Business Details
About
Used Car DealerUsed Truck Dealer
Galaxy Motors provides used cars, used SUVs, and used trucks to the Norfolk, VA, area.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
233 reviews
5 stars
195
4 stars
7
3 stars
6
2 stars2
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional throughout the car buying process.
Transparency
Several reviews highlighted the dealership's honesty regarding vehicle conditions and pricing, although some customers reported issues with undisclosed damages.
Vehicle Quality
While many customers were satisfied with their purchases, there were multiple complaints about vehicles having hidden issues shortly after purchase.
Buying Experience
Customers generally found the buying process to be smooth and efficient, with many recommending the dealership for its low-pressure environment.
- IIiBopBotsYT4 days ago4.0Pretty smooth business, gave car at good price.
- TDTom DustinJan 1, 20265.0Kasim was awesome.
- BPBill PrimroseDec 9, 20255.0Used Vehicle Purchase Review: I had been searching for a specific spec SUV all over the country and Galaxy Motors had one. I reached out to Galaxy from several states and hours away and dealt with Emir & Kasim, to ask questions about the vehicle. They provided a free carfax which is a good sign and also sent me additional videos and pictures of the entire truck, under, truck running, etc. Because I was reaching out from far away, I wanted to send a mechanic to perform a pre-purchase inspection on my behalf, which Galaxy had no problems with. After the inspection, I was provided with a report from the mechanic and then had a conversation with Emir about what was found and what could be negotiated on price. Overall, the truck was in great condition, but they were willing to work with me on some things that were flagged and we agreed on a price that was fair for both of us. I wanted to send a deposit to lock in the truck since I am far away, but Emir wanted to do one last walk through with me over FaceTime to make sure I was satisfied, I agreed. During the walk through, it was discovered that some buttons on the dashboard did not work at all, Emir knew my mechanic did not inspect these parts and did not want me to put a deposit down b/c he knew this. This is a sign of a good, honest dealership. Naturally, I was now not as excited to put a deposit down, so, Emir found the part online, ordered it, sent me a picture of the order and told me they would install it and get back to me. At this point, I thought this truck was going to fall through, so I went back to my search for other SUVs. Then a week later, he reaches back out and tells me the part has been installed and everything is working properly. I was a bit skeptical by his message as I though I was having my leg pulled. But during another video, he showed me the working part, so I told him the deal was back on and I would be flying down later that week. I sent him a screenshot of my flight confirmation with a request asking him to not to sell the vehicle. He actually took down the posting from their website, so I knew I would not be screwed flying down for a truck that had already been sold. I had planned to arrive before they normally open and Emir was happy to meet me there early to make it happen. When I got there, I inspected the vehicle again myself, took it on a test drive and was satisfied with the situation. We did the paperwork, I paid in cash and I was on my way. I drove home 8 hours in this truck and it made it home no problem, no issues at all. I recommend this dealership. Do your own due-diligence, research the car, send a mechanic or bring one with you. In the end, they are just selling used cars like many people trying to make a living. They are very reasonable with each situation and are willing to make a deal if you are.
- DBDustin BNov 22, 20255.0Great customer service up front and honest always looks out for the customer 10/10 if you need wheels check them out they are not your average auto dealer and will work with you to their fullest potential !
- AZAsker ZulfiqarovNov 21, 20255.0Had a really good experience here. The staff were super friendly and never made me feel rushed. They took their time to explain everything, helped me find the right car, and also walked me through the financing step by step, which made the whole process so much easier. I really appreciated how honest and helpful they were
Frequently Asked Questions About Galaxy Motors
Do you offer in house financing?
Galaxy Motors does not provide in-house financing. However, we collaborate with several local banks to assist our customers with their financing needs.
Are you a buy here, pay here lot?
No, Galaxy Motors is not a buy here, pay here establishment. We operate as a traditional used car dealership.
How many cars do you have on the lot?
Galaxy Motors maintains an average inventory of 100 vehicles, representing all major brands. We invite you to visit our lot to explore our diverse selection.
How much do your vehicles cost?
Our vehicle prices range from $5,000 to $20,000. The majority of our inventory is priced between $5,000 and $8,000.
Do you offer any service on vehicles?
Galaxy Motors does not provide vehicle service or repair facilities. We specialize in sales of quality used vehicles.
Do you allow vehicles a used vehicle inspection?
Yes, Galaxy Motors permits full vehicle inspections. However, customers must schedule an appointment in advance for this service.
Do you pay for the appointments?
Galaxy Motors does not cover the cost of inspection appointments. This expense is the responsibility of the customer.
Do you offer delivery of the vehicles?
Galaxy Motors does not provide vehicle delivery services. Customers are required to collect their purchases from our location.
Do you accept trade ins?
Yes, Galaxy Motors accepts trade-ins as part of our vehicle purchase process.
Does Galaxy Motors offer in-house financing?
Galaxy Motors does not offer in-house financing but collaborates with local banks to assist customers with financing.
Is Galaxy Motors a buy here, pay here dealership?
No, Galaxy Motors operates as a traditional used car dealership and is not a buy here, pay here lot.
How many vehicles does Galaxy Motors usually have on the lot?
Galaxy Motors maintains an average inventory of 100 vehicles covering all major brands.
What price range can I expect for vehicles at Galaxy Motors?
Vehicles at Galaxy Motors are priced between $5,000 and $20,000, with most between $5,000 and $8,000.
Does Galaxy Motors provide vehicle servicing or repairs?
No, Galaxy Motors specializes in sales and does not offer vehicle service or repair facilities.
Can I have a used vehicle inspection done at Galaxy Motors?
Yes, full vehicle inspections are allowed, but must be scheduled in advance.
Does Galaxy Motors pay for inspection appointments?
No, customers are responsible for the cost of vehicle inspection appointments.
Are vehicle deliveries offered by Galaxy Motors?
Galaxy Motors does not provide vehicle delivery services; customers must collect vehicles from the dealership.
Does Galaxy Motors accept trade-in vehicles?
Yes, trade-ins are accepted as part of the vehicle purchase process.
What are the operating hours of Galaxy Motors?
Galaxy Motors is open Monday through Saturday from 10:00 AM to 6:00 PM and closed on Sundays. After-hour appointments are available.
What nearby places can help me find Galaxy Motors if I'm new to Norfolk, VA?
Galaxy Motors is located near other car dealers such as Everybody Rides, Autopro Virginia LLC, and NP Motors LLC in Norfolk, VA, which can help orient you in the area.
Are there any automotive repair or customization services near Galaxy Motors?
Yes, nearby places like Calvary Cars and Kar Kandy Garage offer automotive repair and customization services you can visit before or after purchasing a vehicle.
What nearby amenities might I explore when visiting Galaxy Motors in Norfolk?
Nearby you can find places like Centura College for education, as well as local bars such as Winners Sports Bar and Sharks Sports Bar & Grill for dining and entertainment.