Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Richmond, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Broad & Horsepen location today.
Location
Hours
Reviews
4.0
194 reviews
5 stars
124
4 stars
22
3 stars
8
2 stars
6
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and helpful throughout the rental process.
Rental Experience
Overall, customers reported a smooth and efficient rental experience, with quick check-in and check-out processes.
Issues with Reservations
Several customers experienced problems with vehicle availability and reservation fulfillment, leading to frustration and disappointment.
Roadside Assistance
There were significant complaints regarding the effectiveness of roadside assistance, with some customers feeling neglected during breakdown situations.
Billing Concerns
Multiple reviews highlighted issues with billing practices, including unexpected charges and difficulties in obtaining refunds.
- MNMarissa Nicole2 days ago5.0Had a nice experience dropping off a rental here. I appreciated Omar kindly giving me a ride home afterwards!
- HHHanser HernandezDec 16, 20255.0Great service!
- FAFarique AzeezDec 11, 20255.0This is one of the best locations I have rented a car from. The staff is professional, friendly and courteous.
- MMMichaelNov 8, 20255.0I've been here a few times and the service is always fast, friendly, and easy.
- BDBeverley drakeOct 25, 20255.0The team at Enterprise made it convenient to pick up and return the car with no problems. I am definitely going to rent my next vehicle from Enterprise. Great customer service! The RAV-4 was a great choice!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles are available for rent at Enterprise Rent-A-Car in Richmond, VA?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit various needs.
What are the operating hours for Enterprise Rent-A-Car on weekdays?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 5:30 PM and closed on weekends.
What forms of payment does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I make a reservation at Enterprise Rent-A-Car in Richmond?
You can reserve your rental car online through their website at https://www.enterprise.com/en/car-rental-locations/us/va/richmond-broad-horsepen-2165.html
Does Enterprise Rent-A-Car offer discounts for active military members?
Yes, Enterprise Rent-A-Car provides discounts for active military personnel.
Is Enterprise Rent-A-Car woman-owned?
Yes, this Enterprise Rent-A-Car location is owned by a woman.
What nearby places can I explore after renting a car at Enterprise Rent-A-Car on W Broad St?
After renting a car, you can visit nearby places such as James River Kitchens for home improvement, Papa John's Pizza for food, or Tan A Supermarket for groceries.
Are there any automotive-related services near Enterprise Rent-A-Car in Richmond?
Yes, nearby automotive services include United Solar for car window tinting, Glass America for windshield repair, and Audio Express for car stereo and accessories.
Can I find beauty or wellness services near Enterprise Rent-A-Car in Richmond?
Yes, nearby wellness options include Blue Moon Massage spa and Rainbow Beauty Salon & Spa for hair and makeup services.
Is Enterprise Rent-A-Car located near any family services or childcare facilities?
Yes, Lilly Grace Child Care, a day care and preschool, is located nearby for families needing child care services.