Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Salem, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Salem location today.
Location
Hours
Reviews
4.1
187 reviews
5 stars
128
4 stars
15
3 stars
11
2 stars
5
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of individuals who provided exceptional service.
Rental Process
The rental process was generally described as easy and efficient, with quick pick-up and drop-off experiences reported by numerous customers.
Communication Issues
Several reviews highlighted problems with communication, including issues with reservations, lack of follow-up, and unresponsive customer service.
Vehicle Quality
While many customers appreciated the cleanliness and comfort of the vehicles, there were complaints about receiving cars that smelled of smoke or had maintenance issues.
Mixed Experiences
Some customers reported negative experiences, including rude staff interactions and unresolved issues with deposits or charges, leading to a lack of trust in the service.
- BPBrianna Palmer4 days ago5.0My experience with Enterprise was wonderful. Austin was very friendly and accommodating. I was very pleased with the service and professionalism at Enterprise.
- MPMarcia Pacho5 days ago5.0Clean car, good ride. Courteous and thoughtful agents.
- MBMichele BlankenshipNov 10, 20255.0My first interaction with them was the Melrose location and if I based my review off that visit my review would be poor. Not helpful at all. So I went to the Salem location. I spoke with Trey and I will say if you are wanting to rent a car through them then the Salem location is where you should go. Ask for Trey. He is very helpful and very patient. He was professional and knowledgeable. Hope they appreciate him
- HCHeather ConleyOct 26, 20251.0Didn’t really care for the guy name Austin I have been going through car issues since I hit a deer almost a month ago and they knew I would pay since my allowance ran out through my insurance and he continue to blow me up and be really nasty to me in email and the day I return the car he was really rude didn’t even welcome me in or anything he isn’t helpful I don’t plan on going back there
- TTTheLittlePatriotOct 13, 20254.0I've had to use Enterprise quite a bit this last year. There were a couple of times that it was slow moving in the office but, in general, they get you in and out pretty quickly. I like the text meshes that they send just a couple of days before the car's due back and you can extend your time online if you'd like. GET AN ENTERPRISE ACCOUNT. I went on line and got the best price I could find among the car rental places and it was Enterprise. I forgot that I had an account. I went into my account and got the same rental for nearly 30% less!! And, if I'm not mistaken, Enterprise will send someone to pick you up to get the car or they'll bring the car to you. I try to always use the Salem, VA location. They're more courteous with you than the other locations I've been to.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car Salem offer for rental?
Enterprise Rent-A-Car in Salem offers a wide range of vehicles including cars, vans, luxury cars, and more to suit your needs.
What are the operating hours of Enterprise Rent-A-Car in Salem?
Enterprise Rent-A-Car Salem is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
Where is Enterprise Rent-A-Car located in Salem, VA?
Enterprise Rent-A-Car is located at 1020 West Main Street, Salem, VA 24153, United States.
Does Enterprise Rent-A-Car Salem accept American Express and cash payments?
Yes, Enterprise Rent-A-Car Salem accepts American Express, cash, check, Discover, Mastercard, and Visa payments.
Can I make a reservation online for car rental at Enterprise Salem?
Yes, you can reserve a rental car online at Enterprise Salem through their website reservation link.
Is Enterprise Rent-A-Car Salem owned by women and do they offer discounts for active military?
Yes, Enterprise Rent-A-Car Salem is owned by women and offers discounts for active military members.
What services can I expect from Enterprise Rent-A-Car in Salem?
Services include car rental, van rental, luxury car rental, airport pick-up, and flexible rental options for your convenience.
Which nearby places can I visit for dining after renting a car at Enterprise Salem?
Nearby dining options include Chipotle Mexican Grill, Moe's Southwest Grill, Zaxby's Chicken Fingers & Buffalo Wings, Sonic, McDonald's, and Daily Grind.
Where can I get automotive services near Enterprise Rent-A-Car Salem?
Automotive services nearby include SpeeDee Oil Change & Auto Service, NexGen Automotive, Roberts Muffler Services, Rollins Automotive, AAMCO Transmissions, Take 5 Oil Change, Transmission Clinic, and West Salem Collision and Frame.
Are there any places for shopping or arts and crafts near Enterprise Rent-A-Car Salem?
Yes, nearby you can find Morgan's Earth Treasures, KB Mercantile for arts and crafts or men's clothing shopping.