Pilot Travel Center

3.9
1079 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Providence Forge, VA! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
6721 Emmaus Church Rd, Providence Forge, VA
23140, United States

Hours

Reviews

3.9
1,079 reviews
5 stars
482
4 stars
285
3 stars
151
2 stars
42
1 star
119

What are people saying?

AI-generated from recent customer reviews

Parking Issues

Customers frequently reported problems with parking availability and management, particularly with reserved spots not being honored.

Shower Conditions

Shower cleanliness and availability were major concerns, with many customers experiencing long wait times and unclean facilities.

Customer Service

Customer service received mixed reviews, with some staff being described as friendly and helpful, while others were noted for poor attitudes and unprofessional behavior.

Cleanliness

Overall cleanliness of the facility was criticized, with reports of overflowing trash and dirty restrooms.

Food Availability

Food options, particularly at the Subway, were often reported as limited or unavailable, leading to dissatisfaction among customers.
  • CH
    Charlotte Heller
    Oct 13, 2025
    1.0
    It won't let me do zero stars i payed for parking at 1:30 in the afternoon so I would have parking when I got empty when I arrived at 11:20 there was no parking and the workers would not make anyone move then proceeds to tell me that they understand and refunded my money leaving me nowhere to park. I dont recommend reserving parking here.
  • DB
    Diego Ballesteros
    Sep 21, 2025
    4.0
    This pilot is small but the showers were great, good water pressure and clean
  • AB
    Anthony Blackburn
    Sep 8, 2025
    1.0
    This location needs some serious attention from corporate. This manager is failing to get the job done. No one knows how to order supplies. constantly out of everything. Coffee, sugar, cream, cups, prepared food that’s supposed to be ready. I blame the manager
  • OZ
    Oleksandr Zhuk
    Sep 3, 2025
    1.0
    not enough parking for trucks. even at 5am when i decided to go to the shower i waited for an hour. when i went to them i saw that the guy who cleans the showers was just sleeping. all five showers were used and not cleaned. i had to hurry him! terrible service in the showers
  • JL
    Jose Vicente Lopez
    Aug 29, 2025
    5.0
    Excelente tienda con personal sumamente agradable atento en todo momento 👍💯

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.