Enterprise Rent-A-Car

Reviews

• RB

  Ric Bates

  Apr 3, 2026
  5.0
  The employees were so friendly and helpful Would recommend them to everyone
• JC

  Josh Cochenour

  Mar 31, 2026
  1.0
  URGENT: Fraud, 32 Unanswered Calls, and Financial Damages — Staunton & Waynesboro VA To Enterprise Corporate Leadership, I am putting this in writing because 32 phone calls over three days have produced zero results — only empty promises and what I can only describe as coordinated deflection. I made confirmed reservations through the Enterprise app at your Staunton, VA and Waynesboro, VA locations. Both stores called to cancel, claiming no vehicles were available. Your own app confirmed these reservations. Your corporate line then created new reservations — which the same stores rejected again. This loop repeated for three days while your representatives told me each time that the issue was being escalated to a regional manager. Both stores told me those regional managers were all simultaneously on vacation. Nobody called me back. Nobody resolved anything. What your corporate line is doing — confirming reservations they know or should know cannot be fulfilled, and repeatedly creating new ones while stores reject them — is deceptive at best. At worst it constitutes a deceptive business practice and I intend to report it as such. Because I trusted your confirmed reservation, I passed on a competitor who had vehicles available. That decision cost me. I am now paying nearly three times my original travel budget for a company function, a direct and documentable financial loss caused by your system’s failure. I am now taking the following steps simultaneously: — Filing a complaint with the Better Business Bureau — Filing a complaint with the Virginia Attorney General’s Consumer Protection Division — Posting a detailed public account on Google, Yelp, Reddit r/mildlyinfuriating, and social media tagging — Consulting with an attorney regarding small claims for documented financial damages I still need a vehicle. TODAY. If someone with actual authority contacts me within 24 hours and resolves this, I will note the resolution in every public posting I make. If not, those posts go live and the complaints get filed. I have every confirmation number, every call log, every date and time, and the names of every representative I spoke with. I am prepared to produce all of it.
• BW

  Brandi W

  Mar 27, 2026
  5.0
  Excellent service. Car was ready as promised. Would definitely work with them again in the future.
• PM

  Preston Martin

  Mar 14, 2026
  5.0
  I needed a rental while my car was being repaired and I’m so glad I went to the Staunton Enterprise! Very friendly and professional staff who made me feel wanted . The car I had was very clean and well maintained and it was a pleasure to drive!
• JA

  Justin Anderson

  Mar 11, 2026
  5.0
  This Enterprise location has bent over backwards to be helpful and accommodating. Grace, Sam, and Colton were so kind and amazingly helpful. Thank you for being professional and patient with me. Justin

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