Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 960 Tanyard Rd in Rocky Mount offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
229 reviews
5 stars
121
4 stars
61
3 stars
28
2 stars
5
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Austin and Rio providing exceptional service.
Staffing Issues
Several reviews highlighted long wait times and inadequate staffing, leading to frustration among customers due to slow service.
Product Availability
Customers noted a good selection of parts available in stock, although some expressed disappointment with the quality and pricing compared to competitors.
Mixed Experiences
While many customers had positive experiences, there were also reports of poor service and unhelpful staff, indicating inconsistency in customer interactions.
COVID-19 Concerns
Some reviews raised concerns about health protocols not being followed by staff, impacting customer trust and willingness to return.
- ATAddie TorresOct 23, 20251.0Advance has a free battery check and installation, how ever when I went to buy batteries I needed help and no one would help asked for tools and he yelled they are in the back , guy stood outside smoking and watching us take battery out . Will never go there again . No help was ever offered!!! Rude
- CWCharles WinnSep 12, 20253.0Customers lined up waiting. Only two people working and one was outside working on a vehicle. Went elsewhere and got the same product I was going to purchase at Advance for $2 less.
- DRDavid RezendesAug 31, 20253.0Not what it use to be, need more Lawrence's, parts seem cheaper, selection is smaller, like everything it's gone down hill since covid
- AEAmanda EakinJul 20, 20255.0Somebody give Austin a raise! I came in today after some shotty mechanical work from a not so local auto shop. He was so patient with me after I explained what had happened and what I thought the problem was. He was professional and genuine and we fixed the problem after some tinkering. Then he welcomed me back whenever I had another issue. Exceptional customer service! He was so knowledgeable. He made a repeat customer, today. 10 out of 10 recommend. Ask for Austin!
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts at 960 Tanyard Rd offer for car batteries?
We offer free battery testing and free installation with purchase, and we recycle used batteries for free. Exclusions may apply.
Can Advance Auto Parts recycle used motor oil?
Yes, we recycle used motor oil at our store. Exclusions may apply.
Do you provide installation services for windshield wipers?
Yes, we offer free installation of windshield wipers purchased at our store. Exclusions may apply.
Are appointments required for services at Advance Auto Parts?
No, appointments are not required to visit or receive services at our store.
What payment options are accepted at the Rocky Mount location?
We accept American Express, Visa, MasterCard, Discover, cash, and check payments.
What are the store hours for Advance Auto Parts at 960 Tanyard Rd, Rocky Mount?
We are open Monday through Saturday from 7:30 AM to 8:00 PM and Sunday from 9:00 AM to 7:00 PM.
Is curbside pickup available at this Advance Auto Parts store?
Yes, curbside pickup is available for customer convenience.
What nearby dining options can I visit before or after shopping at Advance Auto Parts?
Nearby eateries include Little Caesars Pizza, Buddy's BBQ, La Casa del Burrito, McDonald's, and New Yamazato Japanese Restaurant.
Are there fitness and wellness facilities near Advance Auto Parts?
Yes, Workout Anytime Rocky Mount gym and Catch A Tan 2 tanning salon are close by for fitness and wellness needs.
What other services and stores can I find nearby Advance Auto Parts at 960 Tanyard Rd?
Nearby you can find Nice Nails beauty salon, Healing Touch Chiropractic & Wellness, UPS Access Point, Sherwin-Williams Paint Store, and Kid's Castoffs clothing store.