Pilot Travel Center

3.9
1083 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Providence Forge, VA! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
6721 Emmaus Church Rd, Providence Forge, VA
23140, United States

Hours

Reviews

3.9
1,083 reviews
5 stars
482
4 stars
285
3 stars
151
2 stars
43
1 star
122

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with staff being rude or unhelpful, particularly during busy times.

Cleanliness

Numerous reviews highlighted issues with cleanliness, especially in the bathrooms and showers, with some describing them as disgusting.

Shower Availability

Customers frequently complained about long wait times for showers, with some stating that showers were not cleaned in a timely manner.

Parking Issues

Several reviews mentioned a lack of parking space, particularly for trucks, leading to frustration among drivers.

Food and Supplies

Customers noted that the store often ran out of food items and supplies, including coffee and condiments, impacting their overall experience.
  • EU
    Elesha Underwood
    6 days ago
    1.0
    Store was completely un stocked and dirty. Shower was filthy was trash and a beer can in the shower stall, I didn't want to touch it so I had to set my body wash on the sink outside the shower while bathing. Disgusting! Will stop at the Loves across the street next time!
  • KK
    kamal
    Dec 10, 2025
    1.0
    go to love's across the street they won't let ke get water or fill it up
  • JS
    Jonathan Smith
    Dec 1, 2025
    2.0
    Gave 2 stars because the fellow keeping up with the showers was doing his job which is more than I can say for the rest of the staff! No coffee no condiments, roller grill empty! Lazy! Without customer's you wouldn't have a job here,be polite to the customer's! The subway is well kept and very polite to deal with.
  • CH
    Charlotte Heller
    Oct 13, 2025
    1.0
    It won't let me do zero stars i payed for parking at 1:30 in the afternoon so I would have parking when I got empty when I arrived at 11:20 there was no parking and the workers would not make anyone move then proceeds to tell me that they understand and refunded my money leaving me nowhere to park. I dont recommend reserving parking here.
  • DB
    Diego Ballesteros
    Sep 21, 2025
    4.0
    This pilot is small but the showers were great, good water pressure and clean

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.