Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Nine Mile Road in Richmond, VA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Richmond, VA or call us at (804) 737-0292.
Feedback on customer service is mixed; while many customers praised the helpfulness and professionalism of staff, others reported poor service and unprofessional behavior from certain employees.
Employee Dedication
Several reviews highlighted the dedication and effort of employees who went above and beyond to assist customers, particularly in urgent situations.
Store Experience
Customers appreciated the convenience and cleanliness of the store, but some expressed frustration with long wait times and lack of communication from staff.
Product Availability
The store generally has a good inventory of parts, but there were instances of misinformation regarding product availability.
Professionalism
While many employees were noted for their professionalism, there were complaints about rude behavior and lack of courtesy from some staff members.
TK
T00LIVECr3W Danielle's Kids
Oct 30, 2025
5.0
The dedication of the employees and service is is great EI helped with all of my truck needs at a fast pace and his customer service was great
DJ
David A. Turner, Jr.
Oct 8, 2025
5.0
They helped me change a battery minutes before closing. Great folks.
BR
Big Racci
Sep 4, 2025
1.0
I wish i could leave a negative star review, they have ladies who answer the phone who places you on hold and then hangs up the phone. This happened several times conservatively on 9/4/25
HS
Holly Stokes
Jul 14, 2025
5.0
I forgot to get the name of the gentleman that helped my daughter and I on Sunday afternoon July 13. He was tall with a long beard and he saved the day for us. It was pouring rain outside and I had one of my windshield wipers fly off my car while we were coming down 95. We pulled off the highway and found the store on Nine Mile Drive. My daughter called, explained to him what happened and asked if he could help. He saw us pull in the parking lot and came right outside. He took a look and realized I had the wrong wipers on my car :o(. He took the time to look up the proper ones in the computer and installed 2 new wiper blades on my car! I was beyond grateful!!! This man saved the day for us and allowed us to continue on our journey to Suffolk safely. I can't say thank you enough!!!
CL
Colton Lehman
Jun 18, 2025
5.0
Richard helped me out with my car battery. Very professional and efficient