Jiffy Lube

4.1
752 reviews

About

Oil Change Service StationBrake ShopCar Battery StoreTire ShopCar Inspection StationJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in NORFOLK. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
2463 E Little Creek Rd, Norfolk, VA
23518, United States

Hours

Reviews

4.1
752 reviews
5 stars
488
4 stars
76
3 stars
49
2 stars
32
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently praised the quick and efficient service for oil changes.

Staff Friendliness

Many reviews highlighted the friendly and courteous nature of the staff.

Customer Experience

Overall, customers reported positive experiences, with many expressing a willingness to return.

Attention to Detail

Some customers noted issues with attention to detail, such as incomplete work or cleanliness concerns.

Mixed Feedback on Additional Services

While many appreciated the service, some expressed disappointment regarding the availability of inspections and upselling practices.
  • AB
    Angela Bechtloff
    6 days ago
    5.0
    I was greeted with wonderful employees. All had big smiles! My visit was fast friendly and professional! Thank you kindly
  • CS
    connie Stuppy
    Jan 5, 2026
    5.0
    Very professinal and thier kindness was joyfull and was greatful for the service they provided. Many thanks to Tyler and Elljah. Had oil change and out in no time,great service .Would recommend your company to my friends.Mrs.Stuppy
  • MN
    Michelle Nix
    Jan 2, 2026
    5.0
    I had an excellent experience here. Everyone was polite..service was fast...price was fair. This was my first time using this location and I will absolutely choose it for every oil change in the future.
  • RH
    Richard Hilton
    Dec 29, 2025
    1.0
    they tried the classic jiffy lube upsell with the cabin air filter, but that’s to be expected from jiffy lube. what i did not expect was for there to be oil covering every interior surface that the tech could have possibly touched: steering wheel, shifter, center console, and glove compartment all with a complimentary coating of yellow synthetic oil
  • BR
    Big MF Rico
    Dec 21, 2025
    5.0
    *Rating upgraded based on business's response*I will happily change my rating if I can get this answer from the owner... does jiffy lube no longer vacuum your car as a complimentary service anymore? The last 2 visits, the answer appears to be no. My prior 5 visits, they did. Inquiring minds on social media would love to know concretely.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service