Business Details
About
Auto Repair ShopAuto Air Conditioning ServiceBrake ShopTransmission Shop
The next time you require top-line auto repair services in Richmond, VA, trust the dedicated and certified professionals at Hilliard Automotive. Since 2001, our repair and maintenance auto center has been a turning point for new and used car drivers, offering world-class results for less. Not only do we specialize in things like engine repair, tune-ups, brake repair, alignment appointments, fluid replacements, inspections, heating and A/C care, and much more.
Location
Hours
Reviews
4.6
384 reviews
5 stars
318
4 stars
29
3 stars
8
2 stars1
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting excellent customer service experiences.
Quality of Work
Overall, customers reported satisfaction with the quality of repairs and maintenance, although there were some negative experiences regarding specific issues.
Pricing
While many found the prices reasonable, some customers felt certain services were overpriced.
Communication
Customers appreciated the clear communication regarding services needed and the transparency in pricing, though there were instances of delayed updates.
Trustworthiness
Several reviews emphasized the honesty and integrity of the shop, with many customers expressing a strong sense of trust in their services.
- PRPatricia Rodriguez6 days ago5.0I had an excellent experience at Hilliard Auto. From the moment I walked in, the service was professional, honest, and welcoming. Cris, the manager, went above and beyond to make sure everything was explained clearly and that my car was taken care of properly. The work was done efficiently and with great attention to detail, and my car is running better than ever. It’s hard to find an auto shop you can truly trust, but Hilliard Auto is definitely one of those places. I highly recommend them to anyone looking for reliable, top-quality auto service!!
- JTJohn TaylorJan 6, 20261.0Car in great condition.Went in for inspection. Came out with a leaking pump and driver seat inoperative after they pulled the seat up to the max. So my seat worked when they got it. Then the seat motor stopped working. I don't trust what happened. They said they are not responsible. Never again. So come to find out that this business lies. They failed my inspection because of what they said was a leaking power steering pump. Sent a picture of a pump with fluid all over the top. My car doesn't have traditional power steering pump. It has EPAS. Which is an electrical steering system. Anything to get money
- BDBeth DaughertyDec 19, 20255.0I went in for an oil change at the advice from a family member who goes here. Says they are honest, won't rope u into anything unnecessary and they have integrity. Nestor, at the front desk, was very pleasant and accommodating and met Christian who welcomed me as a first time customer. I was in and out and the pricing was good. It's nice to know I have a solid place to have my car serviced.
- KRKelsey RDec 17, 20255.0Same day service, informative app with prices and photos, helpful staff - thanks!
- TPTamara PerryDec 17, 20251.0Got diagnostic and asked further questions. Then was told they couldn’t tell me that information.
Frequently Asked Questions About Hilliard Automotive
What services does Hilliard Automotive offer?
Hilliard Automotive specializes in engine repair, tune-ups, brake repair, alignment, fluid replacements, inspections, heating and A/C care, and more.
Where is Hilliard Automotive located?
Hilliard Automotive is located at 5421 Brook Rd, Richmond, VA 23227, US.
What are Hilliard Automotive's business hours?
The shop is open Monday through Friday from 7:30 AM to 5:30 PM and closed on weekends.
Since when has Hilliard Automotive been in business?
Hilliard Automotive has been serving the Richmond area since 2001.
How can I schedule a service appointment at Hilliard Automotive?
You can schedule an appointment online at https://hilliardauto.com/schedule/ or call +1 804-515-9200.
Are there other automotive-related businesses near Hilliard Automotive?
Yes, nearby automotive-related businesses include M&M Automotive, Tire X, TireMax, and Dominion Car Wash, which can be convenient for parts, tires, or car washing needs.
Are there local dining options close to Hilliard Automotive?
Yes, nearby dining options include Little Caesars Pizza and Taqueria El Oaxaquito, perfect for grabbing a meal before or after your vehicle service.
What accommodations are available near Hilliard Automotive?
The Alpine Motel is nearby, offering convenient lodging for customers who may need a place to stay during longer vehicle repairs.
Is there a gas station near Hilliard Automotive?
Yes, the Sunoco gas station is located nearby for refueling while you get your vehicle serviced.
Does Hilliard Automotive provide contact numbers for inquiries?
Yes, you can reach Hilliard Automotive at +1 804-515-9200 for any questions or service inquiries.