Audi Richmond

Reviews

• LW

  Lester Wilson

  Mar 2, 2026
  5.0
  All of the people at Audi Richmond genuinely cared to treat their customer very kindly, fairly, patiently, with thoughtful and helpful service. These are good people who care about you and who deliver great results.
• JC

  John Csukor

  Feb 26, 2026
  5.0
  We've considered Audi of Richmond our family auto partner since 2013. From the heritage of auto quality created by Audi to the professional sales staff, we've always been pleased and eager to return. Chris and Aaron in service are the best in the industry and we're always made to feel cared for and heard. My highest recommendation to the teams of Audi of Richmond! My sincerest regards.... Q7, RS7, SQ7.
• MS

  Margaret Story

  Feb 24, 2026
  5.0
  I have never dealt with a dealership as professional as Audi of Richmond. Their service department absolutely took care of my car. They kept me informed along the way and provided me documentation of what had gone wrong. I was a Cadillac owner six times prior to buying in my first Audi. I’m so glad I made the switch. Audi of Richmond is truly outstanding. Their service department and their sales department are part of a really well functioning team!! HIGHLY RECOMMEND
• BC

  Brad Carroll

  Feb 17, 2026
  1.0
  Service was performed correctly, however the sales team was not able to adequately explain breakdown of costs covered ahead of time which caused $$ surprise at checkout, they left a piece of my rear bumper missing and didn’t call me back for over a week to fix the issue or to apologize for their negligent and insufficient explanation of the nonstandard proposal structure. I have a non-original part going on my rear number now that they have to paint and no apologies or calls from management. What a terrible experience as I have owned 3 Audi cars and SUV’s. It may be worth the drive to Fredericksburg next time or at least for a manager to call to apologize.
• JJ

  JAYME

  Jan 29, 2026
  1.0
  Can’t trust their maintenance. Long story short. They didn’t install all the parts, Lied to me about it, blamed me. Went in to swap from summer to winter tires. They didn’t install the tpms sensors, told me they did even after I drove the car back for them to double check. I found the sensors in my back seat once i got home as well as 1 tire 25 psi low. There was no leak, just wasn’t aired. Emailed the manager and explained how I found the parts not installed. She comp’d me for my last visit. Brought the car back in after waiting 2 weeks for an opening, they found out they miss-placed all the bolts that secure the sensors. Was told the bolts would arrive in 4 days. 3 weeks later still no parts, emailed the manager. No response. I decided to ask for a loaner this time. So once again I had to drive down. Emailed 3 weeks after that, this time I got a reply stating “ we have no eta on the parts, they are back ordered YOU didn’t supply all the parts, we’re excited to get our loaner back too and technically your car is drivable ”. Parts I didn’t supply? The same parts I found in my back seat, the same parts they told me they installed. Not to mention the car goes into limp mode and gets a drivetrain malfunction ( which is stored on the ecu as proof ) and wouldn’t go over 4k rpm, which I told her the first time I had an issue. I also stated they had lost the parts, not me, to which she relied this was the first time hearing of this. Um, no it’s not, that was clearly stated in the email she ignored on Dec 10th, and that’s why I ended up getting the loaner. I have all The emails as proof. 2 months later and I got my car back, besides Everett ( cool advisor) no apology, no “ hey we’re sorry for lying to you and making you drive over 450 miles and 2 wasted days of vacation and blaming you for not supplying the parts we lost” no gas card or free oil change. Nothing to make this situation right. There’s a lot missing here, but I had to drive 75 miles each way 4 times to resolve this, waited over 2 months for my car to be drivable. Imagine basically being told to chalk it up on a car which goes into limp mode and you don’t know all the parts missing, because the manager never told you when you asked. Then getting gaslighted for their errors. Accidents happen, don’t lie. It’s that simple. I can’t trust them. If it wasn’t for Audi of America to ask them questions, I’d probably still be waiting for my car.