Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Roanoke, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Melrose Avenue location today.
Location
Hours
Reviews
4.4
215 reviews
5 stars
162
4 stars
17
3 stars
10
2 stars
7
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for being friendly, professional, and accommodating, with many customers highlighting specific employees for their exceptional service.
Vehicle Quality
Most customers report receiving clean and well-maintained vehicles, although there are some complaints about cleanliness and vehicle condition.
Rental Process
The rental process is generally described as quick and efficient, with easy pickup and return procedures, though some customers experienced issues with reservations and vehicle availability.
Mixed Experiences
While many reviews are positive, there are notable complaints regarding poor service at specific locations and issues with vehicle damage claims.
Location Recommendations
Customers recommend specific locations and staff members for their outstanding service, while expressing dissatisfaction with others.
- DBDean BrownNov 9, 20254.0nice cars to buy
- JBJimmy BurkhalterNov 2, 20255.0Great people and caring staff they won't leave until the customer is satisfied.If you want the best cars on the fleet plus being picked up and treated well go to enterprise I would say they go above and beyond they have my business and I would be back for sure
- KPKimberly PrattNov 2, 20255.0They was great. Never had an issue. I let them know about the vehicle I rented from them and they toke care of it right there. Great work.
- EDEric DarbyNov 1, 20255.0Melissa and the rest of the staff at this location are a pleasure to deal with. They are extremely professional and courteous.
- PPPhillipOct 10, 20255.0Excellent top tier service provided by Stephanie Cook, on a Sprinter van rental. She took the time to explain the contract, and review the prices, and go over the vehicle. A+++++
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Roanoke offer?
Enterprise Rent-A-Car provides a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
Where is the Enterprise Rent-A-Car located in Roanoke, VA?
Our Roanoke location is at 4701 Melrose Ave NW, Roanoke, VA 24017.
What are the business hours for the Roanoke Enterprise Rent-A-Car?
We are open Monday to Friday from 8:00 AM to 6:00 PM and closed on weekends.
How can I make a reservation with Enterprise Rent-A-Car Roanoke?
You can reserve your rental car online at http://enterprise.com/reserve or visit our website for more details.
Does Enterprise Rent-A-Car Roanoke offer any discounts?
Yes, we offer discounts for active military personnel.
What payment methods are accepted at Enterprise Rent-A-Car Roanoke?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Is Enterprise Rent-A-Car in Roanoke open on weekends?
No, the Roanoke location is closed on Saturdays and Sundays.
Can I get airport pick-up service at Enterprise Rent-A-Car Roanoke?
Yes, Enterprise Rent-A-Car Roanoke offers airport pick-up services.
What car-related businesses are near Enterprise Rent-A-Car on Melrose Avenue?
Nearby car-related businesses include City Line Melrose (a used car dealer and parts provider), Roanoke Golf Cars, Enterprise Car Sales, Delta Motors, and VA Finest Car Sales LLC.
Are there any food and dining options near Enterprise Rent-A-Car Roanoke to visit before or after renting?
Yes, nearby dining options include Buon Biscotto, known for bakery and desserts, Country Cookin, an American restaurant, and Due South BBQ, offering barbecue and American cuisine.
What services are available near Enterprise Rent-A-Car that might be useful for customers?
Nearby helpful services include Nikee Foodmart for groceries and convenience, Bitcoin Depot ATM, and automotive repair shops like Lifetime Muffler Center and Meineke Car Care.