Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Richmond.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
323 reviews
5 stars
247
4 stars
29
3 stars
8
2 stars
7
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of employees like Henry, Duke, and Jamie for their excellent service.
Efficiency
Most reviews highlighted the quick service, with many customers noting that they were in and out in a timely manner, although some experienced longer wait times.
Upselling Concerns
Several customers expressed frustration over aggressive upselling tactics, feeling pressured into purchasing additional services that were unnecessary.
Quality Issues
A few customers reported dissatisfaction with the quality of service, including issues like oil spills on their vehicles and improper installation of parts.
Mixed Experiences
While many had positive experiences, there were notable complaints about unprofessional behavior from some staff members and long wait times during busy periods.
- DSDavid ShultzJan 4, 20265.0This place is wonderful and fast. Would recommend to friends.
- KFKatherine FerrellDec 29, 20255.0I am a loyal customer to the valvoline at forest hill. These men and women are always so kind and helpful and make the experience super pleasant. I was able to read the board in their office while waiting and saw their “non negotiables” and “visions and values” a they live up to every single one of them!
- SBSelah BetheADec 27, 20255.0Shoutout to Jamie for the amazing service. He did an excellent job on my oil change and also fixed my lights, which I really appreciated. Super professional, efficient, and made the whole experience smooth. Definitely recommend asking for Jamie if you come here!!!!
- FDFelicia DDec 15, 20255.0Great experience and great team! First time at this location and will definitely be back!
- EEElizabethDec 3, 20255.0I really like how friendly and fast the staff is! I was there for like 25 minutes and stayed in my car the whole time. Had my oil changed, air put in my tires, new engine air filter, and new windshield wipers. Highly recommend.
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change offer in Richmond?
Valvoline Instant Oil Change in Richmond provides quick, easy preventive vehicle maintenance including 15-minute oil changes and a variety of maintenance solutions for all types of vehicles.
What are the operating hours of Valvoline Instant Oil Change on weekdays?
Valvoline Instant Oil Change is open Monday through Friday from 7:00 AM to 7:00 PM.
Is an appointment required to get an oil change at Valvoline Instant Oil Change?
No, appointments are not required for services at Valvoline Instant Oil Change.
Where is Valvoline Instant Oil Change located in Richmond?
Valvoline Instant Oil Change is located at 7012 Forest Hill Ave, Richmond, VA 23225, USA.
What payment methods are accepted at Valvoline Instant Oil Change?
Valvoline Instant Oil Change accepts payment via debit card, credit card, and mobile NFC payments.
Is Valvoline Instant Oil Change open on major holidays?
Valvoline Instant Oil Change is closed on major holidays such as November 27, 2025, and December 25, 2025.
Can I grab a coffee nearby while waiting for my vehicle maintenance?
Yes, there is a Starbucks coffee shop near Valvoline Instant Oil Change where you can enjoy a coffee while you wait for your service.
Where can I have a meal near Valvoline Instant Oil Change before or after my visit?
Nearby dining options include Mexico Restaurant for Mexican cuisine and Five Guys for fast food burgers, both close to Valvoline Instant Oil Change.
Are there financial services close to Valvoline Instant Oil Change if I need to handle banking or insurance?
Yes, BB&T Bank, Wells Fargo Advisors, and insurance agencies such as Harry R James Insurance and Rachael Jones - State Farm Insurance Agent are located near Valvoline Instant Oil Change.
What auto-related services are available near Valvoline Instant Oil Change in Richmond?
Near Valvoline Instant Oil Change, you will find automotive repair shops and oil change stations, including another Valvoline Instant Oil Change location.