Enterprise Rent-A-Car

4.0
189 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

6109 W Broad St, Richmond, VA
23230, United States
(804) 673-0500
https://www.enterprise.com/en/car-rental/locations/us/va/richmond-broad-horsepen-2165.html
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About

Car Rental AgencyVan Rental
Need a rental car in Richmond, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Broad & Horsepen location today.

Location

Enterprise Rent-A-Car
6109 W Broad St, Richmond, VA
23230, United States

Hours

Reviews

4.0
189 reviews
5 stars
119
4 stars
22
3 stars
8
2 stars
6
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their helpfulness and efficiency during the rental process.

Car Availability

Several reviews indicated issues with car availability, particularly during peak times, leading to customer frustration over reservations not being honored.

Rental Experience

Most customers reported a smooth and quick rental experience, with easy pickup and drop-off procedures.

Billing Issues

There were multiple complaints regarding unexpected charges and difficulties in resolving billing discrepancies, leading to dissatisfaction.

Roadside Assistance

Customers expressed disappointment with the roadside assistance service, citing inadequate support during vehicle breakdowns.
  • MM
    Michael
    Nov 8, 2025
    5.0
    I've been here a few times and the service is always fast, friendly, and easy.
  • BD
    Beverley drake
    Oct 25, 2025
    5.0
    The team at Enterprise made it convenient to pick up and return the car with no problems. I am definitely going to rent my next vehicle from Enterprise. Great customer service! The RAV-4 was a great choice!
  • AO
    Aunty Okaaay
    Oct 6, 2025
    5.0
    Had a great experience at this car rental location! The staff were both professional and easy-going. Shoutout to Deiondre and Daniel for their excellent service. They helped me size up my SUV for a road trip, and the whole process was quick and simple. The upgrade gave us plenty of extra room, which made the trip even more enjoyable. Highly recommend this location for anyone looking for a smooth and stress-free rental experience!
  • VR
    V ross
    Sep 15, 2025
    3.0
    There is a chronic car shortage in the Richmond area except for the airport. If you are renting from Enterprise in this area call the office at least two hours ahead to make sure a car is available. The employees at this location are good but when corporate hands them a bag of .... They have to deal with it. If you have a reservation they will try to get you a car but there are no guarantees. When i go back to this area i will make a back up reservation with Avis or Hertz. Enterprise doesnt make money when a car sits on the lot so from their point of view having less cars available and jockying arounds cars in their area is their strategy. Not good for their customers.... Who have reservations!!!
  • CM
    Chris Moorhead
    Aug 25, 2025
    1.0
    Lied about pickup procedure, refused to pick me up, manager offered no alternatives. Now I'm stuck. Thanks a bunch erac.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles are available for rent at Enterprise Rent-A-Car in Richmond, VA?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit various needs.

What are the operating hours for Enterprise Rent-A-Car on weekdays?

Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 5:30 PM and closed on weekends.