AutoZone Auto Parts

4.3
390 reviews

Business Details

3010 High St, Portsmouth, VA
23707, United States
(757) 215-7995
https://www.autozone.com/locations/va/portsmouth/3010-high-st.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone is the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and Car accessories.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
3010 High St, Portsmouth, VA
23707, United States

Hours

Reviews

4.3
390 reviews
5 stars
244
4 stars
79
3 stars
36
2 stars
11
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were criticized for rudeness and lack of professionalism.

Product Availability

Customers expressed frustration over unavailable tools and parts, with several instances of employees providing incorrect information about stock.

Store Environment

The store is generally described as clean and well-stocked, with some customers appreciating the helpfulness of the staff.

Management Issues

There are concerns regarding management and employee behavior, with some reviews highlighting unprofessional attitudes from certain staff members.
  • KB
    Kerashia Brown
    Jan 23, 2026
    3.0
    Went in to see if they could use there tool to read a code on my car because the check engine light came on. Both tools where down.
  • MA
    Metehan Arslan
    Dec 30, 2025
    1.0
    Extremely disappointing experience. The cashier named Brian or Ryan was rude, dismissive, and clearly unwilling to help. Despite the fact that we have two different dealer companies, he refused to enter our phone number into the system and made zero effort to resolve the issue. His attitude felt biased and discriminatory, and the way he knowingly blocked assistance was unprofessional and unacceptable. This was not a system problem — it was a people problem. I expected basic respect and customer service. Instead, I left frustrated and disrespected. Management seriously needs to look into how customers are treated at this location.
  • JL
    JD Langley
    Dec 18, 2025
    5.0
    Great service
  • AJ
    Amor Johnson
    Sep 5, 2025
    5.0
    My favorite local location. I am always taken care of each time. Jorkis helped me pick out a new battery and installed it for me.
  • B_
    BlackerThaCherry _
    Aug 27, 2025
    1.0
    Took a battery to get charged and never got charged because “they forgot”

Frequently Asked Questions About AutoZone Auto Parts

What are the opening hours of AutoZone Auto Parts in Portsmouth?

AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 9:00 AM to 6:00 PM.

Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?

Yes, AutoZone Auto Parts offers in-store pickup and same-day delivery services for your convenience.

Brand Certified Facts from AutoZone Auto Parts

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