Enterprise Rent-A-Car

4.2
747 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Richmond, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Broad & Staples Mill location today.

Location

Enterprise Rent-A-Car
4713 W. Broad St., Richmond, VA
23230, United States

Hours

Reviews

4.2
747 reviews
5 stars
518
4 stars
82
3 stars
24
2 stars
27
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the friendly and professional staff, highlighting their attentiveness and willingness to assist.

Vehicle Condition

Several reviews noted issues with vehicle cleanliness and maintenance, including unpleasant odors and unclean interiors.

Reservation Issues

Multiple customers experienced problems with reservations, including last-minute cancellations and unavailability of reserved vehicles.

Positive Experiences

Many customers reported great experiences, particularly with specific staff members who provided exceptional service.

Communication Problems

Some customers expressed frustration with poor communication and lack of clarity regarding policies and pricing.
  • DC
    Deborah Collins
    Dec 31, 2025
    5.0
    Wonderful staff....professional, kind and most attentive to my needs
  • KK
    Karina Kopf
    Dec 27, 2025
    2.0
    Been using enterprise consistently for years out of this location. Today the man with the whispy balding brown hair was seriously horrible here. We had a reservation and needed to switch the primary driver to another person. He pretended to be on the phone with his “risk guy “for 5 minutes and then said he couldn’t do it. No one ever picked up his call. We went to the other location in insbrook and they helped us out right away with the exact same issue. He caused a lot of unnecessary hassle and was not a good reflection of enterprises’ normally excellent customer service. He is 100% driving away customers because from now on I will be switching locations.
  • LS
    Lamont Menefield Sr.
    Dec 26, 2025
    5.0
    good people great customer service and affordable rates
  • ES
    Ellen S
    Dec 22, 2025
    5.0
    Quick, friendly, flexible, and efficient.
  • KS
    Ken Stoops
    Dec 15, 2025
    5.0
    Staff were amazing to deal with, very friendly and knowledgeable, rented a car for a month, needed it for an extra week. Called and it was done in minutes, returned the rental, was greeted with the utmost respect, only took 24 hours to receive my security deposit back, would recommend them over ANY car rental place around.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Richmond, VA?

You can rent a wide range of vehicles including standard cars, vans, and luxury cars at Enterprise Rent-A-Car in Richmond, VA.

What are the rental office hours at the Enterprise Rent-A-Car Broad & Staples Mill location?

The rental office is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and Sunday from 9:00 AM to 1:00 PM.