Blue Ridge Truck & Auto

Reviews

• JP

  Jennifer Poteat

  Feb 16, 2026
  1.0
  Went to Rhodes location was charged nearly $300 to diagnose my Blazer- WASTED MONEY- for them to say the Top Hat air intake needs replaced- DIDN’T fix the multiple misfires! Manager contacted me, asked me to bring it to Salem location to fix the situation & stated that his shop “foreman”Mechanic would work on it! I left there with it running rougher than ever! Found out he let a trainee work on it! I barely made it home! Was told I had a cracked intake manifold at one shop and the other shop, I had a copy of the work order & said it was smoke tested with no leaks! Which is it? The crack would have shown in that smoke test at the 1st location-so there was lies! I decided to be done with Blue Ridge all locations & took it for a second opinion, somewhere else, found out that I do not have a cracked intake manifold! I had a bad connection on one of my spark plug wires! RIPPED ME OFF NEARLY $300 with guesses! RUN AWAY FROM THIS PLACE!!!
• BG

  Brittany G

  Jan 2, 2026
  5.0
  Good customer service. They actually answer the phone, use a friendly tone, and state their name and the name of the business. You receive a scheduled time and they stick to it. Richard is especially friendly and knowledgeable. They were able to correct some shoddy work done on my vehicle by another service provider. Prices I’ve been quoted have been fair. I intend to return for any future service needs.
• JJ

  J

  Nov 11, 2025
  5.0
  We moved here from Florida 4 years ago. We needed an honest place to take our 2 vehicles. This place is extremely honest. We have annual inspections and oil changes done here regularly. We’ve bought new tires and had many repairs done. Their best qualities are their integrity, honesty, knowledge, and prices. They are experts. Robert is the best technician we have ever had in our lives. Robert is a trustworthy and honest technician. He is a diamond in the rough. We go there because of the quality of his work. Richard is also kind, honest and extremely patient and knowledgeable.
• ET

  Edward Toomey

  Oct 1, 2025
  1.0
  I used to like Blue Ridge Truck and auto but the last two repairs that I have done there will be the last repairs I ever do. They had my truck for almost 4 weeks. They never called me one time to give me an update. I had to call them every time we spoke. I Was told parts are on the way it’ll be done soon. Turns out the parts were back ordered, and I don’t think they do that until I started pressing. I did a safety inspection on my suburban and passed it with a crack shield and brakes that started grinding one week after the passed inspection. This mechanic shop is turned into a revolving door with no employees that care about customer retention Edited 10/3/25 - the truck is dumping oil now. This place just isn’t the same quality I t used to be.
• JH

  julie hubert

  Nov 17, 2022
  5.0
  Awesome group of people honestand kind!

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