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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.2
(473 reviews)

Business Details

7500 Fullerton Rd, Springfield, VA
22153, United States
(703) 455-6525

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Springfield, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Fullerton Road location today.

Location

Enterprise Rent-A-Car
7500 Fullerton Rd, Springfield, VA
22153, United States

Hours

Reviews

4.2
473 reviews
5 stars
332
4 stars
38
3 stars
23
2 stars
7
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of individuals like Alex, Rob, and Matthew for their exceptional service.

Vehicle Condition

Feedback varied on vehicle cleanliness and maintenance, with some customers receiving well-maintained cars while others reported issues such as dirty interiors and mechanical problems.

Rental Process

The rental process was generally described as quick and efficient, although some customers experienced issues with vehicle availability and unexpected charges.

Negative Experiences

Several reviews highlighted poor customer service experiences, including rude interactions and unresolved issues, particularly involving management.
  • ER
    e. r.
    6 days ago
    1.0
    currently driving a rental from this location that immediately needed an oil change when pulling it out of the lot and smelled horribly of weed. have been calling and visiting different enterprises the past 4 days and no one has anything available to swap out. honestly horrified being forced to drive around a gross vehicle that should be taken out of rotation period, I can't drive my kids in it and have had to have the windows down every time. do better.
  • NH
    Noman Hashmi
    Feb 14, 2026
    1.0
    Horrible collection of cars. Reserved a luxury sedan and they never notified me they didn't have one on the lot. The vehicle they gave me was dirty as well. Very poor service.
  • CB
    casey brokaw
    Feb 13, 2026
    5.0
    Really great enterprise location. All the employees there were great. They made the process as smooth as possible and quick
  • SS
    sharpmo99
    Feb 12, 2026
    5.0
    Really fast service, very nice staff members. The whole experience was smooth. I'm definitely coming back!!!
  • ML
    Ms Lamkin
    Feb 2, 2026
    5.0
    I experienced an issue with a rental vehicle that I did not notice until after leaving the location, and the office was close to closing at the time. Due to a recent death in my family and the condition of the vehicle, I was unable to attend a family gathering. I contacted the office the following day and spoke with Alex, who was very apologetic, understanding, and professional. She asked me to stop by on my way to work, and the issue was resolved quickly—I was in and out in about ten minutes. I understand that unexpected issues can occur, and what matters most is how they are handled. Because of the excellent customer service I consistently receive, from Alex and Rob, I will continue to choose this Enterprise location.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Springfield, VA?

Enterprise Rent-A-Car in Springfield offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

What are the rental office hours at the Fullerton Road location?

The Springfield Fullerton Road location is open Monday through Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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