Valvoline Instant Oil Change

4.6
140 reviews

About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Portsmouth.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
1027 Frederick Blvd, Portsmouth, VA
23707, United States

Hours

Reviews

4.6
140 reviews
5 stars
119
4 stars
7
3 stars
4
2 stars
1
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and providing excellent service.

Efficiency

Numerous reviews highlighted the quick service, with many customers being in and out in under 20 minutes.

Professionalism

Several customers noted the professionalism of the staff and their effective communication during the service.

Pricing Issues

Some customers expressed dissatisfaction with pricing discrepancies and upselling tactics, indicating a need for clearer communication regarding costs.

Mixed Experiences

While many reviews were positive, there were a few negative experiences related to service quality and staff communication.
  • JJ
    Jared
    6 days ago
    5.0
    I visited this location this morning after another store unfortunately forgot to process my top-up. The team here was outstanding — professional, attentive, and genuinely caring. I’d especially like to recognize Mr. Gabriel for his exceptional service. He went above and beyond to make sure everything was taken care of properly, and when I tried to leave him a tip as a thank-you, he kindly declined and said, “Don’t worry about it.” The entire team of gentlemen and ladies here is fantastic. Gabriel has the attitude, work ethic, and customer focus of a future manager — he truly stands out. Thank you for turning a frustrating situation into a great experience!
  • SS
    sophie sylla
    Nov 17, 2025
    5.0
    Marquis, Donte, and Cierra were very kind and helped me out with an oil change, would recommend them to others.
  • EE
    Elle
    Nov 1, 2025
    2.0
    Well I was a little upset that I really had more or less wasted my time coming up here because I had actually called before coming out to check on the price of a regular oil change and verify a coupon I had found online. The agent i spoke with on the phone had quoted me a price around 50$ and with the coupon I had was quoted a price to be half that. So I went into the place to get the oil change and when I got there I was told a way higher price of 70$ and when I mentioned I had just called and spoke with someone and quoted a price way cheaper the girl at the store told me that I had spoke with someone at a call center or some crap. They wasnt from the store itself and the price i was given was not the actual price . I ended up leaving without getting my oil changed because the girl refused to give me the price I was told on the phone . Now here's the part I don't understand is why am I calling a phone number listed online under the store and being told a price that is actually not valid? . I mean they need to get their prices together and stop telling people the wrong price that isn't actually connected to the specific store I am looking to go to. It doesn't make sense to me and completely wasted my time.
  • TJ
    Tia Jeter
    Oct 30, 2025
    5.0
    Marquis, Qualy, Gabriel, and Kelon communicated well, worked as a team really well, kept up a professional environmental and communicated with me what they found so I can understand what i am paying for. They worked so fast together, I was in and out of there. I am looking forward to going back so they can work on my car again. Thanks, y'all!
  • KO
    keon odom
    Oct 29, 2025
    5.0
    I visited this Valvoline to get an oil change, and I want to express my admiration for the professionalism, communication, and efficiency of the team that was there. They were incredibly polite and spoke with confidence, indicating their extensive knowledge. I was also impressed by their effective communication, even while I was simply sitting in my vehicle. Their operation was seamless, like a well-oiled machine that never missed a beat.

Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change in Portsmouth offer?

Valvoline Instant Oil Change offers quick 15-minute oil changes and a wide range of preventive vehicle maintenance solutions for all types of vehicles.

Where is Valvoline Instant Oil Change located in Portsmouth?

It is located at 1027 Frederick Blvd, Portsmouth, VA 23707, United States.