Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Richmond, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Broad & Enterprise location today.
Location
Hours
Reviews
4.1
408 reviews
5 stars
271
4 stars
54
3 stars
14
2 stars
11
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the staff for being friendly and helpful, several reported rude or unprofessional behavior from specific employees.
Vehicle Condition
Numerous reviews highlighted issues with vehicle cleanliness and condition, with some customers receiving dirty or poorly maintained cars.
Reservation Issues
Several customers experienced problems with reservations, including unavailability of reserved vehicles and long wait times.
Staff Professionalism
While many staff members were commended for their professionalism and helpfulness, there were notable complaints about specific employees being dismissive or unhelpful.
Overall Experience
Overall, experiences varied widely, with some customers expressing satisfaction and others feeling frustrated with the service and vehicle quality.
- CWChris WaggonerOct 31, 20255.0Very professional and considerate staff. They made my renting a vehicle very easy and enjoyable.
- DVDidier VergaminiOct 27, 20251.0Do not go to this location: their excuse for poor service is "low staff". I waited for 45 minutes to get my rental, and ended up leaving since there was no end in view for my waiting. If you cannot honor a reservation because you do not have enough staff, just do not take it. Do not push the burden on your customers. I also contacted customer support as indicated in the reply, and the customer representative had nothing to say about the situation. My name is unique enough for Enterprise to retrieve my information if they need more from me.
- NYNatasha YannakopoulouOct 21, 20251.0ABSOLUTELY UNACCEPTABLE CUSTOMER SERVICE. I made a confirmed reservation, provided my credit card information, and arrived on time — only to be told there were no cars available. When I explained that I needed to drive to New York City that night for an important meeting and could lose my job if I didn’t make it, the representative, Chris, dismissively said the best she could do was call me an Uber home. I honestly thought she was joking. Instead of offering any real solution, Chris was rude, disrespectful, and completely unprofessional. The lack of accountability and basic courtesy is shocking. This is by far the worst customer service experience I have ever had, and it’s an absolute embarrassment to the Enterprise brand
- BHBill HelfrichOct 21, 20255.0After difficulty at another rental place, we went to Enterprise. We needed a car in a hurry and Chris got us set up very fast. I strongly recommend Enterprise for all car rental needs
- GCGlenda CarrollSep 16, 20255.0The young gentleman who helped us with picking up our SUV rental on Saturday, 09/06/25 (I didn't get his name), was exceptional! He initially had 2nd row captain’s seats but we required 2nd row bench seats, and he was able to locate the perfect SUV for us quickly and we didn't have a long wait time!! He had excellent customer service skills and made our experience a positive one. The Wagoneer was very clean and served our purpose - we needed a vehicle with spacious room for a family of 5 to haul all of our things for a beach week vacation. Please extend our appreciation and thank him for us!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Richmond, VA offer?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
What are the operating hours for Enterprise Rent-A-Car on weekdays?
The Richmond, VA location is open from 8 AM to 6 PM Monday through Friday.
Is Enterprise Rent-A-Car open on Sundays?
No, the Enterprise location in Richmond is closed on Sundays.
Does Enterprise Rent-A-Car in Richmond accept credit card payments?
Yes, they accept American Express, Discover, MasterCard, and Visa, as well as cash and check.
Can I reserve a rental car online for the Richmond Enterprise location?
Yes, reservations can be made online via their official website.
Does Enterprise Rent-A-Car offer special rates for weekends?
Yes, they have great weekend rates available; you can book them through their deals page.
Where is Enterprise Rent-A-Car located in Richmond?
It is located at 7919 W Broad St, Richmond, VA 23294.
What nearby restaurants can I visit before or after renting a car at Enterprise?
You can visit Outback Steakhouse or Hooters, both located near the Enterprise rental location, for a meal.
Are there other car rental agencies near Enterprise Rent-A-Car in Richmond?
Yes, nearby options include Alamo Rent A Car, Avis Car Rental, and Budget Rent A Car for additional rental services.
What nearby places of interest are convenient for customers visiting Enterprise Rent-A-Car?
Customers might also explore furniture stores like U-Fab Interiors or entertainment spots such as Lewis & Hitchcock nearby.