Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Nine Mile Road in Richmond, VA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Richmond, VA or call us at (804) 737-0292.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
368 reviews
5 stars
188
4 stars
97
3 stars
39
2 stars
15
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and professionalism of staff, others reported poor service and unprofessional behavior from certain employees.
Employee Dedication
Several reviews highlighted the dedication and effort of employees who went above and beyond to assist customers, particularly in urgent situations.
Store Experience
Customers appreciated the convenience and cleanliness of the store, but some expressed frustration with long wait times and lack of communication from staff.
Product Availability
The store generally has a good inventory of parts, but there were instances of misinformation regarding product availability.
Professionalism
While many employees were noted for their professionalism, there were complaints about rude behavior and lack of courtesy from some staff members.
- TKT00LIVECr3W Danielle's KidsOct 30, 20255.0The dedication of the employees and service is is great EI helped with all of my truck needs at a fast pace and his customer service was great
- DJDavid A. Turner, Jr.Oct 8, 20255.0They helped me change a battery minutes before closing. Great folks.
- BRBig RacciSep 4, 20251.0I wish i could leave a negative star review, they have ladies who answer the phone who places you on hold and then hangs up the phone. This happened several times conservatively on 9/4/25
- HSHolly StokesJul 14, 20255.0I forgot to get the name of the gentleman that helped my daughter and I on Sunday afternoon July 13. He was tall with a long beard and he saved the day for us. It was pouring rain outside and I had one of my windshield wipers fly off my car while we were coming down 95. We pulled off the highway and found the store on Nine Mile Drive. My daughter called, explained to him what happened and asked if he could help. He saw us pull in the parking lot and came right outside. He took a look and realized I had the wrong wipers on my car :o(. He took the time to look up the proper ones in the computer and installed 2 new wiper blades on my car! I was beyond grateful!!! This man saved the day for us and allowed us to continue on our journey to Suffolk safely. I can't say thank you enough!!!
- CLColton LehmanJun 18, 20255.0Richard helped me out with my car battery. Very professional and efficient
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours for AutoZone Auto Parts in Richmond, VA?
AutoZone Auto Parts is open Monday to Friday from 7:30 AM to 9:00 PM, Saturday from 8:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Where is AutoZone Auto Parts located in Richmond?
It is located at 5138 Nine Mile Rd, Richmond, VA 23223, USA.
What auto brands are available at AutoZone Richmond?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Does AutoZone Richmond offer in-store pickup and same-day delivery?
Yes, they provide in-store pickup, curbside pickup, and same-day delivery services.
What types of products can I find at AutoZone Auto Parts on Nine Mile Rd?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
How can I contact AutoZone Auto Parts at Nine Mile Rd?
You can call them at (804) 737-0292 or email customer.service@autozone.com.
Are there dining options near AutoZone on Nine Mile Rd?
Yes, nearby restaurants include Fresh Wok (Chinese/Asian cuisine), Burger King, Tee's Kitchen, DaVinci (Italian), and Famous Brown Soul Food.
What childcare or preschool facilities are close to AutoZone Richmond?
Near the store, you'll find Phases Prep Academy, Cedar Fork Road KinderCare, and Love And Learn Child Care LLC for daycare and preschool services.
Are there any financial or ATM services near AutoZone at Nine Mile Rd?
Yes, nearby financial services include Approved Cash Advance and a CoinFlip Bitcoin ATM for currency exchange.
Which competitors are monitored along with AutoZone Richmond?
Competitors tracked include Advance Auto Parts, NAPA Auto Parts, O’Reilly Auto Parts, The Home Depot, and Walmart.