Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Brook Rd in Richmond, VA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Richmond, VA or call us at (804) 262-5944.
Mixed reviews on customer service; while some employees received praise for being helpful and friendly, others were criticized for being rude or dismissive.
Staff Knowledge
Several customers highlighted the staff's knowledge and expertise, particularly in assisting with car issues and providing accurate information.
Pricing
Customers noted that prices were reasonable, but some felt that certain products were overpriced compared to competitors.
Store Operations
Issues with store hours and timely service were mentioned, with some customers expressing frustration over delays and inconsistent opening times.
Overall Experience
Overall, experiences varied widely, with some customers expressing satisfaction and loyalty, while others reported negative interactions.
BB
B
Feb 4, 2026
5.0
Was greeted by friendly staff who helped me find the right replacement wiper blades and offered to install them without me even asking. Thanks!
LK
Lee Kelly
Jan 24, 2026
4.0
Just went there to pick up parts
MC
Matilda Cooper
Dec 28, 2025
1.0
This was NOT a friendly visit AT ALL!
TP
Terri Pagliaro
Oct 28, 2025
3.0
Prices are way too high for identical products elsewhere. Double and triple the value just by looking around at Walmart or even Advance Auto. But there was a young man who was helpful and polite. He saw me waiting and offered assistance even though two other associates were ignoring me.
MR
matcus rankins
Sep 28, 2025
1.0
This place never opens up on time here it is 8:45 am and they not open cars pulling up waiting and pulling off to advance cross the street shut it down you not servicing the public we on they time
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours of AutoZone Auto Parts on weekdays?
AutoZone Auto Parts is open from 8:00 AM to 9:00 PM Monday through Friday.
Is AutoZone Auto Parts open on weekends?
Yes, the store is open from 8:00 AM to 8:00 PM on Saturdays and Sundays.
Can I order auto parts online and pick them up in-store at this location?
Yes, AutoZone Auto Parts offers in-store pickup for online orders.
Does AutoZone Auto Parts provide same day delivery?
Yes, same day delivery service is available at this location.
What types of products does AutoZone Auto Parts offer?
They offer auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts.
Which automotive brands are available at AutoZone Auto Parts on Brook Rd?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Richmond?
You can call them at (804) 262-5944 or email customer.service@autozone.com.
What nearby places might be useful when visiting AutoZone on Brook Rd?
Nearby you can find UPS Access Point location for courier services, Vidlers Automotive Richmond for repairs, and Pop's Dogs & Ma's Burgers if you're looking for dining options.
Are there other automotive repair services near AutoZone on Brook Rd?
Yes, nearby automotive repair services include The Simple Auto Shop, North Park Automotive LLC, Classic Automotive And Paint, and Fetty's Service Center.
Can I find other auto parts stores near AutoZone on Brook Rd?
Yes, nearby auto parts stores include another AutoZone location and Advance Auto Parts.
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