Pilot Travel Center

3.9
2089 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Raphine, VA! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
713 Oakland Cir, Raphine, VA
24472, United States

Hours

Reviews

3.9
2,089 reviews
5 stars
928
4 stars
521
3 stars
277
2 stars
128
1 star
235

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rudeness and poor service.

Cleanliness

Inconsistent cleanliness; some customers noted clean restrooms and showers, while others reported dirty conditions and maintenance issues.

Shower Availability

Frequent complaints about shower availability and long wait times, with many customers expressing frustration over the lack of functioning showers.

Food Quality

Food quality received mixed feedback; some enjoyed the offerings, while others reported poor service and food handling.

Parking and Facilities

Parking is generally appreciated for being spacious, but issues with fuel pump functionality and limited laundry facilities were noted.
  • DM
    Donna Matis
    3 days ago
    5.0
    Has everything you need. Gas, food and clean bathrooms
  • TT
    Tykobe twoFour
    Nov 12, 2025
    5.0
    5 stars for keirsten. Sorry if I misspelled the name, but she's awesome 👌
  • RB
    Rodney Beachy
    Nov 4, 2025
    1.0
    Everything you want to see from puddles below each urinal to Nike flip flops and six different languages you don't understand. It will render you speechless. You can fill in all the blanks. And there's a lot of blanks
  • RL
    Reggie Luv
    Oct 18, 2025
    5.0
    This is by far the BEST pilot I have ever been to!!! The customers service is above what I expected everytime I come here. Everyone is so amazing and helpful! Very friendly people. The food is always hot and fresh! There's always a line for the showers but their worth it. Great pressure and hot water! Clean showers and just great service! I will stop here everytime cuz of the people! Great job guys keep up the great work!
  • CT
    Celtic Trojan
    Oct 11, 2025
    2.0
    I normally stop here as the diesel islands are well kept. But I stop at 1am to get fuel and decide on a coffee. Now I don't drink coffee often, one in a blue moon, but when I got coffee so I could push an all nighters to get my load off the coffee was awful like you'd get from Loves. Most disgusting taste and not very hot in fact 10 mins up the road it was void and that made it take worse. On the flip side id did wake me up bc I couldn't get rid off the nasty taste in my mouth. I ended up tossing the coffee out the window. (just the liquid as I don't litter). I'm glad I didn't use cash to pay for it but my points. Still that's a waste of points. Normally pilot has the best coffee on the road. Tried others and 🤮. Was disappointed with that one. The one thing i miss is hot chocolate with milk as water is just watery chocolate and that not hot chocolate in my book. As it was 42 degrees outside and not only did I want something to keep me busy but also warm. Shame.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.