Sheehy Lexus of Richmond

Reviews

• EP

  Eduardo Camilo Pereira

  6 days ago
  1.0
  Schedule to purchase a Highlander in this location. Talking to the manager for several weeks, requesting all information about the car. Notice rust in the brake pads and rotors and cheap tire brand installed. Asked couple question and schedule to pickup the vehicle, because need drive 8 hours. They suddenly sold the car. They don’t have any professional ethics. They didn’t answer about the transmission fluid and sold the car. Don’t trust this dealer. They discriminate you by your skin color and race! Avoid!!! ( I can share all the conversation!)
• KJ

  Kelly Jarrell

  Jan 6, 2026
  2.0
  Never was called to let me know the car was ready. I called for 2 days, leaving several message for Brittney and did not receive call back. When I picked up car the car it had not been washed, and electronics was not reset, because the recall work that was done. In the past, this service was always done by Lexus, and is why I buy a Lexus.
• SB

  Sibhon Brown

  Dec 30, 2025
  5.0
  Harry, my service advisor continues to provide outstanding customer service. As a long-term Lexus customer, I truly appreciate the time he takes to thoroughly explain any truck issues or concerns and ensure I fully understand what’s needed. His professionalism, patience, and attention to detail always make the service experience smooth and stress-free. Lexus also consistently goes above and beyond by providing loaner vehicles, which is especially appreciated. With my vehicle being serviced during the holidays, having a loaner allowed me to continue navigating my daily responsibilities without disruption. Thank you, Harry, and thank you to Lexus for always delivering top-tier service. It truly makes a difference. Tevar & Sibhon Archer ( Brown)
• PW

  Pippi Wingfield

  Dec 24, 2025
  1.0
  Extremely poor communication! Had an appointment Monday morning dropped my car off Sunday night. Did not receive a call or any communication on Monday… so Monday at 4 PM I decided to call. I was on hold for 15 minutes. The clerk came back and said she would give me a call back because she couldn’t find the person who was working on my vehicle. I never received a call back that day. I Call back on Tuesday morning at 9 AM. Continue to talk to different people that could not tell me anything about my vehicle was told that they would send an email to the manager so that I can speak with him or her never.. received an email or phone call or any type of communication. My car has been in their possession for almost 48 hours for an oil change that had a scheduled appointment.
• PH

  Peter HB

  Dec 20, 2025
  1.0
  I wasn’t planning to leave a review, but after a recent call with the dealership, I felt compelled to do so. I purchased my car here and was very satisfied with the sales team and my overall buying experience. Unfortunately, my service experience has been affected by one individual, Harry. Two years ago, he showed significant disrespect during a service visit by delaying my service report for two weeks and eventually providing a poorly written, unclear report—even though I paid for a proper inspection. The report lacked critical details, and my insurance company rejected it. After I escalated the issue, the service manager agreed with my concerns and provided a complete, professional report within one business day. At that time, I clearly requested not to deal with Harry again, as I felt discriminated against. Despite this, during my most recent service visit, he came out of his office and interfered with my service experience. When I reported this, the dealership’s response was simply that I should avoid servicing my car when he is scheduled, which I found unacceptable. To make matters worse, the person who called me used a broken phone with poor audio, ignored my request to call back, and never followed up. This handling of the situation is what ultimately led me to leave this review. Customers please be aware

Frequently Asked Questions About Sheehy Lexus of Richmond