Business Details
About
Auto Repair ShopAuto Parts Store
Details
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Sheehy Ford of Richmond Service & Parts Department
10601 Midlothian Turnpike, Richmond, VA
23235, United States
Hours
Reviews
4.6
837 reviews
5 stars
721
4 stars
36
3 stars8
2 stars
16
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional staff, highlighting their helpfulness and no-pressure sales approach.
Sales Experience
Overall, customers reported a smooth and enjoyable car-buying experience, with several mentioning specific salespeople who provided excellent service.
Service Quality
While many reviews commended the service department for timely repairs and good communication, there were also complaints about delays and poor service experiences.
Pricing Transparency
Customers appreciated the straightforward pricing with no hidden fees, although some expressed concerns about high repair costs and unnecessary services.
Communication
Feedback indicated a need for improved communication, particularly regarding service updates and appointment scheduling.
- PRPat Relich2 days ago4.0Sherry dealership was great. Ford on its range misses a few valuable points. One the truck should have a garage door opener building home link. 2, the truck should have a proximity key and not a standard key Three the truck should come with a building step bumper. 3. All day should be part of the convenience package in the worst case scenario.
- EAEnga Archer2 days ago5.0I thank Lukas for being thorough on our Dodge RAM 1500 and finding other issues with the truck. We only went in under the VIP service program to get oil change and rotate tires. Thank you for some good old fashioned customer service
- B9Big Red 97Nov 15, 20255.0We’ve now purchased our last 3 vehicles from Sheehy and have been thoroughly pleased. Our salesman Carlos who sold us the Edge we just bought actually was our salesman on the Fusion 8 years ago. He is awesome to work with and down to earth, also very knowledgeable of the vehicles he showed us. Sheehy is our dealership and Carlos is our salesman!
- PYPamela YarboroughNov 8, 20255.0From my arrival to when I leave I am treated with courtesy, respect, and any problems they are quickly resolved! I really never have any but the coffee pot was giving me trouble one and one of the guys came right out got it straight with the quickness! This is a pleasant place to bring your vehicle for repairs, I especially love the video that’s sent to my phone showing what was done etc! SHEEHY is like family!👍🏼
- KSkj stroudNov 4, 20255.0the entire experience was absolutely fantastic. William Goin went above and beyond to make sure everything went smoothly. He was professional, friendly, and extremely knowledgeable—never pushy, just genuinely helpful. From the test drive to signing the papers, he made the process quick, transparent, and stress-free. The whole team at Sheehy Ford was great to work with, and I left feeling confident and excited about my new vehicle. Highly recommend William and the Sheehy Ford team to anyone looking for an honest, easy car-buying experience!
Frequently Asked Questions About Sheehy Ford of Richmond Service & Parts Department
What are the operating hours of Sheehy Ford of Richmond Service & Parts Department?
The department is open Monday through Friday from 7:00 AM to 7:00 PM, Saturday from 7:00 AM to 3:00 PM, and closed on Sundays.
Where is Sheehy Ford of Richmond Service & Parts Department located?
It is located at 10601 Midlothian Turnpike, Richmond, VA 23235, USA.
How can I schedule a service appointment at Sheehy Ford of Richmond?
You can book a service appointment online at https://www.sheehyfordofrichmond.com/service-appointment/ or call +1 804-373-7647.
Is the Sheehy Ford service department wheelchair accessible?
Yes, the facility has a wheelchair-accessible entrance.
Does Sheehy Ford of Richmond offer in-store pickup for parts?
Yes, in-store pickup is available for parts and services.
What types of services does Sheehy Ford of Richmond Service & Parts Department provide?
They provide auto repair services and sell auto parts as part of their offerings.
Are there any nearby automotive service centers around Sheehy Ford of Richmond?
Yes, nearby automotive service locations include Sheehy Ford of Richmond Service, Quick Lane, and Whitten Brothers of Richmond Service Center.
What other car dealerships are located near Sheehy Ford of Richmond?
Nearby dealerships include Sheehy Lincoln of Richmond Parts, Brown's Richmond Volkswagen, Brown's Jaguar, and Whitten Brothers Chrysler Jeep Dodge Ram.
Are there local transit or taxi services near Sheehy Ford of Richmond?
Yes, River City Taxi LLC is nearby and can help you with local transportation to and from the service center.
What nearby recreational activities can I enjoy when visiting Sheehy Ford of Richmond?
You can visit the Richmond Ice Zone ice skating rink and stadium, or check out the James River Ice Theatre nearby for entertainment.