Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 2307 Pocahontas Trl in Quinton offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
225 reviews
5 stars
140
4 stars
42
3 stars
17
2 stars
7
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising helpful staff while others reported rude and unprofessional behavior from management.
Product Availability
Frequent complaints about stock issues, with customers often unable to find the parts they need.
Staff Knowledge
Staff knowledge varies; some customers found employees very helpful and knowledgeable, while others experienced a lack of expertise.
Store Experience
Overall store experience is inconsistent, with some customers enjoying their visits while others faced long wait times and poor service.
- PMPaul McAndrewsDec 24, 20251.0Came in to do a simple alternator and battery check. Waited in line just like everyone else and was told to wait while they cleared the line and phone…okay cool perfectly fine. They continued to take people in line constantly coming in the door for 10 minutes. Guy goes to grab the machine and someone walks in and he helps him instead.
- MMMakayla MDec 13, 20251.0This is my usual stop if I need anything for my car.... well today will be the last day I give my business to them. My mom ordered a 4 pack coil for my car. We realized the 1 pack was given to us instead. I went back today to exchange it for the correct part ( ordered the 4 pack, the 1 pack was given to us instead). Showed them the email with the order number on it and the lady Payton typed it in, order popped up. She goes to get the correct part and then tells me I had to pay for it. I asked why I needed to pay if i only needed to exchange the part which was already paid for. I get in my car and saw that it was a return receipt I signed not exchange, called my mom since the order is in her name and decided to go back inside to see why I was given a return receipt when I said I needed an exchange. The man that I spoke to Brandon was very rude from the start. I told him what happened he told me that return and exchange are the same thing and that I was going to have to pay for it all over again. I gave my phone to him so my mom could also try to figure out what was going on. He kept cutting my mom off, making rude comments, having a very nasty attitude towards her when she was simply just trying to figure out what was going on. At one point she asked for his name so she could go up to the store and do the sale with him. He told her it was an "overkill" for her to be asking for his name. And said she didnt need his name. He in his words in a very nasty attitude said, " Well I am the general manager so." Never once tried to explain their exchange policy to us was just nasty and rude. Even rolled his eyes while my mom was on the phone! Manager or not you DO NOT speak to people like that!!! I hung up the phone and asked Brandon what i needed to do and he asked me where the part was i told him the Payton gave it to me its in the car. He said in a nasty attitude that he needed it back and I asked why it was an exchange, he just kept saying he needed it back and I said ok I have to go get it. Basically treated me like a thief. I even said sorry after giving the part back and he said, "Yea, ok." In a kind of sarcastic tone. I have never been spoken to like that in a customer service setting and I have worked retail before and know that is NOT how you speak to people. My boyfriend goes up there to let them know that is not how you speak to people, and he knows of Brandon because he goes to that location alot. Brandon proceeds to tell him that he was trying to explain the policy which is a lie, he never once tried to explain anything, just kept being nasty to my mother and I and even admitted to my boyfriend his associate Payton messed up. But he never admitted or explained anything to my mother and I. Just find it funny how he wants to be all respectful to my boyfriend, but was immediately rude and nasty to my mother and I when all I wanted to do was exchange a part.... never coming back here again..... now if he would've been respectful and explained the policy to us then that's one thing, but Brandon was anything but friendly to my mother and I. Very disrespectful.
- KJKervin Bell JrDec 2, 20255.0After having O'Reilly not wanting to get my car battery out of my car and honor their warranty. Frank at Advance Auto in New Kent took care of my vehicle and worked diligently in the rain to ensure my car battery was replaced and taken care of! His customer service was second to none, thanks Frank!
- TAThomas AndreasAug 4, 20195.0Quick service and very helpful
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts at 2307 Pocahontas Trl provide related to batteries?
Advance Auto Parts offers free battery testing, free installation of batteries purchased from the store, and free recycling of used batteries. Exclusions may apply.
Can Advance Auto Parts recycle used motor oil?
Yes, Advance Auto Parts will recycle your used motor oil free of charge. Exclusions may apply.
What payment methods are accepted at this Advance Auto Parts location?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa credit cards.
What are the store hours for Advance Auto Parts in Quinton, VA?
The store is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.
Does this Advance Auto Parts location offer curbside pickup?
Yes, curbside pickup is available for customer convenience at this location.
Are there any discounts available at Advance Auto Parts Quinton?
A 10% military discount is offered for active duty and veteran service members.
Which auto brands and products does this Advance Auto Parts store carry?
They carry brands such as DieHard, FRAM, Carquest, Trico, Valvoline, and Bosch, and stock products including car batteries, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits.
What nearby places can I visit around Advance Auto Parts at 2307 Pocahontas Trl?
Nearby places include Shell and BP gas stations, Dunkin' coffee shop, Domino’s Pizza, Waffle House, Dollar General store, and Walgreens pharmacy, which might be convenient for refreshments or errands before or after your visit.
Are there nearby gas stations near Advance Auto Parts for refueling?
Yes, nearby gas stations include Shell, BP, bp America, Fas Mart, Mobil, and Exxon & Mobil Stations, which can be useful for customers needing fuel along with auto parts purchases.
Is there a coffee shop near Advance Auto Parts where I can grab a drink?
Yes, Dunkin' and Starbucks coffee shops are close by, providing convenient places for coffee or snacks before or after your visit.