Sheehy Lexus of Richmond Service & Parts

Reviews

• TG

  Timothy Gregory

  Nov 5, 2025
  5.0
  Rick Bernard was recommended by my niece and I wasn't disappointed. Rick was very professional and has a great attitude. I'd highly recommend him.
• EK

  Emre Kirac

  Sep 16, 2025
  2.0
  I booked an oil change online and the website clearly showed $91.94 with a note saying “Price varies by model. See consultant for details.” However, when I arrived, the cost was over $160 with tax. The explanation given was that my vehicle, a 2024 Lexus NX 250 (one of the smallest Lexus engines), requires more oil. If my NX doesn’t qualify for the $91.94 price, then which Lexus model does? They did apply a small $7 discount, but that hardly offsets the large gap between the online price and what I was actually charged. The service itself and the waiting area were fine, but the pricing feels misleading and inaccurate. It should not be difficult to provide a proper price estimate online tailored to each vehicle model. They even called me a day later to ask how my service was. When I raised the pricing issue, the only response was, “I cannot do anything for this, you should call us to get the exact price.” That’s unacceptable — do we have to call Amazon to confirm the price of an item before checkout? Overall, disappointed that Lexus doesn’t provide an accurate price estimate on their own website.
• CC

  Cory C

  Aug 26, 2024
  1.0
  Before the maintenance, I was told the cost would be $405. After the maintenance, the price was $422.81. I asked the person who gave me the quote, and he said it was due to taxes. When I got home, I noticed that they had actually charged an electronic document storage fee. I really don't like shops that add hidden fees and don't tell the truth. This was my second time getting my car serviced here, and it will also be my last.

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