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Car DealerUsed Car DealerMazda DealerAuto Maintenance
At Pearson Mazda we give you easy access to the most up-to-date internet car buying tools: you can quickly view our new Mazda Specials, Used Car Specials, new Mazda inventory, used vehicle inventory, Certified Pre-Owned Inventory, research or compare your new vehicle, request a test drive, apply for financing, schedule your next service appointment, or even get door to door directions.
Location
Hours
Reviews
4.4
1,357 reviews
5 stars
1,023
4 stars
130
3 stars
40
2 stars
43
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude and unprofessional behavior.
Sales Experience
Many customers had positive experiences with the sales team, highlighting knowledgeable and accommodating staff, while others faced issues with dishonesty and pressure tactics.
Service Department
The service department received significant criticism for poor communication, unexpected charges, and unresolved vehicle issues, leading to customer dissatisfaction.
Transparency and Trust
Several reviews indicated a lack of transparency regarding vehicle conditions and pricing, with customers feeling misled about repairs and service costs.
Overall Satisfaction
Overall satisfaction varies widely; while some customers expressed happiness with their purchases and service, many others reported negative experiences that led to a lack of trust in the dealership.
- EREbony RichardsonNov 16, 20252.0Trying to overprice tell me one basic thing and then charge me another
- VGVet G.Nov 5, 20255.0Pearson Jeep did the work on my vehicle but I wanted to shot out Mazda’s GM. They partnered with Pearson Jeep to assist with the issue I had at hand. I took it to Pearson Jeep because they specialize in Jeeps. Warranty did not cover the issue with my vehicle but the GM from Mazda covered it for my wife and I. Good customer service is not common in this climate but I truly appreciate Mazda’s GM for stepping in hearing me out, and fixing the situation. I expressed prior concerns I had and how I felt brushed off after I bought my vehicle not even a month in. I expressed how I was made to feel as if well you bought the car it’s on you now. I dropped a lot of money for my wife to get her dream car and even told the GM how that experience made me feel. That’s why I was hesitant and I didn’t want to go back to them. He paid it forward for me and I did the same in my line of work. Thanks for the professionalism and going the extra mile for my wife and I. I Thank you so so much.
- KKKaykayNov 3, 20252.0I thought this was a great place to buy a car from. Especially, since the first time I brought a car from Pearson Mazda the process went smoothly. The second time around I did not like how things went. I felt like I was ripped off and they tried to get whatever money they could up out of me. They tried to make me feel like they were helping me. I was lied to and I felt like I was taking advantage of. If you don't know anything about the car buying process. I would not recommend buying a car from Pearson Mazda on West Broad St.
- NKNicole KieserOct 24, 20251.0After doing much research online and picking the exact CX5 we wanted I reached out to Pearson and Whitten Mazda to see if they had what I wanted in stock, I spoke with a Scott who called and emailed me and stated that Pearson had what I wanted however only with a black interior .. I said I was firm in my decision I didn’t want black interior however I would also consider a grey cx5 as long as it had lighter interior. Scott then proceeds to make a smart remark about me not willing to budge on my color preferences even tho the second color I gave him you all had in stock with a light interior, I then asked for an out of the door price and we had planned on using the special rates for 36 months as we typically don’t take long to pay off our cars, it took him 4 DAYS to reply with a price for me. By that time my husband had already been in communication with Whitten brothers in Midlothian Va and they had the original color combination we wanted so my husband and I decided to go with Whitten despite Pearson being a little closer to us however I don’t appreciate snarky or condescending remarks over my interior color preference when this is a big decision for us as we haven’t purchased a new vehicle in over 10 years.
- DSDebbie schmittOct 23, 20251.0Bait and switch! Appointment to test drive a car and when I get there they tell me they just sold it. Not a customer in the building. They proceeded to try to sell me "the same car, just a different color". No, not near the same. 30,000 more miles, 4 owner, auction car. Not the 1 owner low miles car I went to buy. No phone call or text to keep me from driving all the way there. Just RUDE and dishonest.
Frequently Asked Questions About Pearson Mazda
What types of vehicles does Pearson Mazda offer?
Pearson Mazda offers new Mazda vehicles, used cars, and Certified Pre-Owned inventory to choose from.
What services can I get at Pearson Mazda besides vehicle sales?
Pearson Mazda provides Auto Maintenance services including Oil Change, Tire Shop, Brake Service, and a Parts Department.
What are the business hours for Pearson Mazda?
Pearson Mazda is open Monday through Friday from 9 AM to 8 PM, Saturdays 9 AM to 5 PM, and Sundays from 12 PM to 5 PM.
How can I schedule a test drive or service appointment at Pearson Mazda?
You can schedule a test drive or service appointment quickly using Pearson Mazda's online internet car buying tools on their website.
What is the contact information for Pearson Mazda?
You can reach Pearson Mazda by phone at +1 804-466-0505 or email at Mikesmith@pearsonmazda.com.
Where is Pearson Mazda located?
Pearson Mazda is located at 9520 W Broad St., Richmond, VA 23294, USA.
What nearby automotive services are available around Pearson Mazda?
Nearby automotive-related businesses include Mazda USA, Safelite AutoGlass, Binswanger Glass, Complete Automotive of Richmond, and the Costco Tire Center for tire repairs and maintenance.
Are there convenient gas stations near Pearson Mazda if I need fuel?
Yes, Exxon & Mobil Stations, 7-Eleven, and Costco Gasoline are nearby for fueling needs and quick convenience store access.
What dining options are available near Pearson Mazda for customers who want to eat before or after their visit?
Nearby dining options include Applebee's Grill + Bar, Maharajah Indian Grocery Store with Indian cuisine, Red Hot and Blue, Restaurante Las Flores (Mexican), Big Chile Taco Truck, 3 Maria’s Taqueria (Tex-Mex), HogsHead Cafe (barbecue), Cheng Du Chinese Restaurant, and Cheng Du, Capital of Sichuan Chinese Restaurant.
How can nearby financial services help customers visiting Pearson Mazda?
Virginia Credit Union and Western Union nearby provide banking, credit union services, and money transfer options for customers needing financial assistance during their visit.