Business Details
About
Oil Change Service StationAuto MaintenanceCar Inspection StationBrake ShopTire ShopCar Battery Store
Jiffy Lube offers fast, quality oil changes performed by trained technicians in ROANOKE. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.
Location
Hours
Reviews
4.1
426 reviews
5 stars
277
4 stars
49
3 stars
23
2 stars
14
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some customers praising the staff's friendliness and helpfulness, while others report rudeness and poor communication.
Service Speed
Many customers experienced long wait times for inspections and oil changes, with some stating that the service took much longer than expected.
Pricing Transparency
Several reviews mention issues with pricing, including unexpected charges and upselling, leading to dissatisfaction among customers.
Quality of Work
There are mixed reviews regarding the quality of work, with some customers reporting satisfactory service while others experienced problems after service, such as broken parts or incorrect assessments.
Staff Knowledge
While some customers praised the staff for their knowledge and expertise, others criticized the staff for being inexperienced or unprofessional.
- BBBilly BlankenshipNov 14, 20251.0How does an oil change place run out of oil? THEY CLAIMED THEY ONLY HAD 5-30 CONVENTIONAL OIL. and no synthetic oil. Seriously!!! Claimed having issues with the supplier. I have stopped there last 4 weeks at least once a week been told the samething. Last I checked advance auto, O'Reilly, etc has oil go buy there's. Why even both being open only have 1 type of oil. Don't even bother calling corporate to complain cause the manager of this location is the brother of the district manager....PATHETIC
- RKRobert KalmanSep 29, 20251.0Went in for an oil change on a Monday. During the process the employee attempted to put air in my front tire. Heard him say something to another employee and he stopped the process and didn't try the other tires. Drive home 2 miles. The next morning the tire is flat and noticed the valve stem is broken. Called and was told to bring the car in on Wednesday afternoon. Went in and explained what happened. Was told that the air compressor used to repair tires was not working. The employee, whose name begins with A agrees to replace the TMPS sensor at half price. He took my name and number and said he would call me when the machine was operable. Didn't hear anything over the weekend. Called on Monday. He said the machine was still not working and wanted me to take it to another Jiffy Lube 10 miles away. Asked if they would honor the repair cost he said no and tells me that he doesn't believe that they broke the valve stem, basically calling me a liar. I'll take my tire elsewhere to be repaired and will never visit Jiffy Lube again. Very poor customer service!!
- MOMike O'BrochtaSep 25, 20251.0No owner follow through. After posting the negative review below, the owner responded to ask for my contact information and made a commitment to follow up. A full week has gone by since I provided that information with no owner follow up. Hoping the owner was sincere in the follow up commitment. Failed. Promised my car would be inspected and ready for pickup in 3 hours. Then told it would not be ready that day, and that it would be first the following day; ready by 8:30am. At 10:00am I was told that my car was still not inspected, that other cars were ahead of me, and that they did not know when they might get to my car. I took my car to a competitor.
- HEHeather EarleyAug 7, 20251.0Waited what I feel is an excessive length of time to have my car inspected while observing the team not acknowledging or prioritizing the line of car inspections — I was next and waited 45 mins AFTER observing the car ahead of me be completed. I was there a total of 2.5 hours and needed to leave and get to work. Please be respectful of people’s time! I definitely won’t be back to Jiffy Lube.
- HGHoward GregoryAug 4, 20255.0Friendly staff i highly recommend people to go here
Frequently Asked Questions About Jiffy Lube
How much does an oil change cost at Jiffy Lube?
You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.
How long does an oil change take at Jiffy Lube?
An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service
Does Jiffy Lube service fleet vehicles?
Yes we do! Jiffy Lube® accepts most fleet credit cards and is a participating outlet for virtually all of the largest fleet management companies like Enterprise, Element and Holman. We also service most national fleets and thousands of smaller local fleets of company vehicles. Visit Oil Change Locations - Oil Change Places | Jiffy Lube to find a Jiffy Lube store near you or visit Jiffy Lube Fleet Program | Jiffy Lube to setup a new fleet account.
Does Jiffy Lube offer any coupons?
Yes! Jiffy Lube offers coupons to help you save on your next visit. Coupon offers can vary by location since Jiffy Lube service centers are independently owned and operated. Please visit our coupon page on jiffylube.com for current offers.
What are the Jiffy Lube hours of operation?
Hours vary by location since Jiffy Lube service centers are independently owned and operated. But it’s easy to find the specific hours for your nearest Jiffy Lube locations using our store locator tool on jiffylube.com.
What is the cost of an oil change at Jiffy Lube?
You can receive a personalized price estimate on our 15-minute oil change service and other service offerings from your local Jiffy Lube service center by visiting jiffylube.com/get-an-estimate. Oil change pricing is based on your specific vehicle manufacturer’s recommendations for oil type as well as your vehicle’s engine oil capacity and takes into consideration your driving conditions.
Does Jiffy Lube offer oil change coupons?
Yes. Jiffy Lube offers coupons to help you save on your next oil change service. Coupon offers vary by location since Jiffy Lube service centers are independently owned and operated. Please visit our coupon page on jiffylube.com for current offers.
What types of automotive services does Jiffy Lube in Roanoke offer?
Jiffy Lube in Roanoke offers oil changes, brake services, battery replacement, tire services, transmission and coolant flushes, and state vehicle inspections among other preventive maintenance services.
Do I need an appointment to get an oil change at Jiffy Lube 3559 Franklin Rd?
No appointment is necessary at Jiffy Lube located at 3559 Franklin Rd SW; you can visit any time during business hours for service.
How long does an oil change typically take at this Jiffy Lube location?
An oil change can take 15 minutes or less at Jiffy Lube, although additional services or wait times during busy hours may increase duration.
What are the operating hours for Jiffy Lube at 3559 Franklin Rd SW, Roanoke?
Jiffy Lube is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Jiffy Lube service fleet vehicles at this Roanoke location?
Yes, Jiffy Lube services fleet vehicles and accepts most fleet credit cards including those from major fleet management companies like Enterprise and Element.
What payment options are accepted at Jiffy Lube on Franklin Rd?
Jiffy Lube accepts American Express, Visa, Mastercard, Discover, cash, and contactless payments like Apple Pay, Android Pay, Samsung Pay.
Are there any coupons or discounts available for services at this Jiffy Lube?
Yes, Jiffy Lube offers coupons that vary by location. Visit the coupon page on jiffylube.com for current offers applicable to this location.
What nearby dining options are available when visiting Jiffy Lube on Franklin Rd?
Nearby dining includes Sonic Drive-In for quick fast food, Taste of Asia for Chinese, sushi, and Thai cuisine, Fiji Island Restaurant for Chinese food, Tony Avellinos with Italian options, and Waffle House diner.
What nearby shopping or service stores can I visit near Jiffy Lube at Franklin Rd?
Nearby shopping includes Kmart for retail, The Grocer supermarket, Golden Shoestring thrift and clothing store, All Star Impressions for flowers and gifts, and Public Storage.
How can nearby businesses assist customers visiting Jiffy Lube in Roanoke?
Customers can grab a coffee or donuts at nearby Dunkin', pick up necessities at Kmart or The Grocer, or get a quick meal at Sonic Drive-In before or after their vehicle service at Jiffy Lube on Franklin Rd.