Certified by Sheehy Lexus of Richmond Service & Parts • Mar 08, 2026
Reviews
4.2
49 reviews
5 stars
34
4 stars
3
3 stars
4
2 stars
2
1 star
6
TG
Timothy Gregory
Nov 5, 2025
5.0
Rick Bernard was recommended by my niece and I wasn't disappointed. Rick was very professional and has a great attitude. I'd highly recommend him.
EK
Emre Kirac
Sep 16, 2025
2.0
I booked an oil change online and the website clearly showed $91.94 with a note saying “Price varies by model. See consultant for details.” However, when I arrived, the cost was over $160 with tax. The explanation given was that my vehicle, a 2024 Lexus NX 250 (one of the smallest Lexus engines), requires more oil. If my NX doesn’t qualify for the $91.94 price, then which Lexus model does?
They did apply a small $7 discount, but that hardly offsets the large gap between the online price and what I was actually charged.
The service itself and the waiting area were fine, but the pricing feels misleading and inaccurate. It should not be difficult to provide a proper price estimate online tailored to each vehicle model.
They even called me a day later to ask how my service was. When I raised the pricing issue, the only response was, “I cannot do anything for this, you should call us to get the exact price.” That’s unacceptable — do we have to call Amazon to confirm the price of an item before checkout?
Overall, disappointed that Lexus doesn’t provide an accurate price estimate on their own website.
CC
Cory C
Aug 26, 2024
1.0
Before the maintenance, I was told the cost would be $405. After the maintenance, the price was $422.81. I asked the person who gave me the quote, and he said it was due to taxes. When I got home, I noticed that they had actually charged an electronic document storage fee. I really don't like shops that add hidden fees and don't tell the truth. This was my second time getting my car serviced here, and it will also be my last.
Frequently Asked Questions About Sheehy Lexus of Richmond Service & Parts
What are the operating hours of Sheehy Lexus of Richmond Service & Parts?
Sheehy Lexus of Richmond Service & Parts is open Monday to Friday from 7 AM to 7 PM, Saturday from 8 AM to 5 PM, and is closed on Sundays.
Where is Sheehy Lexus of Richmond Service & Parts located?
The service and parts center is located at 9703 Midlothian Turnpike, Richmond, VA 23235, USA.
How can I schedule a service appointment at Sheehy Lexus of Richmond Service & Parts?
You can schedule a service appointment by visiting https://www.lexusofrichmond.com/ServiceApptForm/.
What phone numbers can I use to contact Sheehy Lexus of Richmond Service & Parts?
You can call the local phone number at +1 804-323-8000 or the main phone number at +1 804-207-9871.
What type of services does Sheehy Lexus of Richmond Service & Parts offer?
Sheehy Lexus of Richmond Service & Parts operates as an auto repair shop focusing on service and parts for Lexus vehicles.
Is there a car dealership nearby where I can explore other vehicle options?
Yes, nearby you will find Sheehy Lexus of Richmond and Pearson PreOwned, both offering car sales and automotive services.
Are there any nearby auto body shops or repair centers other than Sheehy Lexus?
Yes, Caliber Collision and Haley Auto Group are nearby auto body shops and automotive repair centers you can visit.
Where can I rent a car near Sheehy Lexus of Richmond Service & Parts if mine is in service?
Enterprise Rent-A-Car is located nearby and offers car rental services convenient for customers while their vehicles are serviced.
Are there dining options close to Sheehy Lexus of Richmond Service & Parts to visit before or after my appointment?
You can enjoy dining at nearby restaurants like Olive Garden, Joe's Pizza & Subs, and El Molino Arepa Bar, all close to the service center.
What other services are nearby that I might find useful during my visit?
Nearby services include Music & Arts for musical instruments, Petco Grooming for pet services, and Curves Bon Air gym for fitness.
Brand Certified Facts from Sheehy Lexus of Richmond Service & Parts
This information is certified by Sheehy Lexus of Richmond Service & Parts and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 08, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: