Enterprise Rent-A-Car

4.1
177 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Roanoke, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Roanoke Hollins location today.

Location

Enterprise Rent-A-Car
7603 Williamson Rd, Roanoke, VA
24019, United States

Hours

Reviews

4.1
177 reviews
5 stars
118
4 stars
18
3 stars
8
2 stars
3
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and professional staff, others reported poor service and unhelpful responses.

Vehicle Availability

Multiple reviews highlighted issues with vehicle availability, including reservations not being honored and last-minute cancellations.

Cleanliness

Several customers noted that vehicles were clean and well-maintained, but there were also complaints about dirty cars and unclean interiors.

Reservation Issues

Customers frequently experienced problems with their reservations, including being given the wrong vehicle or having their reservations canceled without notice.

Staff Performance

While some staff members received high praise for their helpfulness and professionalism, others were criticized for being disorganized and unresponsive.
  • RF
    Renda Ferguson
    3 days ago
    5.0
    Everything was great. I couldn’t have asked for a better experience.
  • ZG
    Zane Gray
    Nov 5, 2025
    5.0
    The manager, Carter saved my life. He is very grape.
  • DP
    Daniel P
    Oct 28, 2025
    1.0
    We was renting a car for a vacation trip and had a reservation to rent a SUV. We get there and the employee there was very disheveled. He acted like we was late for the car reservation. then told us he did not have the car we reserved but couldn't get ahold of the other locations to see if they had any either. We ended up going to the airport in roanoke to rent from Hertz for at least $150 more. After this i will never use this company. Its the 2nd time we have had problems, First time, it was for my wife's work trip with a company provided one. Its like a rental car company that somehow never has cars, at least no extras apparently.
  • AS
    Ava Smith
    Oct 17, 2025
    5.0
    my car was clean and the staff were nice
  • DH
    Doug Hollish
    Sep 5, 2025
    5.0
    Clean car, no cigarrette smoke, full tank of gas, all at a reasonable price. Enterprise got it right!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Roanoke, VA?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to meet your rental needs.

What are the operating hours for Enterprise Rent-A-Car at the Roanoke Hollins location?

The Roanoke Hollins location is open Monday through Friday from 8:00 AM to 6:00 PM, and closed on Saturdays and Sundays.