Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Richmond, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Broad & Staples Mill location today.
Location
Hours
Reviews
4.2
747 reviews
5 stars
518
4 stars
82
3 stars
24
2 stars
27
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and professional staff, highlighting their attentiveness and willingness to assist.
Vehicle Condition
Several reviews noted issues with vehicle cleanliness and maintenance, including unpleasant odors and unclean interiors.
Reservation Issues
Multiple customers experienced problems with reservations, including last-minute cancellations and unavailability of reserved vehicles.
Positive Experiences
Many customers reported great experiences, particularly with specific staff members who provided exceptional service.
Communication Problems
Some customers expressed frustration with poor communication and lack of clarity regarding policies and pricing.
- DCDeborah CollinsDec 31, 20255.0Wonderful staff....professional, kind and most attentive to my needs
- KKKarina KopfDec 27, 20252.0Been using enterprise consistently for years out of this location. Today the man with the whispy balding brown hair was seriously horrible here. We had a reservation and needed to switch the primary driver to another person. He pretended to be on the phone with his “risk guy “for 5 minutes and then said he couldn’t do it. No one ever picked up his call. We went to the other location in insbrook and they helped us out right away with the exact same issue. He caused a lot of unnecessary hassle and was not a good reflection of enterprises’ normally excellent customer service. He is 100% driving away customers because from now on I will be switching locations.
- LSLamont Menefield Sr.Dec 26, 20255.0good people great customer service and affordable rates
- ESEllen SDec 22, 20255.0Quick, friendly, flexible, and efficient.
- KSKen StoopsDec 15, 20255.0Staff were amazing to deal with, very friendly and knowledgeable, rented a car for a month, needed it for an extra week. Called and it was done in minutes, returned the rental, was greeted with the utmost respect, only took 24 hours to receive my security deposit back, would recommend them over ANY car rental place around.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Richmond, VA?
You can rent a wide range of vehicles including standard cars, vans, and luxury cars at Enterprise Rent-A-Car in Richmond, VA.
What are the rental office hours at the Enterprise Rent-A-Car Broad & Staples Mill location?
The rental office is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and Sunday from 9:00 AM to 1:00 PM.
Where is the Enterprise Rent-A-Car located in Richmond?
Enterprise Rent-A-Car is located at 4713 W. Broad St., Richmond, VA 23230.
Can I make a reservation online for a rental car at Enterprise Rent-A-Car Broad & Staples Mill?
Yes, you can reserve your rental car online via their website at https://www.enterprise.com/en/car-rental-locations/us/va/richmond-broad-staples-mill-2110.html.
What payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Does Enterprise Rent-A-Car offer any special discounts?
Yes, they offer discounts for active military members at this location.
What languages are spoken at Enterprise Rent-A-Car in Richmond?
English is spoken at this rental location.
Are there any nearby restaurants if I want to grab a meal before or after renting a car?
Yes, nearby restaurants include Auntie Ning's Filipino Food, Outre Southern Fusion, Sunrise Caribbean Cuisine, and With Love Cat & Theia - Artisan Bakery & Cafe, among others.
Is there a nearby gas station to refuel the rental car around Enterprise Rent-A-Car?
Yes, the Shell gas station with convenience store and car wash services is nearby for refueling and other needs.
Are there any driving schools near Enterprise Rent-A-Car in Richmond?
Yes, there are nearby driving schools such as DTW Driving School and Drive To Work legal services that customers might find useful.