Enterprise Rent-A-Car

Reviews

• ST

  Samantha Thompson

  1 day ago
  5.0
  I’ve consistently had a great experience with the team at Enterprise Rent-A-Car at Richmond International Airport. The staff is always incredibly helpful, professional, and communicative, making the entire rental process feel smooth and stress-free. One employee who truly stands out is Devaughn, who goes above and beyond to ensure everything is handled promptly and efficiently. Every time I rent here, the service is quick, convenient, and organized, which makes traveling so much easier. I would absolutely recommend this location to anyone looking for reliable and friendly service. Thank you Devaughn once again for your help with my most recent trip! -Samantha
• EP

  Ed Pe

  1 day ago
  5.0
  I took a trip to Virginia and when I got there the rental car company I had an reservation with did not have any cars to fulfill my reservation, I went to Enterprise counter and they had me out of there in 5 minutes with a car, after picking up my mother I realized that car was to small for the 3 of us so I reached out to Enterprise again and explained the problem they told me to bring that car back and gave me a free upgrade to accommodate my family Thanks guys you have a great customer forever
• SS

  SB

  3 days ago
  5.0
  Title: Fast Service, Great Staff, and a Rental That Actually Did Its Job After getting off the plane, we headed straight to the Enterprise desk to pick up our already‑reserved vehicle. Sherry was holding down the front desk like a pro — quick, organized, and handling the small line with real urgency. We were checked in, handed our documents, and sent on our way with zero confusion. When we got to the lot, we were told the exact car we reserved wasn’t available, but the replacement option was actually better, so no complaints there. Picking up the vehicle was easy, the exit was smooth, and the car gave us absolutely no issues the entire trip — which is honestly all I ever want from a rental. Returning the car was even easier than picking it up. Kevin helped us with the drop‑off and did an amazing job — friendly, efficient, and clearly someone who deserves a raise or at least a promotion. Overall, the experience was a clean 10/10. Enterprise made the process simple from start to finish, and I’ll definitely be using them again on my next trip, no matter where I’m headed.
• TR

  Tere' rivers

  Feb 16, 2026
  5.0
  When I arrived Sherry was very nice . I rented a premium car . Unfortunately they were out . Devaughn took his time with me to pick another car at 11 pm. It was cold so i appreciated his patience. However the rate change was not discussed. It was late I decided to handle it when I come back . I dropped the car off spoke to Sherry again and let her know what happened. She immediately took care of me 10 out of 10 . I went over to the car area and Aislynn adjusted that rate for me she was super sweet Everyone involved helped me and did a wonderful job .
• KH

  Kristen Himes

  Feb 10, 2026
  5.0
  Enterprise at Richmond International Airport has consistently surpassed my expectations. Firstly, I would like to express my gratitude to Elizabeth, who is truly outstanding. She is exceptional beyond description. They maintain a fleet of high-quality vehicles, provide outstanding customer service, and employ a team of highly skilled professionals. Whenever I have encountered an issue, they have consistently demonstrated a willingness to resolve it promptly.

Frequently Asked Questions About Enterprise Rent-A-Car