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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.0
(403 reviews)

Business Details

5202 Aviation Dr, Roanoke, VA
24012, United States
(540) 563-8055

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Renting a car at Roanoke-Blacksburg Regional Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at ROA today.

Location

Enterprise Rent-A-Car
5202 Aviation Dr, Roanoke, VA
24012, United States

Hours

Reviews

4.0
403 reviews
5 stars
245
4 stars
52
3 stars
24
2 stars
12
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting excellent service experiences.

Reservation Issues

Numerous reviews mentioned problems with reservations, including overselling and unavailability of reserved vehicles.

Vehicle Quality

While some customers received clean and well-maintained vehicles, others reported issues with the condition of the cars, including cleanliness and mechanical problems.

Response Time

Customers expressed frustration with long wait times for service and difficulty reaching the location by phone.

Pricing Transparency

Several reviews indicated dissatisfaction with unexpected fees and lack of clarity regarding pricing during the reservation process.
  • VC
    Vincent Careri
    Feb 17, 2026
    5.0
    Great people. Decent prices.
  • JS
    James Suggs
    Feb 9, 2026
    5.0
    Blacksburg Roanoke Airport location and staff are always great. I've never had any issues or concerns using this location.
  • BS
    Brian Szuch
    Feb 8, 2026
    3.0
    The roads were wet as the snow melted in Roanoke, Virginia. The rental car had absolutely no washer fluid in there, so about every 5 to 10 miles I had to pull off the side of the road. Get a handful of snow. Rub it on the windshield I don't think I should have to do that with a rental car. I don't do it with my car. Also, when it came time to return the car, there is no one in the enterprise lot to accept the return. The system they have, everything is done online. I have no reason to even contact people at the counter. I don't know what the hell I'm supposed to do. There's no signage. I just left the keys in the car. And left it there. Mayor may not rent again from enterprise
  • LM
    little man
    Feb 1, 2026
    5.0
    Good car rental
  • OO
    Onel Ojeda
    Jan 28, 2026
    5.0
    Great customer service

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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