Sheehy Lexus of Richmond

Reviews

• RH

  Rebecca Hanberry

  6 days ago
  5.0
  Sheehy fixed my Lexus. The problem was electrical in nature; not an easy fix! Michael, my Service Department Representative, kept me up to date on the repairs and was extremely easy to work with. I always felt like I had someone in my corner with Michael. The Service Department Manager, Daniel, was always available for any additional questions as was Eric! Thanks you guys!
• DW

  David Wright

  6 days ago
  2.0
  I had a scheduled oil change and expected to be in and out quickly. I drove into the arrival where multiple people fall over themselves to welcome arrivals and encourage them to wait in their cars for an advisor to come get them checked in. I arrived ahead of my appointment time and was fully checked in about 10 minutes after my appointment. After that, I waited inside over 1.5 hrs. I noticed my advisor running around to find and talk to customers and finally went to her desk. She said my car was ready but she needed to print off my paperwork. Sheehy seems very focused on having customers report high customer satisfaction. Mine would be much higher if the dealer would drop the wasted effort to appear like a concierge service, and focus more on doing good work quickly. You could call or text me when my car is ready and I could walk to my advisor. I also don’t need a video of my car unless it is to show me something important. Finally, I requested that someone investigate why my remote has such a short range for kicking my car and why the sound from my car upon lock/unlock isn’t louder. What I got back was an assertion it was fine. I’ve had a lot of cars and this is by far the worst performing remote.
• GC

  Greg Corsa

  6 days ago
  1.0
  Went in to get a spare key made for my wife’s car and was quoted a price on the phone. When I got there the price was $100 higher. They looked at the car underneath and quoted prices for suggested filters, which I declined. They then said that the spark plugs were the original ones and recommended they be replaced. They didn’t quote a price so I assumed it wasn’t not a big item. It cost a fortune. I would never have done it if I had known the cost. I will never go back to this dealer.
• MO

  Mark Ogorchock

  Nov 11, 2025
  1.0
  I had a very underwhelming experience at Sheehy Lexus of Richmond yesterday. Several items were less than satisfactory. First, I go in to drop off my car. The advisor was nice enough but just assumed I wanted the entire 30K service plan. I had to ask what all was included. I removed a few items that I did not perceive as crucial and saved about $225. I had arrange a loaner vehicle. I waited 25 minutes for that to get completed. Upon my return at about 2pm, there were very few service advisors available to complete my payment. That took another 15-20 minutes when it should be a simple drop off. But the straw that broke my back was the $10 fuel charge. I was told to bring it back with the same gas level or that there would be a charge of $10 per gallon. I put 1.5 gallons into the hybrid. It wasn't easy to see what the exact level was. I was told it was at "91%" when I picked it up. I could tell it was very close looking at the gauge, but I didn't see where to check on the percentage. I'm aware that owning and servicing a Lexus is not cheap. But at the same time I do not like being nickel and dimed in the process. Since Sheehy has taken over this dealership, the service level as declined considerably.
• ST

  Stacey Thomas

  Nov 1, 2025
  1.0
  I took my son to Lexus dealership shopping for his first car. He saw an Avalon that he fell in love with so we asked to Test drive it. Prior to the test drive, the salesman advised there was one minor issue, it had been in an accident. 2017 with 87,000, I have never purchased a car with an accident already so that was really a no for me and the Avalon is no longer being made. The salesperson told me the Avalon is better than the Lexus E350 (not knowing I have one that I pulled up the lot with) long story short I told him we were pre approved with our bank. The salesperson asked my son for his social security number I said no you don’t need that. The sales person said to send the bill of sale he needed our social security number I said no you don’t your trying to pull our credit he was adamant even got his manager to confirm that they needed it. The manager said I was being argumentative and they just want to help but yes they needed our social security number. I refused told them to print the paperwork. I called my bank while I was there to show my son they were lying the bank said they don’t need you social security number to send it. To sum it up, we didn’t get the car and found a newer car with hardly miles. Watch Lexus salesmen like any other dealership! He was very desperate to get rid of a car that owner had an accident in 2024 and traded for a 2025 Es Lexus, the same car he said wasn’t a good car! Lol A Joke

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