Need a rental car in Salem, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Salem location today.
Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of individuals who provided exceptional service.
Rental Process
The rental process was generally described as easy and efficient, with quick pick-up and drop-off experiences reported by numerous customers.
Communication Issues
Several reviews highlighted problems with communication, including issues with reservations, lack of follow-up, and unresponsive customer service.
Vehicle Quality
While many customers appreciated the cleanliness and comfort of the vehicles, there were complaints about receiving cars that smelled of smoke or had maintenance issues.
Mixed Experiences
Some customers reported negative experiences, including rude staff interactions and unresolved issues with deposits or charges, leading to a lack of trust in the service.
BP
Brianna Palmer
4 days ago
5.0
My experience with Enterprise was wonderful. Austin was very friendly and accommodating. I was very pleased with the service and professionalism at Enterprise.
MP
Marcia Pacho
5 days ago
5.0
Clean car, good ride. Courteous and thoughtful agents.
MB
Michele Blankenship
Nov 10, 2025
5.0
My first interaction with them was the Melrose location and if I based my review off that visit my review would be poor. Not helpful at all. So I went to the Salem location. I spoke with Trey and I will say if you are wanting to rent a car through them then the Salem location is where you should go. Ask for Trey. He is very helpful and very patient. He was professional and knowledgeable. Hope they appreciate him
HC
Heather Conley
Oct 26, 2025
1.0
Didn’t really care for the guy name Austin I have been going through car issues since I hit a deer almost a month ago and they knew I would pay since my allowance ran out through my insurance and he continue to blow me up and be really nasty to me in email and the day I return the car he was really rude didn’t even welcome me in or anything he isn’t helpful I don’t plan on going back there
TT
TheLittlePatriot
Oct 13, 2025
4.0
I've had to use Enterprise quite a bit this last year. There were a couple of times that it was slow moving in the office but, in general, they get you in and out pretty quickly. I like the text meshes that they send just a couple of days before the car's due back and you can extend your time online if you'd like. GET AN ENTERPRISE ACCOUNT. I went on line and got the best price I could find among the car rental places and it was Enterprise. I forgot that I had an account. I went into my account and got the same rental for nearly 30% less!! And, if I'm not mistaken, Enterprise will send someone to pick you up to get the car or they'll bring the car to you. I try to always use the Salem, VA location. They're more courteous with you than the other locations I've been to.
Where can I get automotive services near Enterprise Rent-A-Car Salem?
Automotive services nearby include SpeeDee Oil Change & Auto Service, NexGen Automotive, Roberts Muffler Services, Rollins Automotive, AAMCO Transmissions, Take 5 Oil Change, Transmission Clinic, and West Salem Collision and Frame.
Are there any places for shopping or arts and crafts near Enterprise Rent-A-Car Salem?
Yes, nearby you can find Morgan's Earth Treasures, KB Mercantile for arts and crafts or men's clothing shopping.