Zips Car Wash

4.4
1348 reviews

About

Car Wash
Enjoy quick and convenient express car wash services at ZIPS Car Wash, where every wash includes our always-free self-serv vacuums and detailing amenities! Plus, feel good about protecting your investment with our ZIPS UNLIMITED™ membership program with daily wash privileges, available at all locations. Proudly serving members and customers at more than 260 locations in 24 states. ZIPS Car Wash is now cashless and accepts all major credit cards, debit cards, and ZIPS gift cards.

Location

Zips Car Wash
4035 Challenger Ave, Roanoke, VA
24012, United States

Hours

Reviews

4.4
1,348 reviews
5 stars
1,032
4 stars
95
3 stars
50
2 stars
42
1 star
129

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and helpful staff, with specific mentions of employees like Jennifer, Gwen, and Anastasia for their excellent service.

Cleanliness

Many reviews highlighted the cleanliness of the location and the effectiveness of the car wash, although some customers reported issues with their cars still appearing dirty after washes.

Sales Practices

Several customers expressed frustration with aggressive sales tactics and deceptive membership practices, leading to dissatisfaction and complaints about unauthorized charges.

Customer Experience

While many enjoyed their visits and the overall experience, there were notable complaints about poor handling of customer issues, particularly regarding damage claims and service follow-ups.
  • TL
    Travis LeMond
    Dec 23, 2025
    3.0
    I stopped goong here a bit ago because my truck would come out dirty after the wash and tried it again and its the same. Nit sure what is goong on there but it is never clean and I get the top tier wash.
  • KA
    Kiri Ar
    Dec 13, 2025
    1.0
    Poor service, $24 and my car still dirty, other car wash make a better service for lees money
  • MS
    Marilyn Schwartz
    Nov 2, 2025
    1.0
    This location cracked my windshield March 11, 2025. I did not call for a police report when it happened as I assumed it was unnecessary at such an establishment and was now late for work because of this. I really should have so it was properly documented, acknowledged, and taken care of. The employee I spoke with initially knew the location where it happened before I voiced it. Seems this has been an issue before, how many times in the same place? I have made MULTIPLE trips in person over the course of this year to speak with employees. supposedly had approx 6 to 9? Or more "tickets" created in person and online. I have been treated as if not or barely recognized. The tickets created have never resulted in anything except more time passing and my damaged property remaining damaged. I have lost hours of time over the course of just shy of 9 months and experienced copious amounts of stress and safety concern over this establishments lack of accountability or action to remedy this; not only for myself but for anyone else this has happened or will happen to. Just in case anybody needed another perspective on business practice here. I still have no acknowledgement past "tickets" being created. And am forced to come out of pocket to fix my property damaged by this zips car wash.
  • DR
    Dj Russell
    Oct 15, 2025
    1.0
    Was turned away because I wanted to use cash. Card only establishment.
  • BP
    Benjamin Peters
    Sep 20, 2025
    4.0
    I think it's a little pricey but also nothing beats it so what I do I know. Quick and tentative staff, usually functioning vacuums, and not overflowing with trash trash cans make for a good car wash! And to boot this one has rags and all purpose cleaner. Very nice.

Frequently Asked Questions About Zips Car Wash

What services does Zips Car Wash offer?

Zips Car Wash offers express car wash services with always-free self-service vacuums and detailing amenities.

What are the operating hours of Zips Car Wash?

Zips Car Wash is open daily from 8:00 AM to 7:00 PM, with adjusted hours on holidays such as closing at 5:00 PM on December 24 and 31, and closed on November 27 and December 25.