Pearson Mazda

Reviews

• SS

  Sabrina Stouffs

  1 day ago
  5.0
  I arrived at Pearson Mazda under significant stress after a traumatic experience with my previous vehicle—a 2017 Honda HR-V whose transmission failed at 89,000 miles. After an unsuccessful attempt to replace the transmission due to an unreliable mechanic, I ultimately had no choice but to purchase a new car. As a result, I initially had little enthusiasm for the process. However, my experience quickly improved after meeting sales associate Phil Zblewski. He listened attentively to my situation, needs, and preferences, and efficiently guided me toward a vehicle I truly loved. Phil was extremely knowledgeable, patient, and supportive without ever applying pressure. He provided his direct contact information, promptly updated me on new arrivals, and answered all questions before and after the sale. He even encouraged me to take the 2025 Mazda CX-5 home overnight to ensure it met my expectations. Additionally, although I had already secured financing, his familiarity with my credit union made the process smooth and straightforward. After the purchase, I encountered an issue, but General Sales Managers, Mike Smith and Joey Devapalan ensured it was resolved to my complete satisfaction. The Financial Manager, Heidi Wajciechowski, and Business Manager, Mike Ezell, were also thorough and clear in reviewing optional add-ons and completing the paperwork. Overall, the atmosphere at Pearson Mazda was welcoming, professional, and supportive. I am sincerely grateful for the exceptional customer service I received throughout the entire process. Many Thanks! Sabrina
• CW

  Charlotte Walton

  3 days ago
  5.0
  Best vehicle dealership i have ever dealt with...they will go above an beyond to get you in the vehicle you want...courteous...friendly...comfortable atmoshere...an so very organized...highly recommend them for your next vehicle purchase...thank you Scott...Mike... an Joseph for a outstanding an pleasant experience
• NO

  Nicole O-Pries

  Mar 2, 2026
  1.0
  Who smokes in vehicles they are trying to sell? I came to look at a vehicle listed on their website. They said their manager had driven it home. Not a big deal. We set up a time for a test drive the following morning. I come back to test drive it. The salesperson opens the door and it is filled with mints, gum, dirty coffee mug, the guy's jacket, paperwork... and a lighter. As I drive down the road, I notice ashes on the door and the smell of smoke. This is a great vehicle that I would have considered purchasing otherwise. I mention that issue and some other things I am taking into account. I initiated a conversation with the salesperson that I am interested in a lower price in an effort to move the price to a fair market value. It took about 15 minutes for the manager to decide they would not lower the price a single dollar, but not to worry because they will work on the smoke in two days. So, the vehicle was overpriced, smoked in by the manager, and they'd had it on their lot one month... I had financing set and a plan to buy now. I think they didn't actually want to sell. Total waste of my time and so unprofessional.
• AW

  Alex Winston

  Feb 19, 2026
  5.0
  I had an outstanding experience at Pearson Mazda. George went above and beyond to help me find the right car for my needs. He took the time to really understand what I was looking for, thoughtfully balancing my preferences with my budget and offering honest, reliable guidance throughout the entire process. I never felt pressured, only genuinely supported. I trusted him to fine-tune the details and present the best possible option for me, and he absolutely delivered. Freddie and Mike were also great to work with. They were knowledgeable, approachable, and made sure everything moved along smoothly. From start to finish, the whole process felt organized, transparent, and stress-free. I highly recommend Pearson Mazda, especially George, Freddie, and Mike, for their professionalism, integrity, and excellent customer service.
• KB

  Kwaku Boateng

  Feb 16, 2026
  5.0
  I can’t recommend Heidi enough! In 2025, after moving to the US and feeling a bit overwhelmed about buying my very first car here, I walked into Pearson Mazda in Richmond. Heidi made the entire process smooth, stress free, and genuinely enjoyable. She was incredibly patient, explained everything clearly , and never once made me feel rushed or pressured. She went out of her way to answer my questions, double-check details, and even helped me navigate some paperwork quirks that came up because of my recent move. Thanks to Heidi’s professionalism, kindness, and expertise, I drove off with exactly the car I wanted at a fair deal and I left feeling like I had made a friend and mother 😍, not just bought a vehicle, If you’re shopping for a Mazda, ask for Heidi you won’t regret it! Pearson Mazda has a great team overall, but Heidi truly stood out and made my first US car-buying experience a 5-star one. Thank you, Heidi! Kwaku Boateng

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