Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Brook Rd in Richmond, VA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Richmond, VA or call us at (804) 262-5944.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
419 reviews
5 stars
236
4 stars
99
3 stars
43
2 stars
13
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customer service experiences varied, with many praising specific employees for their helpfulness and professionalism, while others reported rude or dismissive interactions.
Product Availability
Customers noted that the store generally had a good selection of parts and products, although some experienced issues with inventory levels.
Pricing
Prices were mentioned as reasonable by some, but others felt they were too high compared to competitors.
Timeliness
Several reviews highlighted issues with the store not opening on time, leading to customer frustration.
Staff Knowledge
Many customers appreciated the knowledgeable staff who provided assistance and advice, although there were instances of misdiagnosis reported.
- TPTerri PagliaroOct 28, 20253.0Prices are way too high for identical products elsewhere. Double and triple the value just by looking around at Walmart or even Advance Auto. But there was a young man who was helpful and polite. He saw me waiting and offered assistance even though two other associates were ignoring me.
- MRmatcus rankinsSep 28, 20251.0This place never opens up on time here it is 8:45 am and they not open cars pulling up waiting and pulling off to advance cross the street shut it down you not servicing the public we on they time
- AEAbdallah ElbannaSep 19, 20255.0I had a great experience at this AutoZone. Taequan was professional, super friendly, and helped me out quickly. The whole process took almost no time. Excellent customer service
- LLLarry Morris (L's)Sep 7, 20251.0I came in for new brake rotors. I was questioned WHY I needed new rotors. The ones on my SUV were under warranty. I thought my pads were done but my mechanic said no, the rotors are damaged. The manager told me that, that was highly unlikely!!! Oh excuse her ma'am. Didn't know you checked my rotors and brakes as well....When I came back to get my refund, she shook her head at me... Like I'm wrong for getting what's owed to me. These dollars aren't donated. I work for mine just like you ma'am!!!
- BSBriyanna SewardJul 13, 20251.0Rating 0/5. Store #972. Before I arrived I called the store and asked if they offered car battery charging and the guy said yes. When I was assisted by Patricia she wasn’t the best to interact with. She was very dry and every time she asked me a question and I gave her an answer she looked at me as if there was a problem helping. She then told me by battery couldn’t be charged here because of the type of vehicle I have. I asked her why not know for sure before telling someone that they can. Her response “ I don’t know” Once I was unsuccessful with any assistance I left just to not make it home and my car battery died on me. So I traveled for no reason and since my car battery died I was stuck on the side of the road. Thank you Auto Zone
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours of AutoZone Auto Parts on weekdays?
AutoZone Auto Parts is open from 8:00 AM to 9:00 PM Monday through Friday.
Is AutoZone Auto Parts open on weekends?
Yes, the store is open from 8:00 AM to 8:00 PM on Saturdays and Sundays.
Can I order auto parts online and pick them up in-store at this location?
Yes, AutoZone Auto Parts offers in-store pickup for online orders.
Does AutoZone Auto Parts provide same day delivery?
Yes, same day delivery service is available at this location.
What types of products does AutoZone Auto Parts offer?
They offer auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts.
Which automotive brands are available at AutoZone Auto Parts on Brook Rd?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Richmond?
You can call them at (804) 262-5944 or email customer.service@autozone.com.
What nearby places might be useful when visiting AutoZone on Brook Rd?
Nearby you can find UPS Access Point location for courier services, Vidlers Automotive Richmond for repairs, and Pop's Dogs & Ma's Burgers if you're looking for dining options.
Are there other automotive repair services near AutoZone on Brook Rd?
Yes, nearby automotive repair services include The Simple Auto Shop, North Park Automotive LLC, Classic Automotive And Paint, and Fetty's Service Center.
Can I find other auto parts stores near AutoZone on Brook Rd?
Yes, nearby auto parts stores include another AutoZone location and Advance Auto Parts.