Blue Ridge Truck & Auto

Reviews

• PO

  Patrick Owens

  Jan 21, 2026
  5.0
  The mechanic was friendly and helpful. He did point out that while he was doing the oil change on my car that he saw there was a minor leak in one of the seals. He didn't try to pressure me into getting it fixed right away, he just said he was letting me know. I will be using them again for sure. Plus they have really cool chairs in the waiting area.
• JP

  Jennifer Poteat

  Jan 17, 2026
  1.0
  Originally went with this place as someone that is New dealing with mechanic shops and was quoted $86 for a diagnosis by Brian & he had “seemed”friendly so I went with this place. I get there in an hour and a half. They’re telling me it’s going to be $174 x2 hours, which was nearly $400!! I was shocked after being quoted on the phone $86 I do wish the manager would’ve stated that if it takes more than 30 min that it would double, triple, etc. I was flat out stated $86 and some change for the diagnosis.I stated that I was quoted $86 on the phone so he knocked off one of the hours. Although he apparently likes to round up because he told me $174 but the guy at the desk charged me $160 for the 1st hour. I knew I had made a mistake at this point! So I go in for a diagnosis the guy in the back that actually does the work doesn’t relate information to the customer. It seems like it has to come through the front and the older gentleman answering the phone just didn’t know a clue what was going on! He didn’t seem to have any knowledge of mechanics at all when I ask questions about what was wrong, name of parts? Warranty info? Nothing & when he called about the gasket that it may need, he gave the wrong vehicle information on the phone! I heard him and reminded him of the correct vehicle model he was calling about. It appears they were just making guesses because I leave there and they’re telling me it needs a “hat”. Which is not the correct name of the part. I wanted to research but could not with this type of information. I asked if this would solve my issue and I was told that “it should”! Nearly $300 in diagnosing and “making guesses” I still have the misfire issue! WASTE OF MONEY nearly $300) The problem wasn’t solved at all. I called back to the shop & specifically asked for the “ mechanic” by name because he didn’t come out and tell me anything, NOTHING AT ALL! I asked the friendly young man upfront, did the misfire clear, but, he wasn’t sure, he went in the back to ask! He came out and said Joe (that worked on it and didn’t communicate at all) said he thinks it drives better, but all he did was pull it outside to the front of the building! He did not check with the tool to see if the misfires cleared! I watched this time through the window since the trust was gone! No thoroughness ! He should have checked to see if the misfires were gone after putting the “hat” on. That would’ve been nice! That’s why I was there! It didn’t fix the issue AT ALL! After buying & putting the “hat” on he didn’t even check to see if it cleared the misfires! So disappointed in this place and my treatment there was terrible! When folks spend hundreds of dollars on a diagnosis they want to know what the issue is and if the issue was solved, if not what else it could be, etc. I wanted to know if the misfires have cleared, etc. I was completely left in the dark! It Felt like all I was there to do was hand-over money while no one was giving me answers or communicating with me along the way! Not to mention, Brian Told me he would call me back once he got the part the next day , two days later I don’t hear anything from anyone so I’m stuck wondering for two days if the part was even there! COMPLETELY NEGATIVE & DISAPPOINTING experience for me! I wish people were more honest and genuine! My search continues to find an accurate diagnosis and fix the issue! I learned a near $300 lesson & WASTE OF MONEY though! If someone can’t take time to answer questions instead of just showing interest in dollar bills, or doesn’t communicate clearly( should’ve told me something, but, that’s on me though) first time I get an uneasy feeling about a shop ( whether it be dishonesty, lack of communication, thoroughness, or being rude) I’m gonna stop it there instead of allowing people to take advantage of me!!! The communication was terrible. I regret making this choice now (that it’s too late of course). I have to go off & find another shop to try to get another diagnosis!!! I refuse to pay almost $300 again for guesses and the problem wasn’t solved again!
• AR

  Amanda Reynolds

  Aug 26, 2025
  5.0
  Thank you for reassuring that my brakes are in good working order and nothing was wrong. Very satisfied with the service and the efficiency.
• SN

  Sean Nester

  Aug 8, 2023
  5.0
  Great service. They don't take advantage of folks and do a great job keeping costs low when practical

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