The Auto Connection

Reviews

• TB

  Tyesha Baird

  4 days ago
  5.0
  Service was very excellent. Ken has helped me out with the process for my first time financing my car. I would recommend anyone trying to get their first car.
• KS

  King Sllim

  Apr 3, 2026
  5.0
  Great service overall! The representative K. Miller made sure everything went smooth from the time I entered until the time I drove off the lot with my new car!!
• SS

  Sharita Spivey

  Mar 30, 2026
  5.0
  I had a very good experience with auto connection Mr. Ken really helped me out and was very nice and polite I love auto connection I never had an issue with them every since I been dealing with.
• GC

  Gerard Clarke

  Mar 27, 2026
  1.0
  I went to this dealer to and inquired on the prices of a few cars they had on the lot. They are not in the market of selling vehicles for fair market value. They wanted 13k for a 7k to 8k vehicle that was 13 years old and the original msrp sales price of the vehicle was 17k to 18k brand new off the lot ... these people are unethical... stay away do not buy here
• CS

  Chris Marie Simpson

  Mar 13, 2026
  1.0
  Dear Sir or Madam, My name is Christinia Simpson, and I am writing to formally file a complaint regarding a vehicle I purchased from your dealership in December 2025. The vehicle is a 2014 Subaru Crosstrek, for which I made a down payment and have consistently made all monthly payments on time. In nearly four months, I have not missed or been late on a single payment, and I have upheld my financial responsibility in full. Unfortunately, the vehicle itself has not met even the most basic expectations of reliability or safety. The car is currently in a severely deteriorated condition and appears to be mechanically unsound. Based on a professional diagnosis from a certified local mechanic in Windsor, Virginia, there are serious concerns involving critical components such as the transmission and/or CV axle. I have already submitted this diagnostic report to your team. This vehicle has only just reached 100,000 miles and has not even made it to its first scheduled oil change under my ownership. Despite this, it is already exhibiting major mechanical failures that render it unsafe to drive. At this point, I am genuinely concerned that the vehicle could break down or fail completely at any moment, placing me at risk. I have made multiple attempts to address this issue through your staff, including representatives from your service department, sales team, and loan department. However, I have been met with a lack of urgency and professionalism. During one interaction, a service representative, Alicia, dismissively stated, “it’s your choice and the car is running,” despite being fully informed that the vehicle is unsafe. This response was not only unhelpful but deeply concerning given the seriousness of the situation. I was offered transportation assistance to work while the vehicle was being looked at; however, no reasonable solution was provided for returning to pick up the car or managing transportation afterward. As this is my only means of transportation, I cannot afford to spend approximately $120 per day on rideshare services commuting between Windsor and Virginia Beach. Furthermore, given the extent of the mechanical issues, it is highly unlikely the vehicle could be repaired within a single day, making your proposed solution impractical. At this point, I am requesting a reasonable and fair resolution. Specifically, I am asking that you work with me to trade out of this unsafe vehicle and transfer my existing loan to another reliable vehicle that will allow me to continue commuting to work and meeting my financial obligations. I believe this request is both justified and necessary under the circumstances. If I do not receive a prompt response or a satisfactory resolution, I am prepared to pursue further action. This includes seeking legal counsel and filing a complaint in civil court to recover my down payment and all payments made to date. Given the condition of the vehicle and the short time since purchase, I believe this situation constitutes a serious safety concern and may qualify under applicable consumer protection or “lemon” laws. Please contact me at your earliest convenience at I have already submitted the mechanic’s estimate and am awaiting your response. I expect this matter to be handled with the urgency and professionalism it warrants. Sincerely, Christinia Simpson