Business Details
About
Car Dealer
We are called the car buyer’s best friend because no matter your credit or financial situation, we will find a way to put you in the driver’s seat, the same day you walk in. No judgment, no waiting, no hassle, no kidding. We even offer Buy Here Pay Here for quality pre-owned cars. We have five convenient locations ready to serve you. Stop by today!
Location
Hours
Reviews
4.2
952 reviews
5 stars
706
4 stars
67
3 stars
22
2 stars
23
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Ken and Scott, for their attentiveness, professionalism, and helpfulness throughout the car buying process.
Sales Experience
The majority of reviews highlighted a smooth and hassle-free sales experience, with several customers noting the quick and efficient process.
Vehicle Quality Issues
A significant number of reviews reported serious issues with vehicle quality, including mechanical failures and concerns about being sold 'lemons'.
Communication Problems
Several customers expressed frustration with the communication from the service department, particularly regarding repairs and follow-ups.
Repeat Customers
Many customers mentioned returning for multiple purchases, indicating a level of trust and satisfaction with the dealership despite some negative experiences.
- KKKyle J Kish2 days ago5.0Very respectful and kind People. Welcoming environment. They do anything they can to get you in a vehicle with the best interest. Thank all yall over there
- TWT'Asia Wilson2 days ago5.0Just got my car with Mr. Scott! Perfect mileage, perfect process! Definitely happy! I was looking for something reliable but also acceptable for me and the kids. And I lucked up!
- KWkim witherspoon4 days ago5.0Everyone was wonderful, helpful and understanding... They musta known I needed a car, they helped me when no other car company would a d they worked with me as far down payment.. Ken the sales agent went above and beyond for me, Ricky the general manager was very compassionate, and Kris the Administrative a Glue that holds this office togethet, explained exeeeverything to me and answered all my questions... They definitely will work with you and are fair... Thank you Auto Connection for getting me back on the road... May God bless you all!!!
- HDHyquiese DavisNov 14, 20255.0I was struggling with the car I have now and it was unsafe for me and my family and for Scott Hancock and the the auto connection family to help me out was greatly appreciated
- RDRose DoucetteNov 4, 20255.0Today I just went in hoping to be able to get approved for anything really. Now I didn't get approved for the vehicle I initially was looking at, but Scott Hancock did great letting me look at some other vehicles and was even able to get me a lower down payment. He was very patient with me trying to get all my info and insurance straightened out. You guys are awesome thank you so much!
Frequently Asked Questions About The Auto Connection
What financing options does The Auto Connection offer?
The Auto Connection provides various payment options including financing, and they offer Buy Here Pay Here for quality pre-owned cars, helping customers with different credit situations get financed the same day.
What are the operating hours of The Auto Connection?
The Auto Connection is open Monday through Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and is closed on Sundays.
Where is The Auto Connection located?
The Auto Connection is located at 6401 E Virginia Beach Blvd, Norfolk, VA 23502, USA.
How can I contact The Auto Connection?
You can contact The Auto Connection by phone at +1 757-228-1762 or toll-free at +1 844-588-6225. You can also email them at info@theautoconnection.com.
Does The Auto Connection have an online presence?
Yes, The Auto Connection has a website at https://www.theautoconnection.com/, a Facebook page at https://www.facebook.com/theautoconnection/, and an Instagram account under the handle @the_auto_connection.
What types of payment does The Auto Connection accept?
The Auto Connection accepts American Express, Cash, Check, Financing, MasterCard, and Visa as payment options.
Which nearby automotive repair shops can I visit for car maintenance after buying a vehicle?
Nearby automotive repair shops include Terry's Automotive, Mack's Garage, Napa Auto Parts, and Wills Auto Upholstery, where customers can get repairs and oil changes after purchasing a vehicle.
Are there other car dealers near The Auto Connection where I can explore more options?
Yes, nearby car dealers include Kimnach Ford Inc, Morales Motors, Luxury Auto Sales Inc, HW Auto Wholesale, EasyFinanceofVirginia, 1 Stop Auto, Streamline Auto Outlet, Auto Space, and Victory Lane Motors, providing a variety of vehicle options.
Is there convenient transportation access to get to The Auto Connection?
While specific transit stations weren't listed, The Auto Connection provides an Uber link titled "Get Financed on the Way!" to help customers easily arrange rides to their location.
What shopping options are available near The Auto Connection?
Nearby shopping includes Leslie's for pool cleaning supplies, American Freight and Mattress Outlet for furniture and mattresses, offering customers additional errands they can combine with their visit.