Need a rental car in Springfield, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Industrial Dr location today.
I called on Tues morning to get a rental car. The woman answered and said we dont have a ride pickup. You need to go to Springfield Mall location. She said she arranged for a ride.
9:00 a.m., no one shows up. I called Springfield and was told there was no pickup setup.
Here I got up not to be late for them. But I had to wait another hour.
Enterprise service has deteriorating from top service to Walmart level.
VP
Val Petrov
Jan 6, 2020
1.0
First don't set up rental by calling 1-800, they will try to rip you off, and local branch will play along with it; check you local rental car rates, instead. Later on when I had bad experience with Enterprise I got a poor service and they hang up the phone. They will try to set you up for vehicle damages, take plenty of pictures, their lot is not secured. Lady I dealt with had a bad demeanor and she will belittle you in a prolonged conversation. Also it is a lie that this location is open on Saturday. (Google page is wrong).
RG
Robert Goodman
Mar 21, 2018
5.0
Thanks to Mr. Corey for locating a rental vehicle for me. During the process he updated the status as necessary, all went well...much appreciated.
Also, thanks to Mr. Angel for his assistance when I returned the rental vehicle.
A pleasure during business with Enterprise Rental.