Business Details
About
Auto Repair ShopTire Shop
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.
Details
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.8
182 reviews
5 stars
106
4 stars
19
3 stars
14
2 stars
7
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Chris and Pandora, for their helpfulness and professionalism, while others reported negative experiences with service quality and communication.
Service Quality
There were mixed reviews regarding the quality of service, with some customers expressing satisfaction with repairs and maintenance, while others reported issues with unnecessary recommendations and delays.
Pricing Concerns
Several customers mentioned that the prices were perceived as high or inconsistent, with some feeling they were overcharged for services.
Timeliness
Customers frequently noted issues with wait times and appointments not being honored, leading to frustration and dissatisfaction.
Overall Experience
While some customers had positive experiences and would recommend the location, others expressed disappointment and indicated they would not return due to poor service.
- APAshley PittsNov 5, 20251.0This place is very unprofessional they hire people who don’t know what they are doing. They allow managers to cuss at employees and yell and scream at them in shop. They allowed a manager to discriminate against another employee. They allowed this manager to constantly harass their employees. They don’t care about their employees at all theirs no structure there . They let an employee go on hear say without any video or audio evidence . This place is a horrible place to work. The receptionist talks badly about her employees to other customers making people very uncomfortable. I would never recommend this place do not take your cars here they will allow new people to destroy your vehicles and management does t train nor care to.
- ZMZack MartinSep 5, 20255.0Michelle was very wonderful, very helpful. Chris was very friendly and took time out of his day to chat with me and make me feel like a welcomed customer. Will definitely be bringing the work vehicles here again.
- TETroy EnglehartAug 16, 20251.0Had two tires installed. Adked for all 4 sensors to be replaced. Was charged for the labor but no parts and not installed. The person behind the counter had plenty of excuses but no solutions. Will not be going back
- JHJonathan HarringtonAug 5, 20255.0Pandora was extremely helpful and knowledgeable of ensuring my Challenger was given the best oil change. Even though it was a simple maintenance appointment, she took the time to explain and deliver what was best at a reasonable price. Great service!
- BLBrandon LindseyJul 26, 20251.0Bait n switch .. call to set up an appointment got told a Price get there the next day someone else tells me that’s wrong. Tries to charge me $150 more than quoted.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service provides full-service tire sales and automotive repairs, including oil changes, and is fully owned and operated by Goodyear Tire & Rubber Company.
Where is Goodyear Auto Service located?
Goodyear Auto Service is located at 4511 Williamsburg Road, Richmond, VA, 23231-2737, USA.
What are the regular business hours of Goodyear Auto Service?
The center is open Monday through Saturday from 8:00 AM to 7:00 PM and is closed on Sundays.
Is Goodyear Auto Service open on holidays?
Goodyear Auto Service is closed on some holidays such as January 1, April 20, and November 27, but open with reduced hours (8:00 AM to 5:00 PM) on others like May 26, July 4, and December 24.
What payment methods does Goodyear Auto Service accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Goodyear Auto Service provide in-store pickup services?
Yes, Goodyear Auto Service offers in-store pickup services.
How can I make an appointment at Goodyear Auto Service?
You can make an appointment online through their reservation page at https://www.goodyearautoservice.com/en-US/make-appointment.
Is Goodyear Auto Service accessible for people with disabilities?
Yes, the service center has a wheelchair accessible entrance and restroom.
Are there any places to eat near Goodyear Auto Service?
Yes, Wendy's and McDonald's fast food restaurants are nearby, convenient for a meal before or after your service appointment.
What other automotive service centers are close to Goodyear Auto Service?
Nearby automotive service options include Firestone Complete Auto Care and Jiffy Lube Multicare, providing additional choices for tire and repair services.
Are there any convenience stores or gas stations near Goodyear Auto Service?
Yes, a 7-Eleven convenience store and Kroger Fuel Center gas station are near the service center, useful for quick errands or refueling while visiting.