Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 1010 13th St SE in Roanoke offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.1
553 reviews
5 stars
286
4 stars
140
3 stars
70
2 stars
20
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for being helpful and knowledgeable, while others are criticized for being rude or unhelpful.
Staffing Issues
Customers frequently mention long wait times due to insufficient staff, particularly at the front counter.
Product Availability
The store generally has a good selection of auto parts, but some customers report not finding specific items they need.
Pricing Concerns
Several reviews indicate that prices are higher compared to competitors, leading to dissatisfaction among some customers.
Positive Experiences
Many customers express appreciation for specific employees who provided exceptional service, enhancing their overall experience.
- JPJoseph W. PeelAug 11, 20255.0Good service okay parts
- VTVictoria U (Tori)Jul 25, 20255.0It was a great experience as usual. The tickets on the shelf match what they should at the register and i appreciate that. The guy that waited on me today was super awesome especially considering my rude self had a phone call i had to answer come at the same time he started ringing me up. Thank you so much whoever you were! You made my experience better than it could have been or should have been. I'm sorry i was on the phone, but you're awesome for being so cool with it! Thank you!
- CJChandler JanneyJul 24, 20251.0After all the years I’ve gone to this just now having issuies with the women at front counter very unsatisfied
- TCTaylor CarterJun 20, 20251.0Waiting in line over 20 mins while 3/4 employees are doing the truck in the back. Better management is needed regardless. I’m still standing here as I write this. I can see 3 employees just avoiding eye contact. Absolutely poor customer service. If I didn’t absolutely need the part before I could leave the lot I would’ve walked out.
- BBBilly BousmanJun 17, 20254.0Friendly service
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What products and services does Advance Auto Parts in Roanoke offer?
Advance Auto Parts offers automotive aftermarket products including batteries, motor oil, brakes, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits. They provide free battery testing and installation with purchase, engine code scanning, and more.
Can I recycle used car batteries and motor oil at this location?
Yes, Advance Auto Parts at 1010 13th St SE recycles used car batteries and motor oil free of charge.
Does Advance Auto Parts install car batteries and windshield wipers?
Yes, they offer free installation of car batteries and windshield wipers with purchase, though exclusions may apply.
Do they offer battery testing and engine code scanning services?
Yes, they provide free battery testing and engine (OBD-II) code scanning services.
Whatare the store hours for Advance Auto Parts in Roanoke?
The store is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.
What payment options are accepted at this Advance Auto Parts location?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any discounts available for customers?
Yes, a 10% military discount is offered for active duty and veteran service members.
What nearby places might I visit before or after shopping at Advance Auto Parts?
Nearby places include Arby's fast food restaurants for a quick meal, Jamison Elementary School, and the Presbyterian Community Center. Customers can easily visit these spots when in the area.
Is there convenient parking available at the Advance Auto Parts store?
Yes, there is free parking lot available with wheelchair accessible parking and entrance.
Where can I access package and shipping services near Advance Auto Parts?
The UPS Access Point location nearby offers courier and delivery services, making it convenient for customers to ship or pick up packages when visiting the area.