Enterprise Rent-A-Car

4.0
267 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Roanoke, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Tanglewood location today.

Location

Enterprise Rent-A-Car
4385 Electric Rd, Roanoke, VA
24018, United States

Hours

Reviews

4.0
267 reviews
5 stars
171
4 stars
28
3 stars
13
2 stars
9
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning employees like Derrick and David for their exceptional service.

Reservation Issues

Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and poor communication regarding changes.

Vehicle Condition

Customers reported mixed experiences with vehicle cleanliness and maintenance, with some receiving dirty or poorly maintained cars.

Wait Times

Multiple reviews noted long wait times for vehicle pickup, with some customers expressing frustration over delays.

Mixed Experiences

While many customers had positive experiences, others reported significant issues, leading to a divide in overall satisfaction.
  • CC
    Chris
    6 days ago
    5.0
    All good .
  • DN
    Dan Noriega
    Oct 28, 2025
    1.0
    I reserved a car and when I showed up they didn't have it! What's up with that Enterprise?
  • DD
    David
    Oct 21, 2025
    5.0
    The guys at Electric Road are a great set of people. I rent consistently and the customer service I’ve received over the last few months has been incredible. Derrick is a great guy treats everyone with respect and whoever made the decision to put Tristen in Charolettes role deserves a lot of credit because it’s night and day in the way he takes care of customers .
  • AH
    Andrea Heine
    Oct 20, 2025
    5.0
    All the workers I interacted with here were super helpful and nice. I had to switch to a different car because of some issues with a dashboard light turning on intermittently and the gentleman who helped me out (not sure what his name was) was very kind and accommodating throughout the whole process and it was super smooth. Had a great experience.
  • NY
    nic yaknow
    Oct 8, 2025
    4.0
    Enterprise is always my go to when I want to rent a vehicle. Not sure what happened this time around but I was charged twice & 1 charge actually cleared my account for the incorrect amount. I also called customer service while both charges were pending and was assured that they should fall within 24hrs and that was not the case at all. πŸ€žπŸ½πŸ€žπŸ½πŸ™πŸ½ I hope Enterprise makes this right in a timely manner.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Roanoke, VA?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit various rental needs.

Where is the Enterprise Rent-A-Car location in Roanoke?

The Roanoke location is at 4385 Electric Rd, Roanoke, VA 24018.