Need a rental car in Springfield, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Loisdale Road location today.
Overall, customers praised the staff for being friendly, professional, and helpful, with many highlighting specific employees for their exceptional service.
Efficiency
Many reviews noted the quick and efficient rental process, although some customers experienced long wait times during peak hours.
Vehicle Quality
While most vehicles were reported as clean and well-maintained, there were some complaints about receiving cars with cosmetic damages or poor interior conditions.
Reservation Issues
Several customers reported problems with reservations, including not having the reserved vehicle available and issues with overcharging.
Communication
Feedback indicated a need for improved communication regarding policies, especially concerning fuel charges and reservation confirmations.
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Owen Gentry
2 days ago
5.0
Enterprise going the extra mile! I arrived late and they helped me with my reservation regardless. Tiffany Ball came through and the entire staff were awesome. Rental was exactly what I needed, and sheesh, price and location are perfect. Thank you Springfield Enterprise!
GB
Gwen Brown
2 days ago
5.0
Enterprise employees exhibited top notch service. Everyone was courteous, knowledgable and friendly from the beginning to end. The car I had was a 2025 , with loaded safety features. This was an extra bonus for a senior citizen.
JA
Jong An
Jan 3, 2026
1.0
I went to this enterprise during afternoon of 1/3/2026 because my rented car from different enterprise shop was unsafe to drive (due to tire leaking air). There were plenty of cars in the lot but was told that I could not rent due to future reservation. Wow.
They asked me to go to NTB or Firestone. Firestone was too busy to accommodate and NTB needed authorization number from enterprise which i got tired of waiting after 2 hours. I just called roadside service. Overall horrible company.
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Veronica Rivera
Dec 30, 2025
5.0
I never thought I would be renting a 15 passenger van, but I have to say that enterprise made this one of the best vehicle renting experiences of my life. The entire staff was super friendly, efficient and accommodating to our needs. From making the reservation online, to picking up the vehicle, and even dropping off the vehicle afterwards; Jaden and his team made everything very easy and fast. On the day of the pick up Michaela helped us and she did an amazing job going over coverage options; as well as answering any and all questions that we had about our vehicle. I would definitely do another rental here at this location and would recommend anyone who is interested to do so as well!
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Ilias Giamalakis
Dec 26, 2025
1.0
Had a reservation a month in advance and even though they had it in the system they don’t had a car and turned me away. Very unprofessional interaction with the personnel too.