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Car DealerUsed Car DealerMazda DealerAuto Maintenance
At Pearson Mazda we give you easy access to the most up-to-date internet car buying tools: you can quickly view our new Mazda Specials, Used Car Specials, new Mazda inventory, used vehicle inventory, Certified Pre-Owned Inventory, research or compare your new vehicle, request a test drive, apply for financing, schedule your next service appointment, or even get door to door directions.
Location
Hours
Reviews
4.4
1,363 reviews
5 stars
1,027
4 stars
130
3 stars
40
2 stars
43
1 star
123
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Many customers reported positive experiences with the sales team, highlighting their friendliness, professionalism, and helpfulness during the car buying process.
Service Department Issues
Numerous reviews indicated significant dissatisfaction with the service department, citing poor communication, unprofessional behavior, and unresolved vehicle issues.
Customer Service
While some customers praised individual staff members for their helpfulness, many expressed frustration with overall customer service, particularly in handling complaints and follow-ups.
Transparency and Trust
Several reviews mentioned concerns about transparency in pricing and service recommendations, leading to feelings of being misled or taken advantage of.
- KWKatie West6 days ago5.0Peter was absolutely fantastic to work with! From start to finish, he made the entire car-buying process smooth, stress-free, and actually enjoyable. He was knowledgeable, honest, and took the time to really listen. Peter answered all my questions thoroughly, explained every step clearly, and made sure I felt confident and comfortable with my purchase. Also the A+++ pickup service at my house during a snow day. If you’re looking for a trustworthy, professional, and personable car salesman, I highly recommend asking for Peter—you won’t be disappointed!
- CPCaroline ParkerJan 4, 20265.0I had the pleasure of working with Andrew today when I came in looking to test drive a few Mazdas. He was very knowledgeable, did not pressure me to make a decision, and worked hard to get me the best deal possible on my CX-5! He was extremely personable and made sure I had everything I needed and all questions answered. I then met with Heidi in finance who also was incredible in making sure I received the best price and went above and beyond. Thank you, Andrew, Heidi, and Pearson Mazda! I can’t wait to pick up my new vehicle!
- CACasey AlexanderDec 20, 20255.0We bought a CX-5 here last year. Very pleasurable and painless buying experience. Plus we got hooked up by the Z-MAN, Phil Zblewski!
- PWPaxton WormleyDec 8, 20251.0Never experienced a dealership to not work on there own brand. Made an appointment to have a starter replacement on 2004 Mazda 6 , but was told they could not get the part. Probably something to do with tariffs. I found one though at O'REILLY "S but will have to do it myself. Thank God for youtube!
- NLNoah LeporeNov 28, 20255.0Frustrations and anxiety were taken away when we walked in the door. We explained what we wanted and asked many questions, the staff here are presentable, pleasant and knowledgeable. We were greeted with many smiles, Carrisa Ong, Freddy S and Heidi Wajciechowiski were top notch. We both had a very unpleasant visit with Whitten Brothers Mazda so we decided to take our business elsewhere. The cockiness of the staff steered us away, lack of knowledge of the product being sold was a major disappointment. As well as the not needed remark… “I have been working here for 5 years and I have never messed up a trade in value” remark was unprofessional and cocky. The best part about visiting Whitten brothers was running into an old class mate Eric L. Pearson Mazda was cheaper, gave us a very negotiated trade in value for our Kia K 5 and left us happier than we arrived. We would definitely recommend the Pearson family for others in the future. Many thanks, Noah L & Kayla S
Frequently Asked Questions About Pearson Mazda
What types of vehicles does Pearson Mazda offer?
Pearson Mazda offers new Mazda vehicles, used cars, and Certified Pre-Owned inventory to choose from.
What services can I get at Pearson Mazda besides vehicle sales?
Pearson Mazda provides Auto Maintenance services including Oil Change, Tire Shop, Brake Service, and a Parts Department.
What are the business hours for Pearson Mazda?
Pearson Mazda is open Monday through Friday from 9 AM to 8 PM, Saturdays 9 AM to 5 PM, and Sundays from 12 PM to 5 PM.
How can I schedule a test drive or service appointment at Pearson Mazda?
You can schedule a test drive or service appointment quickly using Pearson Mazda's online internet car buying tools on their website.
What is the contact information for Pearson Mazda?
You can reach Pearson Mazda by phone at +1 804-466-0505 or email at Mikesmith@pearsonmazda.com.
Where is Pearson Mazda located?
Pearson Mazda is located at 9520 W Broad St., Richmond, VA 23294, USA.
What nearby automotive services are available around Pearson Mazda?
Nearby automotive-related businesses include Mazda USA, Safelite AutoGlass, Binswanger Glass, Complete Automotive of Richmond, and the Costco Tire Center for tire repairs and maintenance.
Are there convenient gas stations near Pearson Mazda if I need fuel?
Yes, Exxon & Mobil Stations, 7-Eleven, and Costco Gasoline are nearby for fueling needs and quick convenience store access.
What dining options are available near Pearson Mazda for customers who want to eat before or after their visit?
Nearby dining options include Applebee's Grill + Bar, Maharajah Indian Grocery Store with Indian cuisine, Red Hot and Blue, Restaurante Las Flores (Mexican), Big Chile Taco Truck, 3 Maria’s Taqueria (Tex-Mex), HogsHead Cafe (barbecue), Cheng Du Chinese Restaurant, and Cheng Du, Capital of Sichuan Chinese Restaurant.
How can nearby financial services help customers visiting Pearson Mazda?
Virginia Credit Union and Western Union nearby provide banking, credit union services, and money transfer options for customers needing financial assistance during their visit.