Business Details
About
Auto Repair ShopTire Shop
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.
Details
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
253 reviews
5 stars
175
4 stars
27
3 stars
8
2 stars
7
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Joe and Troy for their exceptional service.
Service Quality
While some customers reported positive experiences with quick and efficient service, others expressed dissatisfaction with the quality of repairs and inspections, citing issues like incomplete work and misdiagnoses.
Communication Issues
Several reviews mentioned poor communication regarding wait times and appointments, with customers feeling neglected or misinformed about their service status.
Pricing Concerns
Customers frequently noted concerns about high prices and unclear billing practices, with some feeling they were overcharged for services.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing loyalty and satisfaction, while others reported significant frustrations and negative encounters.
- JCJamie COct 22, 20255.0Joe and the team are always friendly and sweet. Always try to do what's right and find you a good deal. Recommend to anyone who asks! My mom recently took her car here and although they found more issues than she planned, they didn't work on anything that didn't need it and kept her informed.
- JCJ COct 10, 20251.0Please don't get any work done here. got what were supposed to be new tires with warranty, within the first week I started losing air on my tires, I took my car back multiple times so they could check them out and every time this older guy in the front desk told me that they were super busy and unable to check them for me, so I finally took it to another shop and to my surprise these tires had been fixed before from nail damage and they weren't new. so please be careful when buying your tires especially from this place.
- TCTerry CSep 1, 20254.0Best when you can leave your vehicle.
- CSCharles SpiersAug 18, 20255.0Took my car in for tpms light on and they found it just needed tire pressure adjustment and reset system. Charged me zero and said it was good. Not many places on earth would do that. Honest and was polite and highly recommended.
- KMKeath MayesAug 17, 20251.0Damaged my car during a state inspection. Then they failed it. Had to total the car. Go somewhere else.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service provide?
Goodyear Auto Service offers full-service tire and automotive repair, including tire sales, repairs, and oil changes.
Where is Goodyear Auto Service located?
It is located at 1612 West Main Street, Salem, VA 24153-3116, USA.
What are the regular operating hours of Goodyear Auto Service?
The service center is open Monday through Saturday from 7:00 AM to 6:00 PM and is closed on Sundays.
Is Goodyear Auto Service open on holidays?
The center is closed on some holidays like January 1 and November 27, but open with limited hours (8:00 AM to 5:00 PM) on others, such as May 26 and July 4.
Does Goodyear Auto Service offer pickup or delivery services?
They offer in-store pickup services for customer convenience.
What payment options are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Is the Goodyear Auto Service facility wheelchair accessible?
Yes, it has a wheelchair accessible entrance and restroom for accessibility.
How can I make an appointment at Goodyear Auto Service?
You can make an appointment online through their reservation page at https://www.goodyearautoservice.com/en-US/make-appointment.
What nearby places can I visit when I come to Goodyear Auto Service?
Nearby you can visit Bojangles' for food, Starbucks for coffee, and the Blue Ridge Dental Group if you need dental care after your auto service visit.
Are there other automotive service options near Goodyear Auto Service?
Yes, nearby auto service options include Valvoline Instant Oil Change, NTB National Tire and Battery, and Merchant's Tire & Auto Centers.