Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Richmond.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
312 reviews
5 stars
236
4 stars
29
3 stars
8
2 stars
7
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, helpful, and professional staff, highlighting their willingness to go above and beyond.
Service Speed
While some customers experienced delays, many noted quick and efficient service, often completing oil changes in a timely manner.
Upselling Concerns
Several reviews mentioned aggressive upselling tactics, with some customers feeling pressured into unnecessary services.
Mixed Experiences
There were reports of both excellent and poor service experiences, indicating inconsistency in service quality.
Cleanliness and Organization
Some customers noted issues with cleanliness and organization, particularly regarding staff handling and the waiting area.
- NSNick Speckner1 day ago1.0I paid over $100 for a full synthetic oil change at Valvoline Instant Oil Change, and the service was incredibly disappointing. When I left, I noticed oil left all over my hood and front bumper—something that should never happen after a basic service, let alone an expensive one. On top of that, the associate who helped me was noticeably irritated when I simply asked to update my information on my account. For the price I paid, I expected professionalism and attention to detail, and unfortunately I didn’t receive either. I won’t be returning.
- IWIvy Wesson5 days ago5.0Shout out to the guys there yesterday! Great job! I have been coming to this location for a few years and always great service. Yesterday was great, fast but detailed with all good attitudes! Made my day! Thanks!
- CMChynita MoralesNov 15, 20254.0rrived at this location around 5:30 PM. Normally, I come earlier in the day, but on this occasion I was in urgent need of an oil change after work. I felt we got there in decent time and immediately got in line. Unfortunately, the associate Kee did not make the experience welcoming. Her facial expressions and repeated comments such as “damn they can’t wait until tomorrow” gave the impression that customers were an inconvenience. By 5:45, she had already turned away two cars that arrived after us, even though closing time was not yet 6:00 PM. Her demeanor came across as if customers were unwanted, which felt unprofessional and unrepresentative of a quick-stop service. On the other hand, Mr. Duke provided excellent service. He was professional, patient, and communicative throughout the entire process. He made sure we received the service we came for and treated us with respect. Thank you, Mr. Duke, for turning what could have been a frustrating visit into a positive one. — Eliz
- FFFilipiNov 14, 20251.0I brought my car in for a simple oil change, and the technician left one of the hoses on the engine completely disconnected. This caused the check engine light to come on, the car to shake and make strange noises, and it was unsafe to drive. They also didn’t bother to reset the maintenance required light. To make things worse, they charged me $50 for new wipers, which is already overpriced, and yet couldn’t even perform the basics of the service correctly. When I spoke with the manager, he seemed unbothered and unconcerned about the lack of attention and the mistake that caused all these issues. There was no real sense of accountability or effort to make things right. A basic service should never leave a car in worse condition than it arrived, and the indifference from management highlights poor customer care. I expected a routine visit and instead ended up with a car that wasn’t running properly due to their negligence.
- SYSs YawnOct 15, 20255.0Some dude was trying to fight random patrons. He then tried to get into some guys car and got knocked out. The ambulance arrived and took him to the hospital.
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change offer in Richmond?
Valvoline Instant Oil Change in Richmond provides quick, easy preventive vehicle maintenance including 15-minute oil changes and a variety of maintenance solutions for all types of vehicles.
What are the operating hours of Valvoline Instant Oil Change on weekdays?
Valvoline Instant Oil Change is open Monday through Friday from 7:00 AM to 7:00 PM.
Is an appointment required to get an oil change at Valvoline Instant Oil Change?
No, appointments are not required for services at Valvoline Instant Oil Change.
Where is Valvoline Instant Oil Change located in Richmond?
Valvoline Instant Oil Change is located at 7012 Forest Hill Ave, Richmond, VA 23225, USA.
What payment methods are accepted at Valvoline Instant Oil Change?
Valvoline Instant Oil Change accepts payment via debit card, credit card, and mobile NFC payments.
Is Valvoline Instant Oil Change open on major holidays?
Valvoline Instant Oil Change is closed on major holidays such as November 27, 2025, and December 25, 2025.
Can I grab a coffee nearby while waiting for my vehicle maintenance?
Yes, there is a Starbucks coffee shop near Valvoline Instant Oil Change where you can enjoy a coffee while you wait for your service.
Where can I have a meal near Valvoline Instant Oil Change before or after my visit?
Nearby dining options include Mexico Restaurant for Mexican cuisine and Five Guys for fast food burgers, both close to Valvoline Instant Oil Change.
Are there financial services close to Valvoline Instant Oil Change if I need to handle banking or insurance?
Yes, BB&T Bank, Wells Fargo Advisors, and insurance agencies such as Harry R James Insurance and Rachael Jones - State Farm Insurance Agent are located near Valvoline Instant Oil Change.
What auto-related services are available near Valvoline Instant Oil Change in Richmond?
Near Valvoline Instant Oil Change, you will find automotive repair shops and oil change stations, including another Valvoline Instant Oil Change location.