Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Portsmouth.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
145 reviews
5 stars
123
4 stars
7
3 stars
4
2 stars1
1 star
10
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the staff for their professionalism, knowledge, and effective communication.
Speed of Service
Many reviews highlighted the quick service, with customers often being in and out in under 20 minutes.
Customer Service
Overall, the customer service was described as friendly and attentive, with several employees being specifically recognized for their exceptional service.
Pricing Issues
Some customers expressed dissatisfaction with pricing discrepancies and upselling tactics, indicating a need for better communication regarding costs.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to service quality and staff communication.
- KTKevin Towns3 days ago1.0They keep giving me excuses either they are short staffed, a mechanic didn’t show or some other lame excuse my I can’t get my oil changed. I’m still trying to get an oil change. Poor customer service
- PMPaul MacDonaldDec 13, 20255.0Fast, friendly, professional...what more could you want?
- KMKenneth MontgomeryDec 10, 20255.0The guys at this Valvoline location were incredibly professional, respectful, and polite. They were completely focused on getting the job done quickly, correctly, and safely, without any nonsense, joking, or playing around. They were a well-oiled machine, working together seamlessly. They were not rude or unprofessional; they took their job seriously and were true professionals. I was thoroughly impressed with this group of guys. I always have a good experience at all Valvoline locations, but this particular one stood out to me as the absolute best. I wish I could say more about how impressed I am, but I don’t have any better words than “excellent on all levels.” If these gentlemen continue this approach to their job for years to come, they will undoubtedly achieve great success in their professional lives. God bless this crew and may they remain safe!
- PJPam JohnsonDec 2, 20255.0The technicians were proficient and effective. They did the work quickly. I was extremely pleased. I will definitely be visiting them again.
- JJJaredNov 18, 20255.0I visited this location this morning after another store unfortunately forgot to process my top-up. The team here was outstanding — professional, attentive, and genuinely caring. I’d especially like to recognize Mr. Gabriel for his exceptional service. He went above and beyond to make sure everything was taken care of properly, and when I tried to leave him a tip as a thank-you, he kindly declined and said, “Don’t worry about it.” The entire team of gentlemen and ladies here is fantastic. Gabriel has the attitude, work ethic, and customer focus of a future manager — he truly stands out. Thank you for turning a frustrating situation into a great experience!
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change in Portsmouth offer?
Valvoline Instant Oil Change offers quick 15-minute oil changes and a wide range of preventive vehicle maintenance solutions for all types of vehicles.
Where is Valvoline Instant Oil Change located in Portsmouth?
It is located at 1027 Frederick Blvd, Portsmouth, VA 23707, United States.
What are the operating hours of Valvoline Instant Oil Change?
They are open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. The store is closed on Thanksgiving Day and Christmas Day in 2025.
Do I need an appointment for an oil change at this location?
No, appointments are not required for services at Valvoline Instant Oil Change in Portsmouth.
What payment methods are accepted at Valvoline Instant Oil Change?
They accept debit cards, credit cards, and mobile NFC payments.
Can I stay in my car during the oil change at Valvoline Instant Oil Change?
Yes, Valvoline offers 15-minute, stay-in-your-car oil changes for customer convenience.
Are there any places to eat near Valvoline Instant Oil Change?
Yes, nearby places to eat include IHOP, Rally's at 1101 Frederick Blvd, Chick-fil-A, Panda Express, and Wingstop, offering a variety of dining options for before or after your vehicle service.
Where can I get my car washed near Valvoline Instant Oil Change?
Autobell Car Wash, located close by, offers car wash and auto detailing services following your vehicle maintenance at Valvoline.
Are there any pharmacies near Valvoline Instant Oil Change for quick stops?
Yes, Walmart Pharmacy is nearby, making it convenient to pick up prescriptions or health products when visiting Valvoline Instant Oil Change.
What other automotive-related stores can I visit near Valvoline Instant Oil Change?
Nearby automotive stores include Advance Auto Parts for parts and accessories and Take 5 Oil Change for quick oil change services.