Business Details
About
Car Dealer
We are called the car buyer’s best friend because no matter your credit or financial situation, we will find a way to put you in the driver’s seat, the same day you walk in. No judgment, no waiting, no hassle, no kidding. We even offer Buy Here Pay Here for quality pre-owned cars. We have five convenient locations ready to serve you. Stop by today!
Location
Hours
Reviews
4.2
972 reviews
5 stars
721
4 stars
68
3 stars
22
2 stars
23
1 star
138
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the staff, particularly highlighting sales representatives like Ken and Scott for their attentive service.
Sales Experience
Several reviews noted a smooth and quick car buying process, with many customers expressing satisfaction with the ease of obtaining financing and the overall purchasing experience.
Vehicle Quality Issues
A significant number of customers reported ongoing mechanical issues with their vehicles shortly after purchase, leading to dissatisfaction and concerns about the quality of cars sold.
Communication Problems
Some customers experienced difficulties with communication, including unreturned calls and lack of follow-up regarding vehicle issues.
- EBEmanye BrownJan 2, 20265.0They were so patient with me Got me in and out same day 😄 I love my new car will be coming back
- NSNicole SykesDec 27, 20251.0I got a car from here it haven't been a year yet and it's been in their shop 4 times each time they keep it a few weeks and last time they had it for a month even with the warranty on it I had to pay 500 dollars and everything they have it I got to pay for a rental which put me behind on my payments because I have bills to pay I can't afford to pay car payment and pay for rental this is so stressful and car payment people don't care they just want they money I asked to return car because it's just too much and they said I will still have to pay car off even tho they going to sale the car again so they want double payment for the car and check engine light been on car since I got it this place is no good they all about money they say they sale cars they will let they family drive is a full of it because I want let my family get one from there
- SSShuwan Scott-holleyDec 24, 20255.0Very nice sales representative had a very quick and easy buying experience would highly recommend this dealership!
- DPdaniqua patrickDec 16, 20255.0Smooth easy process. Thank you to Shan for helping me as well and everyone at the dealership. When everyone else wanting thousands down. They said no we can do better ! Gotten everything done in one day. And didn’t spend all day at the dealership. Will definitely recommend and refer people
- AMAyanna MonaeDec 10, 20251.0I got a car from here july 2024 while still having 30 tags on i had to get the transmission replaced which they did do! my ac stopped working also in this time frame the check engine light been on it’s hard taking the cars out of park! it’s just a whole bunch of mess if you can afford going else where please do.
Frequently Asked Questions About The Auto Connection
What financing options does The Auto Connection offer?
The Auto Connection provides various payment options including financing, and they offer Buy Here Pay Here for quality pre-owned cars, helping customers with different credit situations get financed the same day.
What are the operating hours of The Auto Connection?
The Auto Connection is open Monday through Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and is closed on Sundays.
Where is The Auto Connection located?
The Auto Connection is located at 6401 E Virginia Beach Blvd, Norfolk, VA 23502, USA.
How can I contact The Auto Connection?
You can contact The Auto Connection by phone at +1 757-228-1762 or toll-free at +1 844-588-6225. You can also email them at info@theautoconnection.com.
Does The Auto Connection have an online presence?
Yes, The Auto Connection has a website at https://www.theautoconnection.com/, a Facebook page at https://www.facebook.com/theautoconnection/, and an Instagram account under the handle @the_auto_connection.
What types of payment does The Auto Connection accept?
The Auto Connection accepts American Express, Cash, Check, Financing, MasterCard, and Visa as payment options.
Which nearby automotive repair shops can I visit for car maintenance after buying a vehicle?
Nearby automotive repair shops include Terry's Automotive, Mack's Garage, Napa Auto Parts, and Wills Auto Upholstery, where customers can get repairs and oil changes after purchasing a vehicle.
Are there other car dealers near The Auto Connection where I can explore more options?
Yes, nearby car dealers include Kimnach Ford Inc, Morales Motors, Luxury Auto Sales Inc, HW Auto Wholesale, EasyFinanceofVirginia, 1 Stop Auto, Streamline Auto Outlet, Auto Space, and Victory Lane Motors, providing a variety of vehicle options.
Is there convenient transportation access to get to The Auto Connection?
While specific transit stations weren't listed, The Auto Connection provides an Uber link titled "Get Financed on the Way!" to help customers easily arrange rides to their location.
What shopping options are available near The Auto Connection?
Nearby shopping includes Leslie's for pool cleaning supplies, American Freight and Mattress Outlet for furniture and mattresses, offering customers additional errands they can combine with their visit.