Business Details
About
Audi DealerCar DealerAuto Parts StoreBrake ShopChauffeur ServiceCar Battery StoreOil Change Service StationUsed Car Dealer
Location
Hours
Reviews
4.8
2,964 reviews
5 stars
2,704
4 stars
102
3 stars41
2 stars32
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional service provided by staff, highlighting their attentiveness and willingness to help.
Service Quality
The service department received high marks for thoroughness, effective communication, and the use of technology, such as video updates on vehicle assessments.
Sales Experience
Customers reported positive experiences during the car buying process, noting knowledgeable sales staff and a no-pressure environment.
Communication Issues
Some customers expressed frustration with poor communication regarding service updates and appointment scheduling.
Pricing Concerns
A few reviews mentioned dissatisfaction with service costs, suggesting they were higher than expected compared to other dealerships.
- GWG P (WOV)6 days ago2.0Prices for services are outrageous. $300 labor to install a battery when most auto parts stores will do it for free.
- GRGeri RodmanNov 17, 20255.0I had my 2018 Q7 serviced today. Aaron Carter was exceptionally professional and accommodating in assisting me. He far exceeded my expectations. Aaron warmly greeted me, answered all my questions and helped me with a smile and sincere interest and respect.
- LFLeigh FarmerNov 15, 20255.0The most friendly staff! Chris was my service coordinator and Tony was my technician. Greatest guys who explained everything! The waiting area was comfy and their coffee was surprisingly good!
- DKDimple KansagraNov 10, 20255.0Audi Richmond is best. I own Q5 since 2019 and done all service and state inspections, never had any issues, also after service they do thorough wash, and vehicle looks like new after service.
- WJWilliam JonesNov 7, 20255.0Purchasing my A7 from Richmond Audi was a great overall experience. My salesperson, Michael Fetty, was very professional to deal with and very prompt and responsive during the entire process. One of the best vehicle buying experience I’ve had. I would highly recommend!!
Frequently Asked Questions About Audi Richmond
Where is Audi Richmond located?
Audi Richmond is located at 12592 Broad Street Road, Richmond, VA 23233, US.
What are the operating hours of Audi Richmond?
Audi Richmond is open Monday to Friday from 7:30 AM to 8:00 PM and on Saturdays from 8:00 AM to 6:00 PM. It is closed on Sundays.
What services and categories does Audi Richmond offer?
Audi Richmond operates as an Audi dealer, car dealer, auto parts store, brake shop, chauffeur service, car battery store, oil change service station, and used car dealer.
How can I contact Audi Richmond by phone?
You can contact Audi Richmond by phone at +1 804-273-8700.
Does Audi Richmond have an official website?
Yes, Audi Richmond's website is https://www.audirichmondva.com/.
Is Audi Richmond active on social media?
Yes, Audi Richmond has a Facebook page at https://www.facebook.com/1917349291869544.
What nearby automotive service centers are close to Audi Richmond?
Nearby automotive service centers and dealers include West Broad Audi Parts Department, West Broad Audi/VW, West End Autos Sales LLC, Euroasian Motors LLC, and West End Auto Sales LLC, which can be convenient for parts, repairs, or alternative car shopping.
Are there any convenient dining options near Audi Richmond?
Yes, Chick-fil-A is nearby, offering fast food options. It can be an ideal spot to grab a meal before or after visiting Audi Richmond.
Where can I get car wash or auto detailing services near Audi Richmond?
Tommy's Express Car Wash is located nearby and offers car wash and auto detailing services, perfect for keeping your vehicle clean when visiting Audi Richmond.
What medical facilities are around Audi Richmond that customers might find useful?
Nearby medical facilities include West Creek Medical Park, National Spine and Pain Centers, Virginia Oculofacial Surgeons, and Virginia Physicians For Women, providing a range of healthcare services close to Audi Richmond.