Safelite AutoGlass

Reviews

• JS

  James Steele

  4 days ago
  1.0
  The technician was great. The problem was the warehouse which got my windshield wrong not once but twice. I had to wait for the technician to come three times before he had the right windshield from the warehouse to install in my car.
• CC

  Chris & Terry Colville

  5 days ago
  2.0
  They were 40 minutes after my appt time and I was 10 minutes early. So my car sat for 50 minutes before they took it back. Almost 4 hours till my car was done. While the technician said it was there before, there was a small chip that was there after surface. They showed me a picture of it and were quick to say it was there before but I don't recall ever seeing it there.
• DW

  Deanna Whalen

  5 days ago
  1.0
  I do NOT recommend this shop for glass replacements. I have a 2025 Chevy Trax that needed a windshield replacement, and the experience I had here was completely unacceptable. When I picked up my vehicle, I immediately noticed the windshield had been installed incorrectly. It was visibly off-center, leaving a gap on the passenger side and causing the rubber stripping to be pushed underneath the glass instead of sitting on top where it belongs. When I brought this to the attention of the front-desk employee, his “solution” was to come outside with a razor blade and try to pry the rubber out; which he couldn’t do because the windshield was so misaligned. Rather than offering a real solution or bringing out someone qualified to address the issue, he insisted the damage was my fault, claimed I must have pushed the rubber in myself, and told me I would need to file an entirely new insurance claim if I wanted it corrected. He was also rude and condescending throughout the interaction. When I asked for warranty information, he simply said it had been emailed and walked away. I then spoke with the manager, who was polite, but still stated I would need to come back for a full redo. After reading more reviews of this shop that evening, I decided to get a second opinion and I’m glad I did. At the new glass repair shop, both the manager (a former installer) and an installer came out to inspect my windshield. Before I could even explain the issue, they immediately pointed out multiple problems, including that the driver-side corner sits higher than the roofline, while the passenger side is sunken in. They explained that this could easily lead to water leaking into the vehicle and potential long-term damage. This was my first windshield replacement ever, and my car is brand new; there should not have been a single issue. They also told me the windshield was installed so poorly that it was considered unsafe, and that the entire installation, including the new windshield, would need to be completely redone. They were concerned that some parts may have been installed incorrectly, or that components were possibly glued when they should not have been. When the second shop reviewed the paperwork from my original appointment, they were shocked. Safelite charged my insurance the full replacement amount, then also charged me an additional $209 for choosing an OEM windshield; yet my insurance company and the new shop both confirmed I should NOT have been charged anything extra for OEM glass. To make matters worse, both the new shop and my insurance said I should have received a full calibration report with a lifetime guarantee. Instead, Safelite gave me nothing but a certificate stating the calibration was done and that it was only valid for 30 days. My insurance company was stunned. The new glass repair shop was stunned. And frankly, I am disgusted. This level of workmanship, dishonesty, and lack of customer care is absolutely unacceptable. I will never use this shop again, and I strongly recommend others avoid it as well. I’ve added some photos, but I’ll be uploading more soon, as these do not show all the damage that was caused.
• EC

  Emily C

  6 days ago
  5.0
  I had an excellent experience with Safelite. It was easy to schedule an appointment online, and there was plenty of availability. Good communication leading up to the appointment (verging on too much - but better to over-communicate!) and everything was clearly explained. The staff onsite were professional and helpful. The waiting area is basic but clean and seats were plentiful. I'm hoping I don't need to have my windshield replaced again anytime soon, but if I do, I will turn to Safelite first.
• RC

  Richard Cornick

  Nov 6, 2025
  1.0
  HORRIBLE HORRIBLE HORRIBLE Such a task getting through to customer service The technician who installed my windshield did a horrible job on installation. I’m not sure of the process before vehicles are cleared for release. But clearly this shop needs to do a much better job on assessing completed jobs. I was not the only customer in the lobby for a return appointment Gentleman at the desk telling me BS so I can leave. No follow up calls. I would’ve been better off allowing one of the auto glass shop install my windshield did.

Frequently Asked Questions About Safelite AutoGlass