AutoZone Auto Parts

Reviews

• JK

  Justin Kidd

  4 days ago
  5.0
  I don't normally write reviews online, but I couldn't go without expressing my gratitude for this team. CJ in particular helped install a new battery for a Jeep Renegade, a process that's become more difficult with newer cars. I'm sure there's an argument grounded in engineering principles for this, but it doesn't change the fact that many places would have you go find your own mechanic to pay for what used to be simple installations. More significantly, I had the battery replaced after several never-before-seen warning indicators came on at once, which suggested to me an electrical issue. Unfortunately, the problem wasn't resolved with a simple battery fix (no worries; it was time to change it regardless). As I was about to leave, CJ offered to run a diagnostic check, which yielded all the information I needed to uncover the (very specific) problem. Although CJ helped me firsthand, I would also like to note the sheer comradery among the workers there. Another gentleman (didn't catch his name) offered his opinion as well for the unprecedented issue I was facing. Everyone was highly respectful and friendly, even on a chilly evening before the weekend. I have found such traits to be increasingly rarer in workplaces as the years go by, and this place reminded me of a better time. It will be my go-to auto shop for the foreseeable future.
• SB

  Stephanie Barbour

  Nov 14, 2025
  5.0
  I had a great experience at this AutoZone. Garret, Matthew, and Ms. Nina we’re so kind and helpful in helping me with my key fobs batteries. Their patience and kindness was greatly appreciate it and I just wanted to give them a shout out for wonderful customer service. Thank you so much you guys are the best next time I am in Richmond and have some car care needs you will be my first stop. Thank you again.
• LY

  lol yeah

  Nov 13, 2025
  5.0
  Cj B was very helpful! He helped me instal my new key fob battery. He noticed my screw was loose so he taped it up for me so it wouldn’t fall out (I asked him too). Amazing service very helpful given that I am a young lady who doesn’t know much about cars.
• WM

  Will Muessig

  Nov 12, 2025
  5.0
  Fantastic work from Nathaniel L, absolute pleasure doing business with him - will return for future battery needs!
• JF

  James Figard

  Sep 11, 2025
  5.0
  I want to give a huge shoutout to Tony H. at AutoZone. After spending hours trying to return tools through another store and running into PayPal issues, I was completely drained and frustrated. Thankfully, Tony stepped in and turned the whole experience around. Tony was professional, knowledgeable, and determined to help. What had taken me hours elsewhere, he handled in just 15–20 minutes. He knew exactly what needed to be done, walked me through the process, and made everything smooth and stress-free. Tony truly went above and beyond, showing what great customer service should look like. He turned what had been a frustrating situation into a positive one, and I left the store relieved and extremely grateful. AutoZone is lucky to have Tony! TLDR: Tony H. was outstanding! After struggling for hours at another store trying to return tools with PayPal issues, Tony got everything done in just 15 minutes. Super helpful, knowledgeable, and professional—he completely turned a frustrating situation into a smooth experience. AutoZone is lucky to have him!

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