Volvo Cars Richmond

Reviews

• KK

  Katie

  Feb 26, 2026
  2.0
  Customer service is subpar. We purchased 2 brand new Volvo’s in 2024. Those purchases went smoothly. After 1.5 years of ownership, the V60 was towed to this location after a complete power shut down on the interstate. The sales manager would not supply a loaner and did not even tell us this directly. We had to ask the service department after sitting waiting for over a hour for an answer. The excuse was that loaners had to be scheduled 2 weeks out…emergencies aren’t a scheduled thing. We have owned equivalent luxury vehicles in the past and received high quality customer service in similar situations. I filed a formal complaint with Volvo and was reached out to by Midlothian Volvo who offered to help and facilitate communication if needed. This was greatly appreciated. We will likely never purchase another Volvo and certainly not from the Broad St location.
• LC

  Linda Crowe

  Feb 22, 2026
  5.0
  I recently visited the Volvo of Richmond, last Wednesday. I was amazed on how Mr. Troy, Madison, and the other team members in Service, had a awesome personality and work connection towards each other. Mr. Troy, is the manager and his professionalism, caring, supportive concerns for the customers, is out of this world. He provided exceptional services to me. Christina always take the time to answer any questions I may have, and provide me with a solution to solved the problem. Both Mr. Troy and Ms. Christina are reliable, honest and operated with integrity. But not only them, but the whole staff members were amazing. Madison was friendly, professional, kind, and showed concerned about my car. Madison made sure to comunicate with me during the entire process. Thanks to each of you for all your efforts and the above-and-beyond assistance you provided during my visit. Much appreciated!
• SG

  Susan Guida

  Feb 20, 2026
  5.0
  Volvo maintenance department on West broad is wonderful to work with!! I've had to stop twice while traveling through the area when my check engine light came on and they've been able to fit me right in for a diagnostic. Neither time was a major problem and they were able to reassure me that the car was safe to drive. No hard sell to get them to do the work. Or suggestions for extra work that could be done. Very appreciative for the good customer service. When it's time to replace our xc90, we'll be back!
• AP

  Adam Power

  Feb 19, 2026
  5.0
  Samy was incredibly helpful during this whole process, showing me the cars i was interested in and bringing in cars from other locations the very next day to test drive. Would absolutely buy with him again when it’s time for my next car!
• AA

  Austin

  Feb 12, 2026
  5.0
  Brandon, Keegan, and everyone else at Volvo of Richmond was excellent to work with when buying a used trade-in car from them. They were professional, prompt, and transparent through the whole process. Their level of service went above and beyond my expectations to make sure I was getting a good condition car at a fair price. I would happily buy from here again.

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