Enterprise Rent-A-Car

Reviews

• JW

  John Waters

  6 days ago
  5.0
  The Enterprise Reps are courteous, friendly, knowledgeable, and professional. Recommend!
• SM

  Sierra M.

  Nov 17, 2025
  5.0
  Absolutely five stars! It’s not often anymore that a company will take the time to give both a great experience and do right by their customers. So, I want to take a few minutes to genuinely appreciate the staff at the Enterprise car rental in Springfield, VA. We had a surprisingly great experience overall, including working through an unexpected issue. The staff were professional, friendly and great to work with when we picked up our vehicle. There was also a genuine mistake on our rental agreement that no one caught, and not even I saw it until I was getting ready to return the vehicle. I brought it up to the staff, who were very patient, looked into it, and then put me in touch with the branch manager. I was absolutely in a position to be totally screwed over, but instead the branch manager took the time to look into it, speak with me, and at the end of the day - he corrected it and did right by me! Thank you Nathanael (Nate) and team for going above and beyond, and doing right by me! It’s easy to give five stars when things are smooth and go as planned. But it’s truly a remarkable five stars when hiccups happen, and the customer still walks away going wow- these are some professional hard working folks trying to do their best and doing a great job. I am now absolutely a loyal customer and will be back to rent from them whenever we have friends or family come to town.
• HH

  Hunter Holt

  Nov 15, 2025
  5.0
  Very professional, efficient, personable, and sincerely interested in giving the customer a good experience.
• JW

  Jonathan White

  Sep 21, 2025
  5.0
  Fantastic location, easy access if you have car work being done at one of the nearby dealers. They are around the back of the shopping plaza, opposite loisdale drive. New cars and friendly staff, will absolutely go here again if I need a quick rental.
• PM

  Pat Mullen

  Sep 9, 2025
  5.0
  I'm in the middle of a rental period caused by a collision that happened far from home. I needed to turn in the car I was renting due to a mechanical problem. Was advised to call Enterprise Roadside Assistance rather than walking in to my local store because they would be able to put the correct request into their computer system company wide. This worked great. When I got to the Springfield Town Center Enterprise here in Springfield they found my update in the system right away and had a replacement lined up. I asked if the insurance would cover the cost of the replacement and Nate was straight with me, saying it was a bit over what the insurance would cover. He advised me to contact the original Enterprise that started the contract (far away) and ask them to allow the replacement to be rented for the original rate. The answer was 'yes.' The entire visit only took about 45 minutes. The staff in both stores were very professional, polite and helpful. Observation while I waited showed me that the Springfield Town Center store is quiet, efficient and clean. Thanks also to Jayden for the great intro to the replacement, a Jeep Wrangler, that is actually turning out to be a fun ride! I might actually be sorry to get my Tacoma back. Nah... just kidding, but these are good people. I'll be back.

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