When you shop at Volvo Cars Richmond, we do our best to heighten the happiness and lower the anxiety of buying a car. We want you to feel sure of your decision to buy a Volvo from us because we want you, and your kids, and their kids, to keep coming back for more.
If we had a catchy slogan, it might be "Relationship over Salesmanship." But we don't have slogans. We have good people, great cars, and a way of doing business that's kept us going strong since 1924. Welcome to Volvo Cars Richmond.
Customer service is subpar. We purchased 2 brand new Volvo’s in 2024. Those purchases went smoothly. After 1.5 years of ownership, the V60 was towed to this location after a complete power shut down on the interstate. The sales manager would not supply a loaner and did not even tell us this directly. We had to ask the service department after sitting waiting for over a hour for an answer. The excuse was that loaners had to be scheduled 2 weeks out…emergencies aren’t a scheduled thing. We have owned equivalent luxury vehicles in the past and received high quality customer service in similar situations.
I filed a formal complaint with Volvo and was reached out to by Midlothian Volvo who offered to help and facilitate communication if needed. This was greatly appreciated.
We will likely never purchase another Volvo and certainly not from the Broad St location.
LC
Linda Crowe
Feb 22, 2026
5.0
I recently visited the Volvo of Richmond, last Wednesday. I was amazed on how Mr. Troy, Madison, and the other team members in Service, had a awesome personality and work connection towards each other. Mr. Troy, is the manager and his professionalism, caring, supportive concerns for the customers, is out of this world. He provided exceptional services to me. Christina always take the time to answer any questions I may have, and provide me with a solution to solved the problem. Both Mr. Troy and Ms. Christina are reliable, honest and operated with integrity. But not only them, but the whole staff members were amazing. Madison was friendly, professional, kind, and showed concerned about my car. Madison made sure to comunicate with me during the entire process. Thanks to each of you for all your efforts and the above-and-beyond assistance you provided during my visit. Much appreciated!
SG
Susan Guida
Feb 20, 2026
5.0
Volvo maintenance department on West broad is wonderful to work with!! I've had to stop twice while traveling through the area when my check engine light came on and they've been able to fit me right in for a diagnostic. Neither time was a major problem and they were able to reassure me that the car was safe to drive. No hard sell to get them to do the work. Or suggestions for extra work that could be done. Very appreciative for the good customer service. When it's time to replace our xc90, we'll be back!
AP
Adam Power
Feb 19, 2026
5.0
Samy was incredibly helpful during this whole process, showing me the cars i was interested in and bringing in cars from other locations the very next day to test drive. Would absolutely buy with him again when it’s time for my next car!
AA
Austin
Feb 12, 2026
5.0
Brandon, Keegan, and everyone else at Volvo of Richmond was excellent to work with when buying a used trade-in car from them. They were professional, prompt, and transparent through the whole process. Their level of service went above and beyond my expectations to make sure I was getting a good condition car at a fair price. I would happily buy from here again.
Frequently Asked Questions About Volvo Cars Richmond
What is the full address of Volvo Cars Richmond?
Volvo Cars Richmond is located at 7211 W. Broad St, Richmond, VA 23294, US.
What brand of cars does Volvo Cars Richmond specialize in?
Volvo Cars Richmond specializes in selling Volvo cars.
What are the opening hours for Volvo Cars Richmond?
Volvo Cars Richmond is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
How can I contact Volvo Cars Richmond for sales inquiries?
You can contact Volvo Cars Richmond via phone at +1 804-755-6666 or email at sales@mooersvolvo.com.
Does Volvo Cars Richmond offer both new and used cars?
Yes, Volvo Cars Richmond offers both new and used cars, including luxury SUVs and sedans such as the Volvo XC90, S60, XC60, and S90.
Where can I find electric vehicle charging near Volvo Cars Richmond?
The ChargePoint Charging Station is nearby and offers electric vehicle charging services convenient for customers of Volvo Cars Richmond.
Are there any hotels near Volvo Cars Richmond for visitors?
Yes, several hotels are nearby including Wyndham Hotel, Baymont Inn and Suites, HomeTowne Studios Richmond, Knights Inn Richmond at W Broad St, and Super 8 Richmond Broad Street.
If I need car repairs or tire services near Volvo Cars Richmond, where can I go?
Nearby services include Auto Air of Virginia and Raycars, specializing in automotive repair and tire services.
Are there any grocery stores or markets near Volvo Cars Richmond?
Yes, Super Estrella Latino Market is a nearby supermarket and grocery store where customers can shop before or after visiting Volvo Cars Richmond.
What is the motto or core philosophy of Volvo Cars Richmond?
Volvo Cars Richmond focuses on building lasting relationships over salesmanship, aiming to make customers and their families feel confident and happy with their car purchase.
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