Business Details
About
Auto Repair Shop
Location
Sheehy Lexus of Richmond Service & Parts
9703 Midlothian Turnpike, Richmond, VA
23235, United States
Hours
Reviews
4.2
49 reviews
5 stars
34
4 stars
3
3 stars
4
2 stars
2
1 star
6
- TGTimothy GregoryNov 5, 20255.0Rick Bernard was recommended by my niece and I wasn't disappointed. Rick was very professional and has a great attitude. I'd highly recommend him.
- EKEmre KiracSep 16, 20252.0I booked an oil change online and the website clearly showed $91.94 with a note saying “Price varies by model. See consultant for details.” However, when I arrived, the cost was over $160 with tax. The explanation given was that my vehicle, a 2024 Lexus NX 250 (one of the smallest Lexus engines), requires more oil. If my NX doesn’t qualify for the $91.94 price, then which Lexus model does? They did apply a small $7 discount, but that hardly offsets the large gap between the online price and what I was actually charged. The service itself and the waiting area were fine, but the pricing feels misleading and inaccurate. It should not be difficult to provide a proper price estimate online tailored to each vehicle model. They even called me a day later to ask how my service was. When I raised the pricing issue, the only response was, “I cannot do anything for this, you should call us to get the exact price.” That’s unacceptable — do we have to call Amazon to confirm the price of an item before checkout? Overall, disappointed that Lexus doesn’t provide an accurate price estimate on their own website.
- JDJosh DorseyOct 5, 20205.0Always a great experience with the Lexus of Richmond service department. I got squeezed in first thing on a Saturday so I could have a tire looked at before work. And when they didn't have the replacement in stock they offered me a loaner so I could get to work for the weekend. All around great staff and experience.
Frequently Asked Questions About Sheehy Lexus of Richmond Service & Parts
What are the operating hours of Sheehy Lexus of Richmond Service & Parts?
Sheehy Lexus of Richmond Service & Parts is open Monday to Friday from 7 AM to 7 PM, Saturday from 8 AM to 5 PM, and is closed on Sundays.
Where is Sheehy Lexus of Richmond Service & Parts located?
The service and parts center is located at 9703 Midlothian Turnpike, Richmond, VA 23235, USA.
How can I schedule a service appointment at Sheehy Lexus of Richmond Service & Parts?
You can schedule a service appointment by visiting https://www.lexusofrichmond.com/ServiceApptForm/.
What phone numbers can I use to contact Sheehy Lexus of Richmond Service & Parts?
You can call the local phone number at +1 804-323-8000 or the main phone number at +1 804-207-9871.
What type of services does Sheehy Lexus of Richmond Service & Parts offer?
Sheehy Lexus of Richmond Service & Parts operates as an auto repair shop focusing on service and parts for Lexus vehicles.
Is there a car dealership nearby where I can explore other vehicle options?
Yes, nearby you will find Sheehy Lexus of Richmond and Pearson PreOwned, both offering car sales and automotive services.
Are there any nearby auto body shops or repair centers other than Sheehy Lexus?
Yes, Caliber Collision and Haley Auto Group are nearby auto body shops and automotive repair centers you can visit.
Where can I rent a car near Sheehy Lexus of Richmond Service & Parts if mine is in service?
Enterprise Rent-A-Car is located nearby and offers car rental services convenient for customers while their vehicles are serviced.
Are there dining options close to Sheehy Lexus of Richmond Service & Parts to visit before or after my appointment?
You can enjoy dining at nearby restaurants like Olive Garden, Joe's Pizza & Subs, and El Molino Arepa Bar, all close to the service center.
What other services are nearby that I might find useful during my visit?
Nearby services include Music & Arts for musical instruments, Petco Grooming for pet services, and Curves Bon Air gym for fitness.