Sheehy Lexus of Richmond

Reviews

• KH

  Khaled Hassan

  today
  5.0
  I had an excellent experience with Mr. Harry. From the moment I arrived, he was attentive, knowledgeable, and genuinely committed to making sure everything was handled smoothly. Lexus tech send a video, explained the service details clearly, kept me updated throughout the process, and delivered my vehicle back on time. Their professionalism and customer‑focused attitude truly set Lexus apart. Highly recommended
• DS

  dale sennie

  3 days ago
  5.0
  The service team is amazing here, particularly the service advisor Mark Solomon. I know it is a team effort, so it obviously includes the entire team that supports him outside of his excellent customer service skills. I brought my vehicle in for Sheehy warranty work and while it was purchased at another dealership of Sheehys, Mark still provided excellent service that is above and beyond what I expected for a dealership. If you want to be taken care of during and after your purchase, then I would highly recommend Sheehy Lexus for your automotive choice or any Sheehy dealership for that matter. You should gladly decide to spend your money with the Sheehy dealership group over any others. The core of business is to make profit and grow but Sheehy also has done a great job with customer service, and it shows. I want to get back to Mark Solomon and the reason for this review. If you have the option to choose a service advisor, then I would most definitely select him and while his counterparts might be great, I think he might be hard to surpass. I hope Sheehy will use him in the future to mentor and or maybe oversee all the service advisor in Sheehy dealership group.
• NG

  Nicole Gray

  6 days ago
  5.0
  My first visit with Sheehy Lexus of Richmond was great. It was a professional and personalized experience. My service coordinator Michael was friendly and professional. He answered all of my questions and showed me the waiting area and all of its accommodations. I really appreciated the video examination from the service tech of my vehicle and notification of future maintenance. 5/5 service and experience.
• RJ

  Reese Washington Jr.,

  Feb 26, 2026
  5.0
  To whom it may concern, I came to the Lexus dealership for a state inspection and a few additional services, but I also needed to visit a loved one in the hospital that day. Michael was instrumental in making sure I was able to get to the hospital and back without stress or delay. His kindness, professionalism, and willingness to go above and beyond meant more than he probably realizes. In a moment when my focus was on family, he and the entire support staff stepped up in a way that truly reflected excellence and care. I am deeply grateful for Michael. Experiences like this remind me of why I will always purchase a new vehicle from Sheehy and remain a proud Lexus owner for life.-Reese W
• AE

  Amanda Elsea

  Feb 21, 2026
  1.0
  It took an entire business day to get photos of a car we were highly interested in on Friday. We were not given the option for deposit. We were told to arrive Saturday before 1pm. We called and emailed Saturday on business opening to say we were on our way to purchase the vehicle. After driving two hours one way, and no returned call or email, the car was sold and taking new owner photos when we arrived. This was at 11:32am arrival. The salesperson offered a car we could've purchased 10 miles away. There was no communication and we knew it was a car that would sell quickly. We did everything on our part and had cash but couldn't get basic communication from sales. After a completely wasted Saturday, I would only go here if you live locally and are talking to someone at a desk.

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