Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Richmond, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Broad & Staples Mill location today.
Location
Hours
Reviews
4.2
735 reviews
5 stars
507
4 stars
82
3 stars
24
2 stars
26
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees like Ethan, Jackson, and Amy for their exceptional service.
Vehicle Condition
Several reviews noted issues with vehicle cleanliness and maintenance, including cars smelling like smoke or being dirty upon pickup.
Reservation Issues
Customers frequently reported problems with reservations not being honored or vehicles not being available, leading to frustration.
Pickup/Drop-off Service
The complimentary pickup and drop-off service received positive feedback, with many customers appreciating the convenience it provided.
Mixed Experiences
While many had positive experiences, there were notable complaints regarding poor customer service and communication from certain staff members.
- BMBecky MooreNov 14, 20255.0Great experience with Enterprise on Broad Street near Staples Mill. They picked me up at the body shop, handled the rental transaction quickly, and communicated with me throughout the rental term. They dealt with the insurance company and when my own car was repaired, they allowed me to leave the rental car at the body shop for pickup.
- HSHannah SnellNov 13, 20255.0Rented a car from here for work trip, went smoothly with no problems, will be renting from them again!
- FBFork U Academy (Bill Barlow)Nov 4, 20255.0Reasonable prices and very nice people
- ATAlex TaylorOct 23, 20252.0Turned away for a cracked drivers license. Totally understandable. What was not, was the tone and treatment from the young lady working the desk. I asked if it was possible if we could do the rental under the other person going on the trip, a completely separate rental with a different driver. Then was told anyone associated with me will not be able to rent because of my license. To use the young lady's words, "I already told you, you and anyone with you will never getting a rental here." Mind you this is the first time she said anyone associated with me is unable to rent. So fine by me, I replaced my license at the DMV post vacation and will cease my Enterprise Plus membership.
- KPKyle PrydeOct 18, 20251.0I have had a disappointing experience with Enterprise on Broad. The reservations don’t seem to be held and the vehicle we did end up getting smelled like an ashtray and has electrical/sensor issues. After being notified, they have not been able to provide any timely resolution and contacting customer support or the store appears to be meaningless.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Richmond, VA?
You can rent a wide range of vehicles including standard cars, vans, and luxury cars at Enterprise Rent-A-Car in Richmond, VA.
What are the rental office hours at the Enterprise Rent-A-Car Broad & Staples Mill location?
The rental office is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and Sunday from 9:00 AM to 1:00 PM.
Where is the Enterprise Rent-A-Car located in Richmond?
Enterprise Rent-A-Car is located at 4713 W. Broad St., Richmond, VA 23230.
Can I make a reservation online for a rental car at Enterprise Rent-A-Car Broad & Staples Mill?
Yes, you can reserve your rental car online via their website at https://www.enterprise.com/en/car-rental-locations/us/va/richmond-broad-staples-mill-2110.html.
What payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Does Enterprise Rent-A-Car offer any special discounts?
Yes, they offer discounts for active military members at this location.
What languages are spoken at Enterprise Rent-A-Car in Richmond?
English is spoken at this rental location.
Are there any nearby restaurants if I want to grab a meal before or after renting a car?
Yes, nearby restaurants include Auntie Ning's Filipino Food, Outre Southern Fusion, Sunrise Caribbean Cuisine, and With Love Cat & Theia - Artisan Bakery & Cafe, among others.
Is there a nearby gas station to refuel the rental car around Enterprise Rent-A-Car?
Yes, the Shell gas station with convenience store and car wash services is nearby for refueling and other needs.
Are there any driving schools near Enterprise Rent-A-Car in Richmond?
Yes, there are nearby driving schools such as DTW Driving School and Drive To Work legal services that customers might find useful.