Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Springfield, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Fullerton Road location today.
Location
Hours
Reviews
4.2
462 reviews
5 stars
325
4 stars
38
3 stars
23
2 stars
7
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, highlighting their friendliness, professionalism, and willingness to assist.
Vehicle Condition
Feedback was mixed regarding vehicle cleanliness and maintenance, with some customers receiving dirty or poorly maintained cars, while others reported clean and well-maintained vehicles.
Reservation Issues
Several customers experienced problems with vehicle availability, including receiving different cars than reserved or no vehicle being available despite prior reservations.
Communication
There were complaints about poor communication from staff regarding charges and rental policies, leading to confusion and dissatisfaction among customers.
Overall Experience
While many customers had positive experiences, there were significant complaints about specific staff behavior and management issues that negatively impacted customer satisfaction.
- SOStephanie Oakley3 days ago5.0Very professional and friendly staff. Hassle-free check in/out process. I will definitely use them again.
- JAJong AnJan 3, 20261.0Long term care rental customer. Swap a car on Friday and very next day the tire pressure is low and low windshield wiper fluid. Crappy maintenance! Spent whole afternoon waiting for authorization to repair tire at NTB but there is no response. No response from enterprise. Called roadside service instead. Overall horrible experience!!
- PBPamela BlancoJan 3, 20265.0I had an amazing experience at this Enterprise location! I was assisted by both the branch manager and Miss Alexandra, and they were absolutely wonderful—so kind, friendly, and incredibly helpful. The entire process was smooth, easy, and stress-free from start to finish. I rented a Jeep Wrangler, and it was spotless and fabulous—very clean and well maintained. The level of customer service I received truly stood out, and you can tell this team genuinely cares about their customers. I would highly recommend this specific Enterprise location to anyone looking for top-tier customer service and a great rental experience. Thank you to the entire team for making this such a positive experience!
- BSBecky StanyDec 30, 20255.0I would like to express my sincere appreciation for the exceptional customer service I received. Its been years since I’ve encountered a team so professional, kind, and genuinely helpful. The entire staff—Dominic, Rob, Alexis, and Doaa—went above and beyond, even providing transportation to the auto shop where my vehicle was being repaired. If you're considering renting a car, I highly recommend the Fullerton location—you will not be disappointed. 5 stars all the way. Thank you guys.
- KKKenDec 28, 20255.0Wonderful staff and cars are in good condition.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Springfield, VA?
Enterprise Rent-A-Car in Springfield offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
What are the rental office hours at the Fullerton Road location?
The Springfield Fullerton Road location is open Monday through Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.
Does Enterprise Rent-A-Car offer any discounts for active military members?
Yes, Enterprise Rent-A-Car provides discounts for active military personnel at the Springfield Fullerton Road location.
What payment methods are accepted at this Enterprise Rent-A-Car location?
You can pay using American Express, Visa, MasterCard, Discover, cash, or check at this location.
How can I make a reservation for a rental car at Enterprise Rent-A-Car Springfield?
Reservations can be made online through the Enterprise website specific to the Springfield Fullerton Road location.
Is the Enterprise Rent-A-Car Springfield location owned by a woman?
Yes, this Enterprise Rent-A-Car location is woman-owned.
Are there any food options nearby Enterprise Rent-A-Car where I can grab a meal?
Nearby, you can enjoy meals at Himalayan Soul Foods, a fast food restaurant and food truck, or visit The Welle Made Co., a bakery.
What nearby services are available if I need automotive repairs or window tinting?
Near Enterprise Rent-A-Car, you have options like Wong's Auto Service for repairs, Draeger Interlock for auto glass services, and Black Optix Tint for window tinting.
Are there any nearby shopping or entertainment venues close to Enterprise Rent-A-Car?
Flutist's Faire, a musical instrument store offering arts and entertainment shopping, is located nearby.
Can nearby transit or services help customers access Enterprise Rent-A-Car easily?
While specific transit stations aren't listed, nearby notable places like catering services, party supply stores, and contractors provide a vibrant area that customers can explore before or after renting a vehicle here.