Business Details
About
Car Wash
Enjoy quick and convenient express car wash services at ZIPS Car Wash, where every wash includes our always-free self-serv vacuums and detailing amenities! Plus, feel good about protecting your investment with our ZIPS UNLIMITED™ membership program with daily wash privileges, available at all locations. Proudly serving members and customers at more than 260 locations in 24 states. ZIPS Car Wash is now cashless and accepts all major credit cards, debit cards, and ZIPS gift cards.
Location
Hours
Reviews
4.4
1,348 reviews
5 stars
1,032
4 stars
95
3 stars
50
2 stars
42
1 star
129
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the friendly and helpful staff, with specific mentions of employees like Jennifer, Gwen, and Anastasia for their excellent service.
Cleanliness
Many reviews highlighted the cleanliness of the location and the effectiveness of the car wash, although some customers reported issues with their cars still appearing dirty after washes.
Sales Practices
Several customers expressed frustration with aggressive sales tactics and deceptive membership practices, leading to dissatisfaction and complaints about unauthorized charges.
Customer Experience
While many enjoyed their visits and the overall experience, there were notable complaints about poor handling of customer issues, particularly regarding damage claims and service follow-ups.
- TLTravis LeMondDec 23, 20253.0I stopped goong here a bit ago because my truck would come out dirty after the wash and tried it again and its the same. Nit sure what is goong on there but it is never clean and I get the top tier wash.
- KAKiri ArDec 13, 20251.0Poor service, $24 and my car still dirty, other car wash make a better service for lees money
- MSMarilyn SchwartzNov 2, 20251.0This location cracked my windshield March 11, 2025. I did not call for a police report when it happened as I assumed it was unnecessary at such an establishment and was now late for work because of this. I really should have so it was properly documented, acknowledged, and taken care of. The employee I spoke with initially knew the location where it happened before I voiced it. Seems this has been an issue before, how many times in the same place? I have made MULTIPLE trips in person over the course of this year to speak with employees. supposedly had approx 6 to 9? Or more "tickets" created in person and online. I have been treated as if not or barely recognized. The tickets created have never resulted in anything except more time passing and my damaged property remaining damaged. I have lost hours of time over the course of just shy of 9 months and experienced copious amounts of stress and safety concern over this establishments lack of accountability or action to remedy this; not only for myself but for anyone else this has happened or will happen to. Just in case anybody needed another perspective on business practice here. I still have no acknowledgement past "tickets" being created. And am forced to come out of pocket to fix my property damaged by this zips car wash.
- DRDj RussellOct 15, 20251.0Was turned away because I wanted to use cash. Card only establishment.
- BPBenjamin PetersSep 20, 20254.0I think it's a little pricey but also nothing beats it so what I do I know. Quick and tentative staff, usually functioning vacuums, and not overflowing with trash trash cans make for a good car wash! And to boot this one has rags and all purpose cleaner. Very nice.
Frequently Asked Questions About Zips Car Wash
What services does Zips Car Wash offer?
Zips Car Wash offers express car wash services with always-free self-service vacuums and detailing amenities.
What are the operating hours of Zips Car Wash?
Zips Car Wash is open daily from 8:00 AM to 7:00 PM, with adjusted hours on holidays such as closing at 5:00 PM on December 24 and 31, and closed on November 27 and December 25.
Where is Zips Car Wash located?
Zips Car Wash is located at 4035 Challenger Ave, Roanoke, VA 24012, USA.
What payment methods are accepted at Zips Car Wash?
Zips Car Wash accepts all major credit and debit cards, including American Express, Discover, MasterCard, Visa, as well as Zips gift cards. The facility is cashless.
Does Zips Car Wash offer any membership programs?
Yes, Zips Car Wash offers the ZIPS UNLIMITED™ membership program, which provides daily wash privileges at all locations.
Are there any nearby places where I can get automotive services before or after visiting Zips Car Wash?
Yes, nearby automotive service options include Express Jet Car Wash, Valvoline Instant Oil Change, and Firestone Complete Auto Care, which offer car washes, oil changes, tire services, and repairs.
Where can I fuel up my vehicle near Zips Car Wash?
You can refuel at nearby Kroger Fuel Center, which also offers convenience store items and coffee.
Are there dining options near Zips Car Wash if I want to grab a meal?
Nearby dining options include Cafe Asia for sushi and Asian cuisine, Subway for sandwiches, Domino's Pizza, Sal's Italian Restaurant, and Snowfox restaurant, providing a variety of food choices.
Does Zips Car Wash provide free vacuum services?
Yes, all car washes at Zips include free vacuum access for customers' convenience.
Is Zips Car Wash accessible all year round during holidays?
Zips Car Wash is closed on certain holidays such as November 27 and December 25, but remains open on others with regular or adjusted hours, such as December 24 and 31 with closing at 5:00 PM, and January 1 from 9:00 AM to 7:00 PM.