Rick Bernard was recommended by my niece and I wasn't disappointed. Rick was very professional and has a great attitude. I'd highly recommend him.
EK
Emre Kirac
Sep 16, 2025
2.0
I booked an oil change online and the website clearly showed $91.94 with a note saying “Price varies by model. See consultant for details.” However, when I arrived, the cost was over $160 with tax. The explanation given was that my vehicle, a 2024 Lexus NX 250 (one of the smallest Lexus engines), requires more oil. If my NX doesn’t qualify for the $91.94 price, then which Lexus model does?
They did apply a small $7 discount, but that hardly offsets the large gap between the online price and what I was actually charged.
The service itself and the waiting area were fine, but the pricing feels misleading and inaccurate. It should not be difficult to provide a proper price estimate online tailored to each vehicle model.
They even called me a day later to ask how my service was. When I raised the pricing issue, the only response was, “I cannot do anything for this, you should call us to get the exact price.” That’s unacceptable — do we have to call Amazon to confirm the price of an item before checkout?
Overall, disappointed that Lexus doesn’t provide an accurate price estimate on their own website.
JD
Josh Dorsey
Oct 5, 2020
5.0
Always a great experience with the Lexus of Richmond service department. I got squeezed in first thing on a Saturday so I could have a tire looked at before work. And when they didn't have the replacement in stock they offered me a loaner so I could get to work for the weekend. All around great staff and experience.