Need a rental car in Salem, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Salem location today.
Many customers praised the friendly and helpful staff, particularly at the Salem location, highlighting their professionalism and willingness to accommodate needs.
Mixed Experiences
While some customers had excellent experiences, others reported issues with rude staff, poor communication, and problems retrieving lost items.
Vehicle Condition
Several reviews mentioned that cars were clean and well-maintained, although there were complaints about receiving vehicles with smoke odors and other minor issues.
Reservation Issues
There were multiple complaints about reservation mishaps, including unavailability of reserved vehicles and confusion regarding payment methods.
Overall Satisfaction
Despite some negative experiences, many customers expressed overall satisfaction with their rentals and indicated they would return.
TR
Tara Riles
Feb 18, 2026
5.0
Check in quickly had cars
MM
Marcus Morris
Feb 2, 2026
5.0
My wife and I were treated very well considering both the weather disruptions we were dealing with and the issues between the booking app and Enterprise’s point of sale system. Thank you!
SB
Stacey Brown
Jan 14, 2026
2.0
I left a very expensive Calvin Klein pocketbook in rental. I called them and they said they had it and hold loss and found for 6 month's. Well needless 2 say it was less then the 6 months I was given. It was no where to be found. Which clearly tells me an employee got it. Smh couldn't believe it was gone. Nor was I happy that I drove over 20 miles one way and the young gentleman acted as though I was bothering him to look. Such little effort given to find it. Needless to say I'm out of a 200.00 pocketbook and to whatever employee has it. Well karma will get you for taking something before the 6 month deadline was close. You should be ashamed and when I told the guy that I had every kind of ins offered 4 a rental could I turn it in and he said no our insurance don't cover things customers leave in car. Smh smh still in disbelief
BP
Brianna Palmer
Nov 20, 2025
5.0
My experience with Enterprise was wonderful. Austin was very friendly and accommodating. I was very pleased with the service and professionalism at Enterprise.
MP
Marcia Pacho
Nov 19, 2025
5.0
Clean car, good ride. Courteous and thoughtful agents.
Where can I get automotive services near Enterprise Rent-A-Car Salem?
Automotive services nearby include SpeeDee Oil Change & Auto Service, NexGen Automotive, Roberts Muffler Services, Rollins Automotive, AAMCO Transmissions, Take 5 Oil Change, Transmission Clinic, and West Salem Collision and Frame.
Are there any places for shopping or arts and crafts near Enterprise Rent-A-Car Salem?
Yes, nearby you can find Morgan's Earth Treasures, KB Mercantile for arts and crafts or men's clothing shopping.
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