Business Details
About
Car WashAuto Detailing Service
We are more than just an express car wash. Tommy's Express of Richmond, VA believes in enriching lives, adding value, and serving communities. Experience our unlimited membership program by downloading the TommyClub App and signing up today!
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
258 reviews
5 stars
200
4 stars
28
3 stars
11
2 stars
4
1 star
15
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed; while some praise the friendly staff and efficient service, others report dissatisfaction with the wash quality and additional charges.
Wash Effectiveness
Many customers express disappointment with the cleaning effectiveness, noting that dirt and bugs are often left behind, particularly on rear windows and wheels.
Customer Experience
Positive feedback highlights the convenience of the automated system and the helpfulness of staff, especially individuals like Chance and August, who enhance the overall experience.
Pricing Concerns
Several reviews mention that the pricing is perceived as high, especially for the quality of service provided, with some customers preferring other local options.
Membership Issues
There are complaints regarding membership services, including billing issues and the perceived value of the monthly plans.
- JBJennifer BanksNov 1, 20251.0The quality of service is trash for this location.
- RDRafael DietschOct 18, 20255.0Great automated experience. Great quality wash!
- MPmacon piercyOct 17, 20254.0Pretty good job washing the truck. Still some stains on the tailgate.
- NRNicholas RicheySep 22, 20252.0Below average quality compared to other chain quick car wash style drive through options in my normal area. Fair job at cleaning mild road dirt at best, did not clean all of the easy accessible panels. Does not apply tire shine upon exit like certain washes do a courtesy (rollers at the exit). Vacuum area has an additional charge for rags/towels that are included free at my normal places (lousy busines practice). Will not use Tommy's again, they seem to offer very little to nothing especially at the base $10 price.
- KDKaneisha DodsonAug 25, 20254.0The car wash does a fantastic job cleaning my car, but there’s an unpleasant smell during the wash process. Perhaps they could consider cleaning the filters.
Frequently Asked Questions About Tommy's Express® Car Wash
What are the operating hours of Tommy's Express® Car Wash in Richmond, VA?
Tommy's Express® Car Wash in Richmond, VA is open Monday through Saturday from 7:00 AM to 8:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Where is Tommy's Express® Car Wash located in Richmond?
It is located at 1504 Little Tuckahoe Ct., Richmond, VA 23233, USA.
What payment options are accepted at Tommy's Express® Car Wash?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does Tommy's Express® Car Wash offer any special car wash products or services?
Yes, services include Rainbow Coat foam wash, Body Wax with hot wax formula, Tommy Guard® protective coating, Red Hot Cleanser foam, Tire Shine gloss application, free vacuums, free mat washers, and interior detailing kits.
Is there a membership program available at Tommy's Express® Car Wash?
Yes, you can experience their unlimited membership program by downloading the TommyClub App and signing up.
How can I contact Tommy's Express® Car Wash in Richmond?
You can reach them by phone at +1 804-210-7050 or by email at VA220@teamtommys.com.
Where can I find Tommy's Express® Car Wash app for mobile devices?
The app is available on the Apple App Store and Google Play Store. You can download it at https://apps.apple.com/us/app/tommys-express/id1084713029 for iOS and https://play.google.com/store/apps/details?id=com.superoperator.tommyexpress for Android.
Are there any nearby automotive services close to Tommy's Express® Car Wash?
Yes, Valvoline Instant Oil Change and West Broad Audi Parts Department are nearby, useful for comprehensive car maintenance alongside your wash.
What nearby facilities could I visit while waiting at Tommy's Express® Car Wash?
Nearby are Wawa convenience store and Chick-fil-A restaurant, convenient for a coffee or meal during your car wash.
Are there financial services close to Tommy's Express® Car Wash for easy access?
Yes, several ATMs including PNC ATM, The Exchange Network, LibertyX Bitcoin ATM, and Truist ATM are nearby for your banking needs.