Auto Parts in Sterling?
Yes, Noble Crossfit and PHASE Fitness are nearby gyms where customers can work out before or after visiting the store.
Can I conveniently pick up other essentials or mail packages near Advance Auto Parts?
Yes, customers can visit the nearby USPS, UPS Access Point locations for shipping needs, Safeway for groceries and pharmacy items, and Virginia ABC for beverages.
What payment methods are accepted at Advance Auto Parts in Sterling?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa for payment.