Enterprise Rent-A-Car

4.1
412 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

7919 W Broad St, Richmond, VA
23294, United States
(804) 346-8666
https://www.enterprise.com/en/car-rental/locations/us/va/richmond-broad-enterprise-2113.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Richmond, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Broad & Enterprise location today.

Location

Enterprise Rent-A-Car
7919 W Broad St, Richmond, VA
23294, United States

Hours

Reviews

4.1
412 reviews
5 stars
274
4 stars
54
3 stars
14
2 stars
11
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude and unprofessional behavior.

Vehicle Condition

Several reviews highlighted issues with vehicle cleanliness and maintenance, with customers receiving dirty cars or vehicles in poor condition.

Timeliness

Customers experienced long wait times for vehicle pickup and service, with some expressing frustration over delays.

Reservation Issues

Multiple customers reported problems with reservations, including cars not being available despite confirmed bookings.
  • PH
    Pete Hall
    Dec 26, 2025
    5.0
    Timely pickup at train station. Prompt service at rental office. Great Mercedes for our ride for next couple days
  • JV
    Jamar Vaughan
    Dec 26, 2025
    1.0
    Terrible costumer service. They kept giving me the run around. I had many other things to do and I feel like my time was really wasted.
  • CW
    Chris Waggoner
    Oct 31, 2025
    5.0
    Very professional and considerate staff. They made my renting a vehicle very easy and enjoyable.
  • DV
    Didier Vergamini
    Oct 27, 2025
    1.0
    Do not go to this location: their excuse for poor service is "low staff". I waited for 45 minutes to get my rental, and ended up leaving since there was no end in view for my waiting. If you cannot honor a reservation because you do not have enough staff, just do not take it. Do not push the burden on your customers. I also contacted customer support as indicated in the reply, and the customer representative had nothing to say about the situation. My name is unique enough for Enterprise to retrieve my information if they need more from me.
  • NY
    Natasha Yannakopoulou
    Oct 21, 2025
    1.0
    ABSOLUTELY UNACCEPTABLE CUSTOMER SERVICE. I made a confirmed reservation, provided my credit card information, and arrived on time — only to be told there were no cars available. When I explained that I needed to drive to New York City that night for an important meeting and could lose my job if I didn’t make it, the representative, Chris, dismissively said the best she could do was call me an Uber home. I honestly thought she was joking. Instead of offering any real solution, Chris was rude, disrespectful, and completely unprofessional. The lack of accountability and basic courtesy is shocking. This is by far the worst customer service experience I have ever had, and it’s an absolute embarrassment to the Enterprise brand
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Richmond, VA offer?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

What are the operating hours for Enterprise Rent-A-Car on weekdays?

The Richmond, VA location is open from 8 AM to 6 PM Monday through Friday.