Business Details
About
Car Wash
Enjoy quick and convenient express car wash services at ZIPS Car Wash, where every wash includes our always-free self-serv vacuums and detailing amenities! Plus, feel good about protecting your investment with our ZIPS UNLIMITED™ membership program with daily wash privileges, available at all locations. Proudly serving members and customers at more than 260 locations in 24 states. ZIPS Car Wash is now cashless and accepts all major credit cards, debit cards, and ZIPS gift cards.
Location
Hours
Reviews
4.4
1,346 reviews
5 stars
1,032
4 stars
95
3 stars
49
2 stars
42
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting employees like Jennifer, Gwen, and Anastasia for their excellent service.
Sales Practices
Several reviews expressed frustration with aggressive sales tactics and deceptive membership practices, leading to dissatisfaction and distrust among customers.
Cleanliness
Customers frequently noted the cleanliness of the location and the effectiveness of the vacuums, contributing to a positive car wash experience.
Pricing Concerns
Some customers found the pricing to be high and expressed dissatisfaction with unexpected charges related to membership plans.
Overall Experience
Despite some negative feedback, many customers reported having a great overall experience, enjoying the car wash and the convenience of the location.
- MSMarilyn SchwartzNov 2, 20251.0This location cracked my windshield March 11, 2025. I did not call for a police report when it happened as I assumed it was unnecessary at such an establishment and was now late for work because of this. I really should have so it was properly documented, acknowledged, and taken care of. The employee I spoke with initially knew the location where it happened before I voiced it. Seems this has been an issue before, how many times in the same place? I have made MULTIPLE trips in person over the course of this year to speak with employees. supposedly had approx 6 to 9? Or more "tickets" created in person and online. I have been treated as if not or barely recognized. The tickets created have never resulted in anything except more time passing and my damaged property remaining damaged. I have lost hours of time over the course of just shy of 9 months and experienced copious amounts of stress and safety concern over this establishments lack of accountability or action to remedy this; not only for myself but for anyone else this has happened or will happen to. Just in case anybody needed another perspective on business practice here. I still have no acknowledgement past "tickets" being created. And am forced to come out of pocket to fix my property damaged by this zips car wash.
- DRDj RussellOct 15, 20251.0Was turned away because I wanted to use cash. Card only establishment.
- BPBenjamin PetersSep 20, 20254.0I think it's a little pricey but also nothing beats it so what I do I know. Quick and tentative staff, usually functioning vacuums, and not overflowing with trash trash cans make for a good car wash! And to boot this one has rags and all purpose cleaner. Very nice.
- CSConscious Entity SoundSep 15, 20251.0Hey zips, here’s a tip: when a customer calls you to cancel their service because they don’t need it anymore, and instead of immediately honoring the request, you proceed to execute aggressive sales tactics by asking three, four and even five times in a row if I want to take advantage of a “special promotion”, even though I just told you three, four and five times in a row that I don’t need your service anymore, that’s a really good way to guarantee that the customer NEVER comes back. You’re making the customer feel like a hostage to your sales pitches, the guy wouldn’t execute my request to cancel the account without first making me sit through repeated attempts at getting me to stay. Totally disrespecting my time. I even told the guy we HAVE OUR OWN WASH BAY now at our new house the very first time he asked, yet a total of FIVE TIMES he continued to pitch me offers. Still worse I can tell that y’all have outsourced your call center because the guy had a heavy accent, you’re putting a communication barrier between your customer service and client base because he didn’t seem to understand English. Beyond agitating.
- DMDajah MacklinSep 6, 20255.0Dallas was a great help to me today!! He’s the best! Great car wash!!
Frequently Asked Questions About Zips Car Wash
What services does Zips Car Wash offer?
Zips Car Wash offers express car wash services with always-free self-service vacuums and detailing amenities.
What are the operating hours of Zips Car Wash?
Zips Car Wash is open daily from 8:00 AM to 7:00 PM, with adjusted hours on holidays such as closing at 5:00 PM on December 24 and 31, and closed on November 27 and December 25.
Where is Zips Car Wash located?
Zips Car Wash is located at 4035 Challenger Ave, Roanoke, VA 24012, USA.
What payment methods are accepted at Zips Car Wash?
Zips Car Wash accepts all major credit and debit cards, including American Express, Discover, MasterCard, Visa, as well as Zips gift cards. The facility is cashless.
Does Zips Car Wash offer any membership programs?
Yes, Zips Car Wash offers the ZIPS UNLIMITED™ membership program, which provides daily wash privileges at all locations.
Are there any nearby places where I can get automotive services before or after visiting Zips Car Wash?
Yes, nearby automotive service options include Express Jet Car Wash, Valvoline Instant Oil Change, and Firestone Complete Auto Care, which offer car washes, oil changes, tire services, and repairs.
Where can I fuel up my vehicle near Zips Car Wash?
You can refuel at nearby Kroger Fuel Center, which also offers convenience store items and coffee.
Are there dining options near Zips Car Wash if I want to grab a meal?
Nearby dining options include Cafe Asia for sushi and Asian cuisine, Subway for sandwiches, Domino's Pizza, Sal's Italian Restaurant, and Snowfox restaurant, providing a variety of food choices.
Does Zips Car Wash provide free vacuum services?
Yes, all car washes at Zips include free vacuum access for customers' convenience.
Is Zips Car Wash accessible all year round during holidays?
Zips Car Wash is closed on certain holidays such as November 27 and December 25, but remains open on others with regular or adjusted hours, such as December 24 and 31 with closing at 5:00 PM, and January 1 from 9:00 AM to 7:00 PM.