Penske Truck Rental

Reviews

• TB

  Travis Board

  Sep 15, 2025
  1.0
  Absolute nightmare to deal with. Over charging, not sticking to agreement, charging without permission, etc. Would recommend ANYWHERE else!
• EE

  Elyor Elyor

  Sep 17, 2024
  5.0
  Hannah/Kendra, Thank you guys for a great customer service. It was nice talking to you both today. All my questions were answered. Looking forward to work with your location in the future.
• ED

  E. Denise Collier Doyle

  Oct 3, 2019
  5.0
  Very helpful, and affordable. Much better than Uhaul
• JV

  Jessie Villafane

  Jun 15, 2018
  1.0
  If I could leave a negative star I would I'am driving down from PA to FL and I've had 2 Issues with your service and equipment first the guy the tied down my car didn't tie it down correctly 2nd the trailer that my car is on got a flat tire in Virginia and I've been stuck on the side of the road waiting for assistance for the past 3 hrs which I don't understand why if their is 65 locations in Virginia am very upset and unhappy with the poor service I have gotten so far and I wouldn't recommend this company to no one
• JT

  James Turbyfill

  Jan 5, 2017
  4.0
  After reserving the Penske truck and trailer along with a 2 pack of moving blankets, I was disappointed with the employee readiness of the truck. I arrived to the location and they had forgotten to attach the trailer (forgotten it all together) and said the trailer was at another location and I would have to drive another location to pick up the trailer (20 minutes away). There was also only 1 pack of moving blankets. The lady at the main Roanoke Penske helped fix the problem. After driving halfway across the U.S. we started getting into some terrible ice snow and road salt covering our windshield... And there was no windshield wiper fluid in the truck. The truck was reliable and pulled the load it needed to that's why I am giving it 2 stars. When we went to return the truck, our reservation listed a return time of 7am at Lake Spanaway Self Storage, so we cleaned the truck and woke up at 6am to fill it up and drive the 30 minutes to get to Lake Spanaway Self Storage to read on the door "we don't accept rental drop offs till 10am", and they didn't even open till 9am. So I called Penske customer service to be hung up on the first time and the second time to be told to drive back at 10? After getting in touch with a corporate associate I was handled in a much professional manner and helped resolve the issue. The truck was a great truck and towed well through the mountains, the readiness of the truck is my biggest complaint.

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